Online Services

You Know Where to Find Us (Because We Make It Easy)

January 21, 2016 • By

Reading Time: 1 Minute

Last Updated: November 6, 2023

you know where to find usFor 80 years, Social Security has been there for you and your family when you need us most. And, finding us at our field offices, where you can speak with an employee face-to-face, is easier than ever!

Our handy Field Office Locator is accessible from your computer and mobile device. On the website, you can enter your zip code to find the address, phone number and hours of the Social Security office closest to you. You can also use this tool to see a map and get directions; if you’re on your mobile device, it will even give you turn-by-turn directions.

Since you are already online, you could skip the traffic and lines by taking advantage of our other online features, too. Check out What You Can Do Online, where you’ll find that many of our services are just a click away!

For example, you use the Retirement Estimator to estimate future benefits, apply for Social Security benefits online and sign up for a personal my Social Security account. Setting up a personal my Social Security account is convenient and secure. You’ll have access to your Social Security Statement, and if you already receive benefits, you can view and print your verification letter and manage your benefits.

Some people prefer doing business in person, though, and that’s why our offices are there! Our employees are passionate about providing you with the best service possible, and we’re proud of our long history of doing so. When you visit us, whether in person or online, we’re always ready to help!

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. Carla P.

    I would like to schedule an appointment at my local office in Oxnard, CA. How do I do that on line?

    • V.V.

      Hi Carla, thank you for your question. We currently do not have an online appointment scheduler. However you do not need an appointment to file for benefits or appeal a disability decision. You can file for the following benefits online:

      •Retirement;
      •Medicare;
      •Spouses; and
      •Disability.

      If you do not want to apply for benefits online, or you need to speak to us for any other reason, you can schedule, reschedule or cancel an appointment by:

      •Calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m., Monday through Friday; or

      •Contacting your local Social Security office.

  2. Debra N.

    I would like to call and make an appointment to a local SS office. (Livonia MI)… how is that done, and what is a phone number to call located.
    thank you

    • R.F.

      Hello Debra. We currently do not have an online appointment scheduler. However, you do not need an appointment to file for benefits or appeal a disability decision. You can file for Retirement, Medicare and Disability benefits online.
      Remember, many of our services are conveniently available anytime at our website. Individuals can create a personal my Social Security account to get general information about our programs or to manage their Social Security benefits.
      If you do not want to apply for benefits online, or you need to speak to us for any other reason, you can schedule, reschedule or cancel an appointment by:
      •Calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m., Monday through Friday; or
      •Contacting your local Social Security office. Thanks!

    • R.F.

      Hello Debra. We currently do not have an online appointment scheduler. However, many services, including applying for retirement, disability or Medicare benefits, are conveniently available online.
      If you do not want to apply for benefits online, or you need to speak to us for any other reason, you can schedule an appointment by calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m., Monday through Friday. Or you can contact your local Social Security office directly. Thanks!

  3. Charles D.

    I want to make an appointment at my local SS office. This website was not helpful. I tried the phone number (800 771-1213 and there is no way to contact the local office there either.

  4. Rayelenn S.

    Nowhere in this site can I find ANY way to make an appointment. I see you say you are l”passionate” about serving customers and also that you understand some people just prefer to do things face to face in person. The site also says hat it’s better to make an appointment because if one is a walk-in, one might have to wait a long time. It nowhere can I find any way to make an appointment. And every time I call I get a message saying that the wait time will be over an hour. HKW do I make an appointment to be see personally?

    • A.C.

      Hi, Rayelynn. We’re sorry that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume. You do not have to make an appointment to come in to our offices, but with an appointment, you will be helped before our walk-in customers. You can schedule an appointment with your local office by calling us at 1-800-772-1213 between 7 a.m. to 7 p.m., Monday through Friday, and a representative will assist you. In most cases, you can handle your business by phone. You can also contact your local Social Security office.

      Also, through our Blog, we respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. You can also create a personal my Social Security account to get estimates of your retirement, disability, and survivors benefits, and review your earnings record and the estimated Social Security and Medicare taxes you’ve paid. We hope this helps!

  5. John F.

    I have been unable to locate a telephone number or location to establish a date and time for a personal review of my wife and my current social security payments. I have been advised by other SS participants that our monthly benefit payments may be understated. Please provide a telephone number for me to talk to a live person to establish an appointment with a knowledgeable staff member of the US Social Security Administration – Myrtle Beach, SC Office.
    Thanks in advance for your help.

    • R.F.

      Hello John. To make an appointment with your local office, you can call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will experience a shorter wait time when you call later during the day or later in the week.
      Any of our representatives should be able to assist you in reviewing your record and verifying your payment information. You may not even have to travel to the local Social Security office, you can write to us, or you can send us an email. Thanks!

  6. James M.

    Is there any way to schedule an office appointment other than waiting an hour on the phone to speak with someone

  7. alicia c.

    Still awaiting appointment schedule requested more than 9 days ago.

    • V.V.

      Hi Alicia. We are so sorry to hear about the difficulties you are having with making an appointment.

      Please keep in mind that many of our services are conveniently available anytime at our website. We encourage our customers to create a my Social Security account. With a personal my Social Security account, you can get estimates of your retirement, disability, Medicare and survivors benefits, review your earnings record and much more.

      We appreciate your feedback, and thank you for bringing this to our attention.

  8. Kathryn P.

    I was on hold for almost two hours with my local office, and then the phone cut out. I called back and went through the whole menu to be told that the wait time would now be 1.5 hours more. I have questions, and I would rather make an appointment at the local office.

    • R.F.

      We apologize for the long wait, and regret to hear that we did not provide the level of customer service you expected, Kathryn.
      We care about our customers and our representatives are working as fast as they can to resolve all inquiries, process new claims, and reduce backlogs. When calling our toll free number (1-800-772-1213), you will generally experience a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
      Remember, most Social Security business does not require a visit to a local field office. Many services, including applying for retirement, disability and Medicare benefits, creating a my Social Security account, requesting a replacement Medicare card, or reporting a change of address or telephone number are conveniently available anytime at our website. We also respond to questions and provide general information through our Blog and Facebook page. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. Thanks!

  9. Carol M.

    I want to make an appointment at my local office in Babylon, NY. How do I do that?

    • R.F.

      Hello Carol. We currently do not have an online appointment scheduler. However you do not need an appointment to file for benefits or appeal a disability decision. You can file for the following benefits online:
      •Retirement;
      •Medicare;
      •Spouses; and
      •Disability.
      If you do not want to apply for benefits online, or you need to speak to us for any other reason, you can schedule, reschedule or cancel an appointment by:
      •Calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m., Monday through Friday; or
      •Contacting your local Social Security office. Thanks!

  10. Sharon M.

    How do I apply for an appointment at my nearest SSN field office? Or do I have to go in person and wait?

    • R.F.

      Hello Sharon, we currently do not have an online appointment scheduler. However you do not need an appointment to file for benefits or appeal a disability decision.
      If you do not want to apply for benefits online, or you need to speak to us for any other reason, you can schedule, reschedule or cancel an appointment by:
      •Calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m., Monday through Friday; or
      •Contacting your local Social Security office. Thanks!

Comments are closed.