SSA’s Equity Action Plan 2023 Update
Reading Time: 1 MinuteLast Updated: February 14, 2024
As the new Commissioner of Social Security, I am dedicated to ensuring equitable access to our programs and high-quality service for everyone seeking our help. In line with the Administration’s whole-of-government approach to deliver better outcomes for the American people, I’m pleased to share our Equity Action Plan 2023 Update.
Our equity work supports progress on our biggest customer service challenges in 2024, including long wait times on our National 800 number, processing times for disability determinations, and overpayment and underpayment inequities. I look forward to working with advocates and other stakeholders in communities across the country to deliver critical services equitably to the American people.
Our updated plan continues our work to:
- Simplify and improve access to the Supplemental Security Income program for women, families, individuals from underserved communities, and other people facing barriers.
- Provide more data by race and ethnicity to the public to further identify, monitor, and address areas where there are service inequities.
- Update our systems and Social Security Number application processes.
We also have three new focus areas in the updated plan, including:
- Ensuring language does not pose barriers to apply for benefits and access services.
- Reducing pending SSI underpayments and assessing root causes of improper payments.
- Increasing awareness of survivors benefits eligibility among people disproportionately impacted by COVID-19.
Visit our Equity page to download the full Equity Action Plan 2023 Update, which includes how we will measure our near and longer-term progress.
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Tags: Commissioner, General Information, People Facing Barriers, SSI, SSN, supplemental security income
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carla w.
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Lynn
I applied for a reconsideration on December 5, 2023. I have also called and left a message about my case and I haven’t heard from anyone. Called the 1800 number and they couldn’t tell me nothing but to call my field office which I did and no call back. What is going on & who else can I speak with besides my field office case worker to make a complaint? This is ridiculous and I feel like my application was looked over and forgot about.
S.S.
We’re sorry to hear about your experience, Lynn. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security office. You can ask to speak with a supervisor during your next call or visit. Or you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. You can also submit feedback by visiting our How can we help? webpage. From there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a compliment, complaint, or suggestion. We hope this is resolved soon.