Coming Soon: Enhanced Security Authentication PIN (SAP) for Online Accountholders – What You Need to Know
Reading Time: 2 MinutesLast Updated: September 19, 2025
Social Security is committed to providing secure, efficient, and user-friendly services to our customers. In line with this commitment, we are introducing an enhanced Security Authentication PIN (SAP) feature for my Social Security accountholders, beginning in August 2025. This optional, new feature is designed to make the identity verification process faster and more secure when calling the National 800 Number to handle your Social Security business.
If you haven’t signed up for a personal my Social Security account yet, visit our website to sign up today!
Why Are We Enhancing the SAP Feature?
The primary goal of the enhanced SAP feature is to improve both the security and speed of service. With increasing concerns about identity theft and fraud, we’re taking proactive steps to ensure that your personal information remains protected. At the same time, we recognize the importance of making interactions as efficient as possible.
What Are the Benefits of the SAP Feature?
- Faster Service: By using the SAP, you can save approximately 3 minutes once connected with a Social Security representative. This is a 30% reduction in the current average call length, allowing for a quicker and more streamlined experience.
- Enhanced Security: SAP provides an additional layer of security, helping to safeguard your personal information during phone interactions.
- Convenience: SAP is easy-to-use and integrates seamlessly with your existing personal my Social Security account.
How Will the SAP Feature Work?
If you are a my Social Security accountholder, you will have the option to use the SAP feature. When you call the National 800 Number, you will be able to use a PIN to authenticate your identity quickly and securely. This will allow Social Security technicians to assist you more efficiently and reduce the time you spend on the phone.
Who Does the SAP Feature Affect?
The SAP feature is available to all my Social Security accountholders. However, it is important to note that participation is completely optional and you will not be required to visit a local field office if you do not have a personal my Social Security account or choose not to use the SAP feature. The call-in customer experience will remain unchanged when this is the case, and you will continue to use the existing identity verification process with full access to our services.
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MD E.
my business account business to business software computer hardware vibhinn category
Lorraine L.
I personally love that you keep me updated. Very helpful
Michele S.
I use ID.me. Will that work instead?
Reid W.
Thanks for the information. A brief introduction is nice as well. Do we acquire the PIN only via phone? Is the PIN consequential with our call? Thanks
Barbara H.
You haven’t said exactly what it is. I understand it is security feature what it is. I understand what a PIN is, but how do I obtain one? Is it specific to me or specific to the phone call?
Laura C.
This was vague to the point of being useless. You should have given us some sort of idea of how to create and use a PIN. A simple 3 to 5 minute YouTube video would have been much better than this post.
A picture is worth 1000 words. A video is worth 10,000.
Sylvia K.
Thank you for everything.
Gladys L.
How do you get a pin number? I always log in on login.gov they send me a code to verify me.
Sarah P.
I know a lot of people depend on telephone contact, and I am happy if this feature makes life easier for them. I’m disabled, and, having taken a screenshot of my account online, keep up with it once in a while. It’s just possible that someone might appropriate my social security number to work under and distort my statements of income.
Lisa N.
How do we establish a PIN? Online or on the phone?