COVID-19, General, General Questions, Online Services

Coronavirus (COVID-19): Important Information about Social Security Services

March 16, 2020 • By

Last Updated: March 17, 2021

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services.

Please read our press release to learn more, including how to get help from the Social Security Administration by phone and online. You can also visit our Coronavirus (COVID-19) information page to learn more and stay up to date.

Please share this message with your friends and loved ones.


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About the Author

Mike Korbey, Deputy Commissioner for Communications

Mike Korbey, Deputy Commissioner for Communications

Comments

  1. simpa singh

    suprb information
    absolutely correct. Thank you very much for this blog post.

  2. Mikel knight

    Hello i urgently need an appointment for my wife she has a green card and is from Germany and has been waiting for her ssn for 4 months

    • Vonda

      Hi Mikel, thanks for using our blog. We continue to process Social Security Numbers and issue cards for certain lawful immigrants. We call these processes Enumeration at Entry (EAE) and Enumeration beyond Entry (EBE).

      If these automated processes are not available to you, we may schedule an in-office appointment for a new card request in certain situations. Appointment availability is based on available staff and office operating status. Please call your local office to see if an in-office appointment is necessary and possible. To contact your local office, please look for the local office telephone number at Social Security Office Locator under “Social Security Office Information” for the office you select. The toll-free “Office” number is your local office.

  3. CLIFFORD

    need to make an appointment concerning my medicine that I been on for years now they have stop me from receiveing it

  4. RONALD HOAGE

    I never received a stimulus check.
    Can you help me?

    • Vonda VanTil, Public Affairs Specialist

      Hi Ronald, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. Thanks!

  5. Bobbi Oates

    I need to schedule an in-person application for Japanese associate (in Newnan, GA). Is this possible?

  6. Julio Melchor

    I didn’t receive my stimulus at do I qualify

    • Vonda VanTil, Public Affairs Specialist

      Hi Julio, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. Thanks!

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  8. Mary Gabrick

    I did not receive my first stimulus check

    • Vonda VanTil, Public Affairs Specialist

      Hi Mary, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. Thanks!

  9. mike hunter

    still waiting on my first stimulas check have entered my bank info still no check thanks!

  10. Alice

    I need an in person appointment for ssi survivors benefits. I am the poa along with my brother for our older brother whose wife passed away on August 3, 2020 . Due to covid we cannot get an appointment to get our questions answered. I have tried calling several times and never can get through. I would like an appointment please. 219-741-9999.

    • Vonda VanTil, Public Affairs Specialist

      Hi Alice, thanks for using our blog. To make an appointment, you can call us at 1-800-772-1213 or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

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