Jim Borland, Assistant Deputy Commissioner, Communications

Disability Benefits: Protection against the Unexpected

August 29, 2016 • By

Disability is unpredictable and can happen to any person, at any age. Millions of Americans live with disabilities that are the result of a sudden traumatic event or onset of a serious medical condition.

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Update to New Online Security

August 15, 2016 • By

On July 30, 2016, Social Security began requiring new and current my Social Security account holders to sign into their account using a one-time code sent via text message. This second layer of security that requires more than a username and a password is known as “multifactor authentication.” We recently mandated this second layer of security to […]

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Social Security Programs Are As Diverse As Those We Serve

August 11, 2016 • By

From women and children, to the elderly and disabled, Social Security has you covered. Because we value and appreciate the differences that make up our nation, our programs are as diverse as those we serve. We’re with you throughout every stage of your life, and we’re always working to provide services that meet your changing […]

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New Online Security

August 3, 2016 • By

We’ve added an extra layer of security for our customers when they interact with us online. Now, my Social Security account holders are required to use their cell phone — in addition to their username and password — as another authentication factor during online registration and every sign in. An authentication factor is information used […]

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So You’ve Lost Your Social Security Card

July 25, 2016 • By

Losing important documents is frustrating, especially something as important as your Social Security card. You’ll want to consider whether you really need to get a replacement card. Knowing your number is what’s important, after all. You’ll rarely need the card itself — perhaps only when you get a new job and have to show it […]

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If We Denied Your Application, You Can Appeal Online

July 18, 2016 • By

Social Security offers you many options to conduct business with us online. Far gone are the days when you needed to visit our offices or call us on the phone to appeal a denial of your disability benefits. Now you can file an appeal online, even if you live outside of the United States!

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Come See Their Faces, Learn the Facts

July 11, 2016 • By

In times of tragedy and uncertainty, Social Security is a constant for America, a lifeline. Our Faces and Facts of Disability website is at the heart of who we are as an agency. We share the stories about people living with disabling conditions and receiving benefits from Social Security. The site puts a face and name to […]

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The American Dream is Alive

July 4, 2016 • By

Now, more than ever, is a good time to reflect on diversity to build a better future, as a unified nation. Let’s celebrate our differences without forgetting our fundamental likeness. We are all Americans who believe in freedom and democracy for all. This is what the American dream is all about. Everyone deserves a comfortable […]

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A Galaxy at Your Fingertips, Not Far Far Away

June 27, 2016 • By

This past winter, Americans of all generations awakened to the newest film in the Star Wars franchise, Star Wars: The Force Awakens. Many readers probably remember seeing the first Star Wars film in theaters in 1977. The advanced technology used by the Jedi and Sith in a galaxy far, far away seemed light years away. […]

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We Serve the LGBT Community with Pride

June 9, 2016 • By

June is LGBT Pride Month, a time to celebrate the fight for dignity and equality for lesbian, gay, bisexual, and transgender (LGBT) people in the United States. On June 26, 2015, the Supreme Court issued a decision that same-sex couples have a constitutional right to marry in all states. This victory made it possible for […]

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