Social Security Deploys New Technology to Better Serve You
Reading Time: 2 MinutesLast Updated: August 7, 2025
At the Social Security Administration (SSA), our mission is to provide you with the best possible service, whether you call us, visit a field office, or manage your benefits online. We are always listening to your feedback and the suggestions of our dedicated employees to find new ways to improve your experience.
Listening and Acting on Employee Feedback
Since his confirmation, Commissioner Bisignano has been visiting field offices across the country, meeting with staff and hearing firsthand about the opportunities they see while serving the public. For example, during a visit to our Staten Island, New York office this week with Congresswoman Malliotakis, the Commissioner spent time discussing how technology and process enhancements have improved the office’s ability to serve customers both by phone and in person.
During another visit on August 1 to our New Brunswick, New Jersey field office, employees shared a specific challenge: sometimes, when answering calls from outside their office’s traditional service area, they were unable to fully assist a very small percentage of customers due to system constraints. We recognized that, to serve you better, we needed to ensure our employees had the tools to help every caller, no matter where they are located.
A Fast, Effective Solution
We took decisive and immediate action. Last night, we rolled out an important update to our key workload processing systems. These updates now allow our employees to meet your needs, regardless of which office you call or where your case is located. This means that when you reach out to us by phone, you can expect even more consistent and complete service, no matter who answers your call or which office they work in. This rapid response under Commissioner Bisignano’s leadership is just one example of how we are working to transform SSA into a digital-first agency that puts your needs first. We are committed to making it easier for you to get the help you need.
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DeepSeek O.
Nice to see them stepping up with tech improvements. It’s about time they made it easier to get help. Check out this tool that could help with related tasks too—https://deepseekocr.cloud/.
Darrell S.
I was supposed to have a telephone 📞 appointment today at 1:30. I been by the phone and no one has called me
Sheryl W.
I appreciate the comments in this article stating they want to listen and make things more accessible to SS recipients. The existing system, online access, can’t even differentiate between a mailing address and a physical address. You are only allowed to have a mailing address which they consider your address. Someone needs to provide the definitions of mailing and physical addresses to SS or whomever does the online webpage. It allowed me to use a PO Box back when I set up my online years back but will not allow my mom to use the P O BOX as a mailing address now. The system will only accept her physical address…..good luck if SS needs to mail her something – she will never get it, no mailbox, only a PO Box. We all know how inept USPS is.
APRIL S.
Child tax credit CTC 3600.00 and 4th stimulus Check 2,200.00 and SSDI and SSI and SSA 2,000 and Hartsville South Carolina and Lamar South Carolina and South Carolina