Frauds & Scams

New Online Security

August 3, 2016 • By

Reading Time: 2 Minutes

Last Updated: November 3, 2023

MFAWe’ve added an extra layer of security for our customers when they interact with us online. Now, my Social Security account holders are required to use their cell phone — in addition to their username and password — as another authentication factor during online registration and every sign in. An authentication factor is information used to determine if someone is who they claim to be.

This extra layer of security is called “multifactor authentication” and complies with an executive order requiring federal agencies to provide more secure authentication for their online services. Any agency that provides online access to a customer’s personal information must now use multifactor authentication.

Since my Social Security became available in May 2012, almost 26 million people have created an account. We have always offered multifactor authentication, but only for customers who opted for extra security. For your protection, we now require multifactor authentication for all my Social Security users. To register and sign in, you must now enter a security code that we will send to your cell phone. Your cell phone provider’s text message and data rates may apply.

Our research shows that an overwhelming majority of American adults have cell phones and use them for texting. Because of technical and resource constraints, we are not currently able to offer alternative methods of satisfying this security requirement. However, we may consider adding more options in the future. We appreciate your patience as we work continuously to secure your online information.

We’re committed to using the best technologies and standards available to protect our customers’ data. Multifactor authentication is just one of the ways we’re ensuring the safety and security of the resources entrusted to us. Visit my Social Security to learn more about this helpful suite of online services, including additional details about our latest security measures.

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About the Author

Jim Borland, Assistant Deputy Commissioner, Communications

Jim Borland, Assistant Deputy Commissioner, Communications



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  3. Baby V.

    Can i download SSA in my cellphone using apple apps?

    • Vonda

      Hi there. Social Security has an SSI Mobile Wage Reporting application which is available as a free download from either the Apple or Android store and allows Supplemental Security Income (SSI) recipients, deemors, and representative payees to report wages by smartphone.

      The Social Security website is accessible and easy to navigate on mobile devices. We are constantly expanding our online services to give you freedom and control when conducting business with Social Security, from the comfort of your home or office and on the go from your mobile phone. We hope this helps!

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  6. ROSE r.

    I have a letter trying to get im cotact with someone asp Rose Hall 391788372 15820 Muirland st 48238 Detroit Michigan. Got letter April 20 2020 have not take to amyone.

  7. Arch C.

    your site will not send a security code to either my cell phone or my wife’s? I am told there is a glitch in the system,. FIX IT ASAP!

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