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Social Security Serves Nearly 41 Million Visitors a Year in 1,400 Offices Across the Nation!

November 10, 2016 • By

About the Author


Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications


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  1. Brenda P Kenyon

    I need the phone number of the SS office in Hamilton, Ohio so that I can make an appointment

    • Vonda VanTil, Public Affairs Specialist

      Hello Brenda. We currently do not have an online appointment scheduler. However you do not need an appointment to file for benefits or appeal a disability decision. You can file for the following benefits online:
      •Medicare; and

      If you do not want to apply for benefits online, or you need to speak to us for any other reason, you can schedule, reschedule or cancel an appointment by:
      •Calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m., Monday through Friday; or
      •Contacting your local Social Security office. Thanks!

  2. John Norfolk

    Don’t tell me I can do it online because I can’t. I can’t even find your office locations on this website!. Terribly complicated. I live in Berlin Md. 21811. Please phone number and address would be appreciated . Thank you.

    • Ann Clifton, Public Affairs Specialist

      Hi, John. We are sorry to hear about your frustration. To find your local Social Security office information, please visit here. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  3. Gregory W Moss

    I need address to nearest office because I’ve not received my new Medicare card and I can no longer access my account on line or by phone.
    I am concerned that my account has been compromised as the security questions/answers did not match and I know what they are.
    Please send me address to nearest office.

    • Luis A., Public Affairs Specialist

      Hello Gregory. We are sorry you are having difficulty with your personal my Social Security account. For assistance, please call 1-800-772-1213 (TTY 1-800-772-1213). After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account. We hope this helps.

  4. Susan Meredith

    How to make appointment online to visit local office

    • Ann C., Public Affairs Specialist

      Hi, Susan. You do not have to make an appointment to come in to our offices, but with an appointment, you will be helped before our walk-in customers. You can schedule an appointment with your local office by calling us at 1-800-772-1213 between 7:00 a.m. to 7:00 p.m., Monday through Friday, and a representative will assist you. In most cases, you can handle your business by phone. We hope this helps.

  5. Julie Balbas

    Today is June 11,2019 and I do not get my social security benefits pay in my bank acct. I needed it very badly now, pls. Help…

    • Ann C., Public Affairs Specialist

      Hi, Julie. For your security, we do not have access to private information in this venue. If you did not receive your electronic payment on the scheduled pay date, please contact your bank or financial institution first. They may be experiencing a delay in posting your payment. If you still need to report a late, missing, or stolen Social Security payment, visit our Frequently Asked Questions. We hope this helps.

  6. Carole Boller

    I am trying to find a local office address to send a request for records in a legal matter. It is very irritating that it is not easily available.

    • Ann C., Public Affairs Specialist

      Hi, Carole. We are sorry to hear about your frustration. Please visit here for contact information your local Social Security office. We hope this helps.

  7. Enrik John B Cuencia

    I would to verify my sss number

  8. Esmeralda Lyn

    I called SS to report that my sister died in the Philippines on April 30, 2019. She has been living there and receiving benefits there since 2015. The one who answered the phone took all the information and told me they will stop SS payments to her bank account as of June 2019 to which I have no access. I was instructed to bring her death certificate to my local office which is West Palm Beach. Is it possible to do this without physically visiting the office. Please give me further instructions. Thank you.

    • Ann C., Public Affairs Specialist

      Hi, Esmeralda. We are sorry to hear about your loss. You can mail a certified copy of the death certificate to your local office. We hope this helps.

  9. Josephine Alambra

    How can i get a copy of my sss card. I neeed it to get the enhanced new york driver license.
    Do I need an appointment to see a customer service at you sss office.

    • Ann C., Public Affairs Specialist

      Hi, Josephine. Thanks for your question. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card page. Keep in mind all submitted documents must be either originals or copies certified by the issuing agency and must (unless otherwise indicated) have been issued within the last two years. We cannot accept photocopies or notarized copies of documents. Once you’ve submitted all the needed documents, it can take up to 10 business days from the date we received the application to mail a replacement card. We hope this helps.

  10. Greg Richey

    Where do I send form W-4V for a withholding request? I live in Philadelphia, Zip Code 19119? Thanks


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