Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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Milt B.
My step father passed away and what do we need to do about his survivorship for his wife? I have his death certificates and need to know what to do. Step father that passed is Jack McGuire and his wives name is Lucille McGuire.
R.F.
Hello Milt, you cannot report a death or apply for survivors’ benefits online.
In most cases, the funeral home will report the person’s death to Social Security. To verify if the information has been reported and to see if she is eligible for widow’s benefits, Ms. McGuire needs to call our toll free number at 1-800-772-1213 (TTY 1-800-325-0778) and make an appointment with the local Social Security office. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks.
Dr. H.
Hello SSA,
on 15 February 2018 I was contacted by
ANNETTE WINN
SSA CLAIMS SPECIALIST
RICHMOND, CA
concerning my application for retirement benefits. I want to highly commend that individual for her superb customer service and the compassion she showed during the contact. I did not expect this level of service from the SSA, especially considering the workload the claims specialists must be subjected to.
Congratulations for having such a great employee
R.F.
We thank you for your kind words, Dr. Schweizer! We take great pride in offering the best service possible. It’s wonderful to know our efforts are paying off.
We will be sure to pass along your note as it helps us know we have made a difference to those we serve every day. We appreciate your feedback!
Paul F.
Waiting for a telephone call. The last time only five
minutes. How long this time? Est. One hour!!
Woodinville, WA. tel: 425-788.2350
Billy D.
I am inquiring about my ssa check. Why has it not been deposited to my account. My name is Billy D. Crocker, xxx-xx-xxxx.
Best Regards,
Billy D. Crocker
R.F.
Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.
Ellen G.
My experiences have been mostly poor. I need a call back.
maria r.
Please I need your help. In recent past days I mistakenly wrote either my user name and or my password so after several tries my access is now blocked. I have tried reaching social security services here in costa rica but they don’t even answer the phone. How can I get a new password and username and get my electronic access unblocked?
R.F.
Hello Maria. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.
Please contact your local U.S. embassy or consulate for any assistance related to your Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. Thanks!
LoisDarr
Why can’t I leave a call back number. Is it due to where I live? Do you know how painful it is to hold a phone for over an hour if your hands are arthritic? Why do you assume no one else’s time is important?
Stacey A.
Nice!
http://www.science.gov/topicpages/w/water+technical+support.html
Walter F.
Great, helpfull gov website!
http://hopkinspark-il.gov/blog/post/bill-warrants-november-3-2016
Edubiges L.
I need a current grant letter for my apartment re-certification. Please assist me with this matter. Waited by over an hour by telephone and received no answer.
R.F.
We’re sorry that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume.
For your convenience, you can request a benefit verification letter online by using your personal my Social Security account. We hope this helps!