COVID-19, General

Update on Social Security Offices

April 24, 2020 • By

Reading Time: 1 Minute

Last Updated: February 21, 2023

Earlier this week, The White House issued national guidance regarding Opening Up America Again. We are evaluating this information as it relates to our agency and are continuing to closely monitor the COVID-19 situation across the nation. In fulfilling Social Security’s mission, when we reopen offices to the public, we will provide a safe environment for both the people we serve and our employees.

As we continue to develop our plans, our offices will remain closed to the public for face-to-face service, and our employees will continue to work remotely and provide services to the public. We will provide updates moving forward and post updated information on the status of our offices, by state, at our website. Our agency will provide these updates directly, and please disregard other sources of information regarding the status of our offices.

We will continue to provide the vital service the public relies on. Please visit our website for more information about our services during the pandemic.

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About the Author

Andrew Saul, Commissioner, Social Security Administration

Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)

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Comments

  1. James W.

    I would like to apply for SSAN in person, can I set up an appointment

    • A.C.

      Hi, James. Please call your local office to see if an in-office appointment is necessary and possible. To find your local office information, visit: ow.ly/U6FK50xhgMI. Look for the general inquiry telephone number under Show Additional Office Information. The toll-free “Office” number is your local office. Thanks!

  2. Vera M.

    when are the SS offices reopening?

    • A.C.

      Hi, Vera. Thanks for your question. Our offices remain closed to the public for face-to-face service but we are open to receive calls. For more information and to subscribe for updates, visit here. We hope this helps.

      • Ramya

        But not all can happen through the call for the immigrants. Please find out a way to issue new cards for the new immigrants.

  3. Edna m.

    I haven’t received my check since Feb 2020-because of change of payee what can I do to get my money

    • A.C.

      Hi, Edna. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can contact your local Social Security office for assistance. We hope this is resolved soon.

  4. Kathy H.

    My husband and I are both senior citizens and we sold some stock in 2018 which made you deduct from our SS quite a bit. It was an unusual year and our tax man advised us to bring you 2018 and 2019 so that you could adjust. With Covid not sure how that will work. Can you advise us?

    • A.C.

      Hi, Kathy. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can contact your local Social Security office for assistance. We hope this helps.

  5. Mrs m.

    Did not received any stimulas payment for my husband and I have direct express card as well. How can we get the stimulas payment for his 1200

    • A.C.

      Hi, Mellainie. The Internal Revenue Service (IRS), which is part of the U.S. Treasury, will be making Economic Income Payments. Please visit the Internal Revenue Service’s website here for all your Economic Income Payment-related questions. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. We hope this helps.

  6. Cheryl M.

    I need to get my name changed after divorce. When will I be able to do this?

    • A.C.

      Hi, Cheryl. You may need to wait for the offices to reopen for a name change on your Social Security card. For more information, visit here. Thanks.

      • Kathryn S.

        I need to do a name change on a 4 year old so she can get health insurance. I am not mailing in certified court orders and driver’s licenses… too risky.
        Open SSA as they are essential!!! Or let these documents be scanned, pdfed and emailed to get process done until offices are open.

  7. Nanette A.

    Trying to find out why my ss# dont match name ?trying to get taxes done

    • A.C.

      Hi, Nanette. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can also contact your local Social Security office for assistance. We hope this helps.

  8. Syef

    When office will open for general public, as other offices are opening on 1st of june.

    • A.C.

      Hi, Syef. Our offices remain closed to the public for face-to-face service but we are open to receive calls. For more information and to subscribe for updates, visit here. We hope this helps.

  9. LeAnne

    on SSI and received first SSI payment on December 29 2019. I have no children or depends. my SSI payments are automatically deposited into my bank account. however I still haven’t gotten my stimulus money. you cant talk to anyone and when i check the wheres myt money tool on the irs page its says there isn’t enough info. can you please help me. i am a struggling disabled American that has worked all my life and now I can’t. i dont know what to do…

    • A.C.

      Hi, LeAnne. We are sorry to hear about your situation. The Internal Revenue Service (IRS), which is part of the U.S. Treasury, will be making Economic Income Payments. Please visit the Internal Revenue Service’s website here for all your Economic Income Payment-related questions. If you are unable to find the answer, call the IRS hotline at 1-800-919-9835. We hope this helps.

  10. Kevin O.

    When will the local SSI Office reopen ? Towson, MD Office is the office in question.

    • V.V.

      Hi Kevin, thanks for using our blog. Social Security Offices are closed to the public for face-to-face service during the COVID-19 pandemic but you can still get our help by using our online services or calling us.

      You can do most of your business with SSA online. Before calling us, please visit our website to see our list of convenient and secure self-service options. Save time and go online.

      Please continue to check the Social Security and Coronavirus web page for updates. You may select Subscribe to receive alerts from us when we add or change information.

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