We’re Making It Easier To Do Business With Us Electronically
Reading Time: 3 MinutesLast Updated: September 5, 2024
We’ve heard your preference to do business with us electronically. You want to submit forms, evidence, and other information online. If your signature is needed, you want to be able to sign documents electronically before submitting them.
We’ve released the eSignature/Upload Documents as an option to submit documents. This new, online service option allows our representatives to electronically request, and our customers to electronically submit, 50 forms and nearly 80 types of evidence. The information we ask you to provide is necessary to process applications and other transactions.
This option eliminates the need to mail, fax, or deliver information to a local Social Security office. By streamlining our document submission process and reducing mail, we are improving your experience.
How Does it Work?
- Our representatives send customers a link with the request for the forms and/or evidence we need to process their application.
- The customer authenticates by signing in to, or creating, their personal my Social Security account, reviews the request, completes the form, electronically signs (when signatures are required), and uploads the completed forms and/or any supporting evidence.
No more mailing or faxing certain evidence or forms, and fewer trips to the Social Security office… it’s that easy!
Note: Customers have 30 days to electronically submit requested information and may receive an email reminder. If the electronic request expires, you can contact our office to ask for a new request or submit the forms and information by mail, fax, or by visiting an office.
To learn more, visit our Frequently Asked Questions.
Online Forms and Signature Removal
In addition to the eSignature/Upload Documents option, we are converting many of our frequently used forms to more convenient online versions. Customers will have the option to complete a user-friendly, fillable online form, then electronically sign and submit it and some now don’t require a signature at all.
There are more than 30 forms available that can be signed electronically, which represents 90% of the most commonly used forms by Social Security customers in our local offices. One of our most used forms, the SSA-827, Authorization to Disclose Information to Social Security Administration, is now available to sign and submit electronically. Other frequently used forms available to sign and submit electronically include:
- SSA-820/821, Work Activity Reports.
- SSA-632, Request for a Waiver of Overpayment Recovery.
- SSA-634, Request for Change in Overpayment Recovery Rate.
We have removed the signature requirement entirely for 12 of our most commonly used forms. Some of the forms include:
- SSA-L4201, Employer Requesting Wage Information
- SSA-789, Request for Reconsideration/Disability Cessation Right to Appear
You may also upload many of these forms online, further reducing your burden. We are considering removal of signature requirements on other forms as well.
What Do These Changes Mean for You?
- They help speed up processing, which means faster access to benefits and services.
- They expand service options for people with disabilities and people in rural communities by eliminating the need to physically visit an office.
- They reduce the risk of documents being lost in the mail.
- They better protect and safeguard personal information.
Check out this update from Commissioner O’Malley and view our press release to learn more.
Whether you do business with us online, by phone, or in person, we’re committed to making it easier for you. We continue to explore more opportunities to make doing business with us easier. Please share this information with others.
Did you find this Information helpful?
Tags: General Information, online services
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Please review our Comment Policy before leaving a comment. For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on our blog.
Ihab H.
I currently reside in a foreign country. How can I access my account if a US address is always required when using the Login.gov application?
S.S.
Hi Ihab. Thank you for reading our blog and thanks for your question. Customers living outside the United States can transition to a Login.gov account. We encourage you to review restrictions concerning international phone numbers on Login.gov’s website before transitioning or creating an account. Customers can also choose to create an account with ID.me following the instructions on our Service Around the World webpage. Many online services can now be accessed overseas with an ID.me account. We hope this helps.
Natalya
He asking not about how to login. he asked how to submit form if the login.gov required address at United States of America.
Clarette M.
I asked for a statement for the month of September, You failed to prepare a statement that I need for a business stat
Natalya
They don’t have a permission to do it)
Susan R.
I became disabled in my 50’s. I’m now 64. Does my retirement benefits increase for me. I’m struggling financially can’t work. This isn’t fair.
Natalya
If you stop working, SSA cannot add.
T.Y.
Thanks for your question and for reading our blog, Susan. When you reach full retirement age, we will automatically convert your disability benefits to retirement benefits, but the amount will remain the same. Our Retirement Age Calculator will help find your full retirement age. We hope this helps.
Dan N.
I think it shouldn’t be this way we make are way the best we can just send it in the mail some retirement persons don’t have all that stuff then have to ask for help thats alway seems like the point here so we don’t make enough money so we have to work just saying
Michael S.
I am collecting SS benefits since I turned 62, i continue to work and earn wages. My 2023 earning are the highest earning since I retired, I know I owe SS money since I made too much, however, 2023 was one of my highest earning years and should increase my monthly benefit. This usually occurs in March of each year but it has not affected my earnings yet this year .
I have made several phone calls to my local office and they have sent emails to the appropriate department. I have not received any emails regarding my 2023 earnings.
Natalya
SSA not use email address for communication.
S.S.
We’re sorry to hear about your situation, Michael. For your security, we do not have access to private information in this venue. We encourage you to work with your local Social Security office. Or you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. For more information, visit our Receiving Benefits While Working webpage. We hope this is resolved soon.
Lisa A.
So from what I understand from this message is that we do nothing UNTIL we need a form & then we go through the procedure of getting an electronic signature, requesting a form, etc?
Rex R.
Thank you, my Social Security application online worked well, and eight weeks later “Jessica” called from the SSA office in Federal Way, Wa. We confirmed the information and my benefits were sent to my bank, and continue now three months later with no problem. For me, this SSA application process works well both online and by phone.
One note: In my online Benefit Verification Letter, your question “How are we doing? Go to https://www.ssa.gov/feedback to tell us.” takes me to a webpage that does not have an “answer” function. So I answered here in the “Leave a comment” blog.
Regards,
Rex
Paul
I hit the same problem trying to give feedback today while using the Firefox browser. It does work, however, when using Chrome.
Quacy M.
i did not get my snap benefits mail in a while might be set up from raheem mcleod, monty fortune. i get one regularly and it stop
Quacy M.
social security mail
HUNGI P.
Can Form SSA-7162 be submitted with an E-signature?
S.S.
Hello Hungi. Thank you for reading our blog. Completion of this form, and return instructions can be found by reading our Instructions for Completion of Form SSA-7162 document. We hope this helps.
kaleya p.
How do I submit a document or sign the paper application
Natalya
First you need to buy house in United States of America and second you have to buy phone number from United States of America and third You have to be citizen United States of America.
S.S.
Hi Kaleya. Thanks for reading our blog. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security office to determine where your signed document or application needs to be submitted. Or you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. We hope this helps.a