General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

Reading Time: 1 Minute

Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. Shirley G.

    Do I qualify for internet assistance program?

  2. Thomas M.

    Your replies are so unrelated to questions asked. I simply wanted to know what date checks are mailed each months. You posted something on everything but what I asked.

  3. Connie J.

    I have always been curious as to why I only receive half my disability money. Comparing the dollar amount to the information given on the previous yearly statements stating ..’if I became disabled now $$ this would be the amount of the disability check?

    • V.V.

      Thank you for contacting us, Connie. Unfortunately, and because of security reasons, we do not have access to personal records in this blog and cannot assist you.

      To inquire about your benefit amount, you will need to contact your local office or call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.

  4. ed s.

    how do I file online for my disabled child who is 40.she was born disabled. I would like her to receive benefits under my retirement income.

    thank you ed snoddy

    • V.V.

      Hi Ed, thank you for your question. When you file for Social Security benefits, one of the questions in the application path is “Do you have a child that was disabled before age 22?”. If you answer yes, Social Security will contact you to take an application for the disabled adult child. If you were not contacted by a Social Security representative after you filed for retirement benefits, call Social Security at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. or contact your local Social Security office.

  5. Jimmie L.

    Signin site won’t allow me to sign in even though I’m registered with a user name and password. What can I do to correct this situation?

  6. Sam L.

    I was on hold for 16 minutes saying the next representative was going to help me. The phone then started to ring and no one picked up. I tried calling again and the same thing happened. I have a couple of questions and I cant receive any answers. very frustrating. Im also without a vehicle and and scared that if I just show to the local office I wont be seen and due to health issues it would be a major burden on my body.

  7. linda m.

    i have an account already but it would not accept my password or username. i tried to change them without success. i need help in resetting my username and password. thank you

  8. Carole A.

    Carole Rindone

    I have not received any payment for November and December. They never received it at my bank.

  9. Julie T.

    I have had much anxiety about what the process of filing for benefits would be, but all of my fears were calmed by an extremely proficient agent who clearly and intelligently explained every step in great detail and thoroughly answered every question with great patience, intelligence and courtesy. I was dealt with promptly and efficiently on more than one occasion. I am so grateful that what could have been a stressful experience was handled so efficiently and courteously.

    • R.F.

      Thank you for sharing your experience, Julie! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

  10. George V.

    How do I contact you??? My online access appears to have been hacked. I can’t get through online!!!

    • R.F.

      Hello George, if you encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.
      The fastest way to reach us, is by calling our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. You can also write to us or send us an email.
      Remember, many services, including applying for retirement, disability and Medicare benefits, requesting a replacement Medicare card, or reporting a change of address, and creating a my Social Security account, are conveniently available anytime at our website. Thanks!

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