Disability, General, Medicare, Retirement, Social Security Number and Card

Social Security Video Connect: Connect with Us from Anywhere

May 21, 2024 • By

Reading Time: 1 Minute

Last Updated: May 21, 2024

woman checking Medicare information on a tabletWe are always thinking of ways to make doing business with us easier. With our Social Security Video Connect option, you can conduct business with us using video on your personal device, from your preferred location.

Social Security Video Connect is available for:

  • No-change replacement Social Security cards (U.S. citizens only).
  • Date of birth corrections (U.S. citizens only).
  • Benefit applications.
  • Redeterminations.
  • Overpayments.
  • Medicare.

How to get started

To get started with this new service, please make sure you have a computer, tablet, or smart phone with a webcam and internet access. Then, you can follow the steps below.

  1. To schedule an appointment, contact your local Social Security office or call 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday. If you are interested in a video appointment, the representative will determine whether video is an appropriate option for you. If video is not an option, we can conduct the interview over the phone or in the office.
  2. If you choose a video appointment, we will ask you to provide us with your email address and phone number. You will receive an email with a link for the Microsoft Teams meeting.
  3. On the date and time of your appointment, you will connect with us through the link provided.
  4. If you run into issues with Teams or need to reschedule your appointment, please contact your local Social Security office or call 1-800-772-1213.

We strive to improve our customer service and increase the ways you can connect with us.

Please share this information with your friends and family who may need it – and post it on social media.

 

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About the Author

BJ Jarrett, Acting Deputy Associate Commissioner

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Comments

  1. Pamela B.

    Is there money can in may for a raise

  2. Benjamin S.

    I can’t communicate with you now.
    Ongoing 508c violations are now ongoing first amendment violations.

    Redress my grievances at BPSabelhaus@Gmail.com

    Ongoing means ongoing

  3. Lisa M.

    I am very upset with social security I cant get into any of the my social security.

    • S.S.

      Hi, Lisa. Thanks for reading our blog and for your question. If you are still having problems accessing your personal my Social Security account, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. Thanks!

  4. Visaghan B.

    Thank you for sharing the information is very helpful

    • S.S.

      Hi, Fred. Thanks for your reading our blog and for your compliment! We try hard to provide the best possible service to our customers. Your thoughts are important to us, and we’re pleased that you had such a positive experience. You can submit feedback by visiting our How can we help? webpage. From there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit your compliment, complaint, or suggestion. Thank you!

  5. Rick B.

    “From anywhere” is says yet you have to be in the USA to book and appointment and use the 800 number to set it up. Useless if you live in Australia now,

  6. Richard R.

    I need my new medicare number when you changed it you would not send it here to the Philippines

    • S.S.

      We’re sorry to hear about your experience, Richard. Since you’re living outside the United States, you should contact your local Federal Benefits Unit for assistance.  Also, our Office of Earnings & International Operations webpage provides additional resources for our customers living abroad. We hope this helps.

  7. James H.

    ### Social Security Video Connect: A Game Changer for Accessibility

    I am thrilled to see Social Security taking significant steps to make services more accessible for disabled individuals! 🌟 The introduction of **Social Security Video Connect** allows us to handle essential tasks from the comfort of our own homes using personal devices.

    This fantastic service is available for:
    – 📄 No-change replacement Social Security cards (U.S. citizens only)
    – 🎂 Date of birth corrections (U.S. citizens only)
    – 📑 Benefit applications
    – 🔄 Redeterminations
    – 💰 Overpayments
    – 🏥 Medicare

    **How to Get Started:**
    1. Ensure you have a device with a webcam and internet access.
    2. Schedule an appointment by contacting your local Social Security office or calling 1-800-772-1213.
    3. If eligible for a video appointment, you’ll receive a Microsoft Teams meeting link via email.
    4. Connect with Social Security through the provided link at your appointment time.
    5. For any issues, contact your local office or the provided number.

    This is a wonderful initiative that makes it easier for disabled individuals to manage their Social Security needs. Please share this information with anyone who might benefit from it! 🌐 #Accessibility #SocialSecurity #Inclusivity

    • Pedro G.

      How long after 3 months and some change, for the ticket to work program? I know they got two absences in NYC at east and west 45 st meaning two offices and some similate and no answer no nothing?

      • Benjamin S.

        Only three months?

        July 2nd 2019 is when ongoing 508c ADA 2 started.

        These grievances have yet to be redressed

      • S.S.

        Hi Pedro. Thanks for reading our blog and for your question. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security office. Visit the Ticket to Work program for more information. We hope this helps.

    • Elisa C.

      Will SSA provide sign language interpreters for video calls?

      • S.S.

        Hi Elisa. Thanks for reading our blog and for your question. We provide free interpreter services to help you conduct your Social Security business. These interpreter services are available whether you talk to us by phone or in the Social Security office. For assistance, call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. We hope this helps.

  8. MJDenning

    I am hopeful this will work. I spent several days on hold for 1-2 hours each. All but 1 time the call was disconnected, cut off, and I never got to a person. When I finally got a person, I was told information that I would be contacted for an appointment. That never happened. Something that could have been a quick phone discussion ended up in me taking time off work to take my 83 yr old recently widowed mother downtown to learn she was all set. I hope you can do better moving forward.

    • Franklin A.

      I am sure now with Video connect, the first time you call hopefully the automated system will register your call and once your information is verified, it will send you a email with your appointment with a link for the Microsoft Teams meeting. This way all callers are registered and they are delegated to SS busy staff, who will take care of your business on the date and time informed in the email.

  9. ISRAEL A.

    OHHH GREAT NEWS!!

    SSA IS CONTINUING TO PROVIDE GREAT SERVICES!!

    THANKS!!

    • Charlien S.

      This is great! I have been thinking about ways to conduct business digitally. I hoped the agency would catch up and streamline operations. The website provides excellent information. If we have a profile we could use links associated with it for security and safety. For example, I’m in the process of changing my W-4 voluntary tax amount. I was told during my interview I could change the percentage anytime over the phone. But this isn’t accurate. Let’s see what happens.

  10. TeeTee

    This is great news! This will really benefit a lot of people, especially those with transportation challenges and/or who are unable to leave their homes, and/or have immunity issues. Thank you for this new option! 🙂

    • Justine

      Why is it that the person on SSI and they have a payee that steals the SSI persons money has to take them to civil court? Why is it so hard to submit paper proof they had funds stolen from payee?

      • Benjamin S.

        Why does SSI hang up in further violations of our rights when questioned on ongoing 508c violations?

      • S.S.

        We’re sorry to hear about your experience, Juztine. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security office. You can ask to speak with a supervisor during your next call or visit. Or you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. We hope this is resolved soon.

Comments are closed.