General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

Reading Time: 1 Minute

Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. Deitra P.

    Your customer services need to be available 24/7 and that includes the phone. Because might need to get hold of someone after 7 or on a weekend but have to wait until Monday to call.

    • Zane M.

      Appreciate the website– extremely informative and tons of stuff to see!

      http://ttree.co/85054

    • Oleta B.

      6/11/2019 Like this site– extremely informative and lots to see!

      http://swish.st/86311

  2. Nikki P.

    How do I make a complaint about the lousy service I receive at the New Port Richey Florida office on Citizens Drive? First, I get nasty abrupt clerks, EVERY TIME! They will not help me get representative status for my ill husband so I can retrieve his records and add paperwork to my reconsideration. I was refused adding paperwork! What kind of a place is this? I need his disabilty claim records, we call the main ssa number, “Oh, you have to take him in with an ID,” I go to the local SSA, “Oh, they should have done it over the phone by his request” Excuse me, but are any of these people even trained? Then she would not take new information I found in my husbands medical file. She says, call this number and ask them if it is in the file first. Call the same people that told me that I need to wheel chair my ill husband in, make him wait 2 hours when he is so ill? Your people go to foreigners homes and ask them what they want. I remember this that a Philipino woman told me back in the 80’s. you treat citizens like foreigners, and foreigners like KINGS! This is deplorable! My husband has been paying in since the 70’s, and we are treated like dirt. I can’t even get a straight answer if we can apply for my husbands early retirement while going through the disability pending status. Does anyone over there know anything? Why can’t a rep come to us? We have done all you asked, now we have to go to another one of your doctors. I am so frustrated! It should not be this way. Please send my complaint to someone who matters! I do not want an attorney to take what little we may have coming, please help us.

    • A.C.

      We are sorry to hear about your experience and your husband’s condition, Nikki. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We have also referred your comment to our Operations Staff for follow up and to take corrective action as necessary. We appreciate your feedback and thank you for bringing this to our attention.

    • Nella J.

      I’m pleased with the way that blog.ssa.gov deals with this sort of topic. Usually on point, sometimes controversial, consistently well-researched and more often than not quite thought-provoking.

      http://swish.st/86311

  3. kent b.

    my account is locked my email has changed because i retired i cannot get to my online account it needs reset

    • V.V.

      Hi Kent. We are sorry that you are having trouble accessing your my Social Security account.

      If you are locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”. We hope this information helps.

      • Vina L.

        Love this site– very user-friendly and lots to explore!

        http://ttree.co/85054

  4. Albert I.

    I have not receivd my 2019 premium letter from Social Security of what I have to pay to medicare out of my social secutity benifits

    • A.C.

      Hi, Albert. If you need a benefit verification letter, you can view, print, and save your benefit verification letter using your personal my Social Security account. For questions regarding your benefit verification letter, we ask that members in our Blog community contact our offices. You can call our toll-free number at 1-800-772-1213 for assistance. Representatives are available between 7 a.m. and 7 p.m., Monday through Friday but you will generally have a shorter wait time if you call later in the day. We hope this helps.

  5. Jerry c.

    I have retired on dec21 the lady said I would receive my first check on jan20th
    And I still haven’t seen a check I put in about 3 months prior I’m wondering if it’s missing or late thank u

    • V.V.

      Thank you for contacting us, Jerry. Unfortunately, and because of security reasons, we do not have access to personal records in this blog and cannot assist you.

      To inquire about your benefits, you will have to contact your local office or call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.

  6. Les C.

    Tuesday 1/22, I went to the Baton Rouge LA office without an appointment. A sign near the door stated to let a guard know if you were hard of hearing and needed assistance. I did check in the guard and let her know that I would not hear/understand the announcements. She personally walked me to the correct windows when it was my turn. The ladies at both windows made sure to face me before speaking. I did not get any of these people’s name but the service was outstanding.

    • V.V.

      Thank you for sharing this information with us, Les. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

  7. JACQUELINE D.

    Cant find answer to my question. When will I receive the rest of my back pay?

    • K.O.

      Hello Jacqueline. For your security, we do not have access to any personal information via this blog. We ask that you continue to work with your local field office with specific questions relating to your back pay. We hope this helps. Thanks

  8. Steven W.

    Will we be getting our social security money like usual or because of the shutdown it may be delayed

  9. Chester A.

    called the 800 number to answer a letter received stating the direct deposit for Chester A. Pascoe was returned, my husband gave all the answers to the lady, she needed the routing number, explained that he is legally blind, i am his wife, i said the numbers to him he repeated them, she said he had to read them himself, i again explained that he is legally blind and cannot see them, she said she would send a link on the computer, but this does not help me. we need help.

  10. Hyo-Kun H.

    I cannot sign in to my ss account.
    Usename or password or both must be wrong.

Comments are closed.