COVID-19, General, General Questions, Online Services

Coronavirus (COVID-19): Important Information about Social Security Services

March 16, 2020 • By

Last Updated: March 17, 2021

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services.

Please read our press release to learn more, including how to get help from the Social Security Administration by phone and online. You can also visit our Coronavirus (COVID-19) information page to learn more and stay up to date.

Please share this message with your friends and loved ones.


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About the Author

Mike Korbey, Deputy Commissioner for Communications

Comments

  1. amy M kolinsky

    how can I request a rep payee if the offices are closed?

    • Vonda VanTil, Public Affairs Specialist

      Hi Amy, thanks for using our blog. You can call your local Social Security office. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  2. Nancy K Fisher

    I have a Mennonite friends who need to update their social security cards due to marriage and change of address. Can this be done on line for them or do they need to come to the office in Altoona, PA
    Thank you
    Nancy

  3. Rebecca Brackett

    How do I change my name with closed office?

    • Ann C., Public Affairs Specialist

      Hi, Rebecca. In order to change your name on your Social Security card, you must show us a document that proves your legal name change. If the document you provide as evidence of a legal name change does not give us enough information to identify you in our records, you must show us an identity document in your old name (as shown in our records). It is the identity document (also known as your ID) that we will accept if it has expired; however, we still will need to see proof (legal document) of the name change. We offer the option for you to mail your completed application with original or certified documents to your local Social Security office. For more information about how and what to submit, visit our Frequently Asked Questions. We hope this helps.

  4. Thi Thanh Vy Dinh

    We came to the America 3 months ago by immigrant visa ( F1 – Family ), we just received permanent resident – 10 years.
    We don’t receive SSN, so we can’t get driver ‘s license and find s job.
    It’s hard life for us !
    I would like to check our status of SSN
    Please help us !
    We are living at Houston – Tx – 77083

    • Ann C., Public Affairs Specialist

      Hi, Thi. Please contact your local Social Security office for assistance. Look for the general inquiry telephone number under Show Additional Office Information. We hope this helps.

  5. Carl Curtis

    Where do I mail a W-4V is local SSA office is closed?

    • Ann C., Public Affairs Specialist

      Hi, Carl. Thanks for your question. Our offices remain closed to the public for face-to-face service. We are still able to provide critical services via phone, fax, mail, and online. The Form W-4V (to withhold federal taxes from your Social Security benefits) can be returned to your local Social Security office by mail. See our Benefits Planner: Withholding Income Tax From Your Social Security Benefits web page for more information. We hope this helps.

    • Amy Guerrero

      Yes I have a question my daughter father pass away in august 15, 2020…. now child support division and social security administration is asking for the death certificate what happens if i don’t have it, they can’t help us right there no way like my daughter birth certificate, or his social security number… He left 5 children behind (2) are reciving child support my daughter she is 16 yrs old and her half sister she is 13 yrs old and child support is pending without the death certificate and if the case gets close is thanks to grandma his mother…. he had 3 more kids with his wife their age 8, 7, and 3 yrs old when he was married

      • Vonda VanTil, Public Affairs Specialist

        We are very sorry for your loss, Amy. Typically, the funeral director notifies us of an individual’s passing by contacting the local Social Security office. The children may be eligible for survivor benefits if the child’s father earned enough Social Security credits through his work. Unmarried children who are under 18 (up to age 19 if attending elementary or secondary school full time) can be eligible to receive Social Security benefits when a parent dies.
        To inquire about potential benefits, you will need to call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  6. Teneka D Edwards

    I need to know if I’m eligible to draw unemployment, I’ve been incarcerated since 2019, I was employed before I went to jail. I wasn’t able to get my taxes prepared, I do however have my W-2’s. I don’t know if I’m eligible or not will u please let me know.

    • Ann C., Public Affairs Specialist

      Hi, Teneka. For information about social services from the state in which you live, please contact your state or local social services or welfare office. These services include Medicaid, free meals, housekeeping help, transportation or help with other situations, including unemployment benefits. We hope this helps.

  7. Sarah M Carter

    My first husband passed away last week. we had been married for 38 years. I have since remarried. I believe my social security payments are based on my first husbands income because he made much more money than my current husband. How do I find out about how his death might affect my benefits? With Covid 19 it is not possible to go to a SS office to speak with anyone.

    • Sarah Carter

    • Vonda VanTil, Public Affairs Specialist

      Hi Sarah, thanks for using our blog. We are very sorry for your loss. If you are the divorced spouse of a worker who died and you are not married, or you remarried after age 60, you could get benefits just the same as a widow or widower. For more information, please visit our Surviving Divorced Spouse webpage.

  8. kim emon

    i have been dealing with ssa claim of overpayment, from april 2018 through november 2019. i have rebuffed their claim 7 times, Part of my disability is not having a memory recall. yesterday i found 3 months where ssa paid my ssi benift on the 30th and 31st many times. then they added that to my resources for the next month. that money should not have been counted. I also have a son in college on the other side of the country. his bank account is his , my wife helped him set it up in 2014 when he was 15. He pays for college with financial aid from fafsfa and loans in the ime ssa claims overpayent.
    because i am disabled I just came to realize these issues. ssa was taking 78.50 out of my ssi, for overpayment the covid 19 hit, ssa closed thier office and ssa stopped taking money out of the ssi i was getting. ia now on ssa retierment and they took money out as of the 3’d of this month. the covid 19 is worse now then ever and they take money from my ssa money. why? the claim an overpayment of 6,000 its now down to 4300, the government was giving 600 every week over the unemployment people recived, in two months the people unemployed recieved 4800 in free money, i got nothing, and now they are taking money i need, ssa is closed why are you taking money for an overpayment i dont belive was my fault, ssa is using my childrens money as my resources student earned income exclusion is in place because children have no leagle claim to support the family. yet ssa uses their money to call my resource when i had no idea their money was mine.

    • Vonda VanTil, Public Affairs Specialist

      Hi Kim, thanks for using our blog. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

  9. Juan c gonzalez

    I have yet got my stimulus check

  10. Madeline Murias

    Hola. Estoy residiendo en Canarias (España) soy jubilada y recibo mi cheque de jubilación aquí, pero me vuelvo a EEUU. en septiembre y necesito hacer el cambio de dirección y cuenta bancaria y por más q llamo no logro comunicarme con el seguro social pues se q con la pandemia del corona-virus todo es más complicado. Por favor q me aconseja q debería de hacer o una forma en q pueda resolver este problema. Muchas gracias

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