Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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Levetta B.
Ssa phone number is a bad joke. Spent a week calling just to prove that my daughter’s ssi stopped. I swear I wanted to jump off two bridges. 5 hours, 11 call and two phones later still haven’t spoken to anyone and the calls keep getting dropped. D’s needs to know that some of us work and cannot spend endless hours on the phone or at your office. It should not be so ridiculously horrendous to retrieve a statement of income or termination of income. The epitome of all that’s wrong with this country
R.F.
We apologize for the long wait. We may have been experiencing higher than normal call volume.
Representatives at our toll-free number, 1-800-772-1213 (TTY 1-800-325-0778), are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!
Ricky M.
Help me with an issue. I started getting disability checks and I work full time. I cant get in touch with anyone at social security.
678-462-5059
R.F.
Hi Ricky. For security reasons, we do not have access to personal records via this blog.
If you returned to work full-time, and need to report your work activity, you need to contact your local office.
Reporting your work activity will help to prevent an overpayment on your record.
If you are unable to visit your local servicing office, you may call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week.
See our “Returning To Work” web page for more important information. Thanks.
Becky W.
This is a complaint about the customer service representative we spoke with on the phone on 12/19/17 at approx. 11 am PST. Ref #09600526. The female representative was rude, impatient, and did not listen to what our request was. She was discourteous when we were responding to her questions and when she was talking to the elderly recipient. She did not listen to what our request was and was impatient, and then abruptly hung up the phone saying that she wouldn’t help us. Although it is difficult for cognitively impaired recipients sometimes to respond to questions asked of them, I am sure that your representatives are required to be professional, patient, courteous, and helpful. She was none of these things. She discouraged this senior from ever talking to social security again. This is improper and unfair. As a result this senior is going without services that seriously impact on her daily living.
R.F.
Hi Becky. We apologize for the long wait, and regret to hear that we did not provide the level of customer service you and the person you were assisting, expected.
To provide more information of this situation and submit your complaint, you can write to us or send us an email message. Thanks!
Jennie F.
I have been trying to reach SSI all day I’ve been spoke. To like a child they have been very unwilling to help with the least little problem
They have hung up on me
Some of the rudest people ever
Shirley M.
Can I purchase a house while receiving Social Security benefits?
Christie B.
I have never received any decent customer service from Social Security in over ten years, including today’s 53-minute wait trying to update my direct deposit info, URGENT request because my account was hacked. After giving the “Customer Service” rep my info 3 times, I was told to go in to my local SS office. Then tried emailing for help and got a list of articles to read. Then tried emailing for a call back and got put on hold for another 20 minutes (so far). They are not quick, they are not efficient, and they do not care about anyone’s problems but their own. Sick joke., our govt. as usual.
Raymond L.
When I retired in1995 one of the nicest things to happen was to receive my first SS refund check of over $1300.00. However, I was rudely awakened a month or so later with a demand letter from you wanting me to refund the same amount. You have been punishing me $1000.00 per month for more than twenty years equaling more than $240,000.00. I think I have suffered long enough. Would you please reconsider what should be my fair share of the actual amount I put into the program?
Eugene R.
My spouse recently passed.
I need to know the steps I should take at this point.
R.F.
We are sorry to hear of your loss, Eugene. You cannot report a death or apply for survivors’ benefits online. In most cases, the funeral home will report the person’s death to Social Security. To verify the information and to see if you may qualify for survivor’s benefits, call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. to 7 p.m. Or visit your local Social Security office directly. Thanks.
Samuel W.
blog.ssa.gov is an excellent read. I just now passed this on 6/13/2019 to a coworker who’s been involved in some work of their own on this subject. To say thanks, he just bought me lunch! So, I should probably say: Thank you for the meal!
https://docs.google.com/document/d/19WhfJ-SS1kM7GR5eGryDPpkswvEoHtXrTcvcS8V4LDc/pub
david j.
i did not receive a letter stating what my benefits will be for 2018 thank you.
R.F.
The cost-of-living adjustment (COLA) notices for 2018 are mailed during the month of December. If you need proof you get Social Security benefits, Supplemental Security (SSI) Income or Medicare, you can request a benefit verification letter online by using your my Social Security account. Thanks!
david j.
i never received a notice concering my medicare cost for 2018 or the amount my benefit.