Social Security Video Connect: Connect with Us from Anywhere
Reading Time: 1 MinuteLast Updated: May 21, 2024
We are always thinking of ways to make doing business with us easier. With our Social Security Video Connect option, you can conduct business with us using video on your personal device, from your preferred location.
Social Security Video Connect is available for:
- No-change replacement Social Security cards (U.S. citizens only).
- Date of birth corrections (U.S. citizens only).
- Benefit applications.
- Redeterminations.
- Overpayments.
- Medicare.
How to get started
To get started with this new service, please make sure you have a computer, tablet, or smart phone with a webcam and internet access. Then, you can follow the steps below.
- To schedule an appointment, contact your local Social Security office or call 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday. If you are interested in a video appointment, the representative will determine whether video is an appropriate option for you. If video is not an option, we can conduct the interview over the phone or in the office.
- If you choose a video appointment, we will ask you to provide us with your email address and phone number. You will receive an email with a link for the Microsoft Teams meeting.
- On the date and time of your appointment, you will connect with us through the link provided.
- If you run into issues with Teams or need to reschedule your appointment, please contact your local Social Security office or call 1-800-772-1213.
We strive to improve our customer service and increase the ways you can connect with us.
Please share this information with your friends and family who may need it – and post it on social media.
Did you find this Information helpful?
Thanks for your feedback!
Tags: General Information, Social Security card
See CommentsAbout the Author
Comments
Comments are closed.
Ashok G.
It would be beneficial to book a video appointment online. Wait times using 1-800# is 2+ hours
Kim
I agree. I just spent 2 hours on hold and then was cut off. Seems their “on-hold” limit is 2 hours. I’ve been trying to talk to a real person in the SSA since July but the outcome is always the same.
Alexa T.
Hi so a little over a month ago I went into the National City CA ss office and ordered a new ss card. It’s been more than 3 weeks and I still have not gotten it. So I called the number and after 2 hours of waiting on the phone, someone answered and she told me she doesn’t know where it is and that it says it was made but never mailed out. I’m SO frustrated because now I have to make another appointment and go in AGAIN, tomorrow. How does this happen? How is there not a way to talk to somebody about it and get it fixed without forcing it to be my responsibility to just suck it up and go out of my way to the office?
K
I asked for an option to verify my identity for online services without a phone.
I was given the video option. When I read how to use to video option IT SAYS TO CALL.
This is disgraceful.
Have a verified id.gov accounts I signed in with it and ssa.gov instantly says I can’t be verified.
I can’t call. I don’t have a way to come in and now I can’t access my account.
This has been the case for the last 2 years.
When I have gone in, nobody can help set up the online service so I can have access that way.
Marta Z.
Yesterday a staff member at your Miami Gardens office in Florida, scheduled a phone interview for today. No one called. I had a two hour wait to get the inteview. No one answers calls. also I was told that you do not make any ADA accommodations by staff at the location.
S.S.
We are sorry to hear about your experience, Marta. You can submit feedback by visiting our How can we help? webpage. From there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a complaint, compliment, or suggestion. In the meantime, we have forwarded your note to our colleagues in Florida. We hope this helps.