A Constant Quest to Improve Our Online Services
Reading Time: 2 MinutesLast Updated: November 6, 2023
We know you’re busy and need ways to be more productive. Our online services make it possible for you to conduct business with us when and where it’s convenient for you. Our goal is to provide you with world-class service and our online services are a convenient, cost-effective, and secure way for us to better serve you.
On our website, you can apply for retirement, spouse’s, disability, and Medicare benefits. You can use our benefit planners to calculate your future benefits. You can also find answers to your frequently asked questions. You can even apply for Extra Help to pay for the costs—monthly premiums, annual deductibles, and prescription co-payments—related to a Medicare prescription drug plan.
In addition, by opening a personal my Social Security account, you can keep track of your earnings and verify them every year by reviewing your Social Security Statement. You can get an instant benefit verification letter or one stating that you don’t currently receive benefits, never received benefits, or are waiting for an answer on your application for benefits.
If you receive benefits, you also can:
- Change your address or telephone number;
- Start or change your direct deposit;
- Get a replacement SSA-1099 or SSA-1042S for your taxes; and
- Replace your Medicare card.
We frequently review our online services looking for new and useful enhancements to meet our customers’ changing needs. Your feedback is important to us when deciding how we can better serve you, so use this blog to let us know.
We continue to use updated technology and innovative ideas to expand our online services at www.socialsecurity.gov. And although our online services can be handled easily from the comfort of your home or office, our in-person services are still available to you. We are committed to meeting your needs and preferences in how you like to conduct business with us.
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Tags: Disability, Medicare, my Social Security, online services, Social Security benefits, SSA, SSI
See CommentsAbout the Author
Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
Comments
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Radena
___123___A Constant Quest to Improve Our Online Services | Social Security Matterss___123___
Gabrielle
___123___A Constant Quest to Improve Our Online Services | Social Security Matterss___123___
Dennis J.
Just need help changing my home address. Blocked from computer because i forgot my pass word and after waiting for 50 minutes the S.S. lady would not change it for me. Please guide me to where i can get help?
R.F.
You can speak to a Social Security representative for help with a my Social Security account between the hours of 7:00 a.m. and 12:00 midnight Eastern Time, Monday through Friday. Toll-free: 1-800-772-1213.
After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
Note: Although our regular telephone service representatives are not available after 7 p.m., Monday through Friday, our Help Desk representatives can assist you until 12:00 midnight Eastern Time.
TTY (for deaf or hard of hearing) 7:00 a.m. – 7:00 p.m.: 1-800-325-0778
Patricia J.
I think the online service hours, Eastern Standard Time, should be expanded to
24 hours a day, 7 days a week, including holidays. Online access to the website should be convenient and readily available to use no matter what time zone you live in.
test1
I was rattling pleased to find this site on bing, just what I was looking for : D also bookmarked .
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Glenham C.
Mr Walker, I’m please to be able to send you some thoughts. I live in S Africa and the Post is notoriously unreliable! Sometimes I don’t receive the annual Report to the SSA and when I do it becomes a mission to send it to Pa as our Post Office cannot confirm that the registered envelope has been delivered. Is it not possible to return the file by email or some other electronic form?
Thank you,
Glen Mezher
R.F.
We apologize for any inconvenience, Glen. Individuals living outside the United States should contact their local U.S. embassy or consulate for any assistance related to their Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. Thanks.
Donna P.
Thank you.
Donna P.
I need to update my address in order to get my Medicare card.
R.F.
If you receive Social Security benefits or have Medicare, you can change your address and get a replacement Medicare card by using your personal my Social Security account.
Just a reminder – Please keep in mind that we do not have access to personal information in any of our social media channels. Please be cautious about posting personal information on social media and communicating personal information via email. Thanks!
test1
It’s difficult to find knowledgeable folks with this topic, however you sound like do you know what you’re dealing with! Thanks
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test1
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