Commissioner Bisignano Sends End of Year Letter to Congress
Reading Time: 2 MinutesLast Updated: November 24, 2025
With the close of Fiscal Year 2025, Commissioner Frank Bisignano sent an update to Congress on the tremendous progress being made at the Social Security Administration (SSA). President Trump’s pledge to protect and preserve Social Security guides our mission to transform SSA into a digital-first agency that operates at peak efficiency and provides world-class service to every American. By empowering our workforce, thinking differently about our service channels, and embracing technology, we are building the operational foundation that will support our success for years to come.
As a result of the hardworking, dedicated employees at SSA, we have made improvements across each of our service channels. We reduced wait times on our National 800 Number from 28 minutes in Fiscal Year 2024 to just 15 minutes in Fiscal Year 2025, while serving 65 percent more callers. In-office wait times decreased by nearly 27 percent from 30 minutes to 22 minutes since the last fiscal year. Visitors who had a scheduled appointment only waited around 6 minutes on average to receive assistance.
SSA also successfully reduced the initial disability claims backlog that had reached record highs last year. In June 2024, there were 1.26 million pending claims. That backlog has now been decreased to 865,000. We further reduced the initial claim average processing time by 13 percent to 209 days from the previous 240 days at the beginning of the year.
To further our efforts to transform SSA into a digital-first agency, enhancements were made to expand the services available through personal my Social Security accounts, allowing users to easily manage their benefits online. The growth in new account holders, combined with the increased engagement on the value of doing business online, enabled a nearly 20 percent increase in online transactions in Fiscal Year 2025 compared to the prior year. To build on these gains, SSA set a bold goal to expand to 200 million my Social Security account holders by the end of 2026. If you have not done so already, we encourage you to sign up today for a personal my Social Security account.
Commissioner Bisignano stated in the letter that we will build upon our progress and continue to modernize our services with support from Congress. Read the letter to learn more about the incredible work SSA is doing to ensure that our programs and services remain a source of economic stability for generations to come.
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Juan
Impressive numbers on reducing wait times and backlog. Let’s hope the momentum continues instead of just looking good on paper.
ping testi
cia
hanks for sharing this! I learned something new today and appreciate the practical examples. https://bestcia.com
Dr. A.
I think for Spanish people the best way is to calculate anything is a dedicated calculator like Calcular
Mr. A.
Great work. Thank you!
https://icalcular.com
Cindy O.
I have been working with everyone I can associated with SSA since August 4 to access MyAccount. I have 6 pages of documentation reflecting all my conversations and things I’ve tried upon instruction. I’ve run out of things to try. If there’s anyone out there that I should contact I’d sure like to know who it is.
Gabriel M.
Hi,
Modernization and online services are increasing, but what concrete steps are being taken by the SSA to reach those without internet access? Are there digital inclusion programs in place to ensure the benefits don’t harm citizens?
Gabriel M.
https://aniyolo.com/
Stylezone
Nice Great Work!
Stylezone
Kay G.
I personally like and use the online features of My Social Security website. However, I am wondering what resources are available to people who don’t use or know how to use the internet. This big group is largely seniors, especially those in their 80’s and beyond.
Thank you for any advice you can provide.
Kim
Your letter is a complete LIE. The service waits are far LONGER than stated. Stop making it so difficult to log in to my digital account which was created and beautifully seamless during the Biden administration. It is now garbage and logging in is extremely difficult.
Maria
Hi,
We want to know How and When People Will Get Their COLA Notices
Thank you
https://englishproject.org/
David J.
Using my Social Security you should have already gotten an email to check the message center, if in the mail, they will be mailing them out all through December. If you haven’t gotten yours in the mail, you can call your local office and ask them what’s going on and you haven’t gotten yours yet after January 1, 2026.