General, Online Services

Our New Customer Feedback Survey Helps Us Serve You Better

October 28, 2021 • By

Last Updated: October 26, 2021

Young modern woman working from home, using laptop in quarantineWe recently launched our new Customer Feedback Survey. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page. Your feedback is anonymous, doesn’t collect your personal information, and you can use it to rate your experience online, on the phone, and in your local Social Security office.

What is the Customer Feedback Survey?

It is a simple, brief survey to share your feedback with us using your computer, tablet, or smartphone. In addition to rating your experience, we welcome your ideas on how we can do better.

Customer Feedback Survey Demo

What will we do with your feedback?

We are committed to listening to you and finding better ways of helping you.

We will use your feedback to identify common, recurring issues and come up with solutions to improve our service. It is important we hear from you, so that we can get valuable insight to enhance your experience and serve you better.

Please share this information with your family and friends – and post it on social media.


Tags: ,

See Comments

About the Author

Comments

Please review our Comment Policy before leaving a comment.

  1. ALFRED C.

    I KNOW THAT SS ADMINISTRATORS CAN GET EXTREMELY BUSY BUT WHY WOULD ANYONE SEND A LETTER DATED 11/19 AND A POST MARK OF 11/23 KNOWING THANKS GIVING IS 11/24 (NO MAIL ) WITH A 10 DAY NOTICE, STATING WILL NOT TAKE STEPS TO COMPLETE TRANSACTION AND THEN NOT ANSWER THE PHONE OR RETURN THE CALL. COINSIDENCE?

    Reply
    • Vonda

      Hi Alfred, thanks for reaching out. We are sorry  to hear about the difficulties you are experiencing. You can call us at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. (TTY 1-800-325-0778) or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      Reply
  2. Anthony S.

    I’m 61 years of age and I would like to receive
    my social security retirement benefit at 62.
    I retired from my job at 60.
    How soon can I start the process to receive my 1st check on my 62 birthday?
    Also do I qualify for the 5.9% cola increase in 2022?
    thank-you

    Reply
    • Vonda

      Hi Anthony, thanks for using our blog. The minimum age for Social Security retirement benefits is 62. To begin receiving reduced retirement benefits at 62, you are required to be age 62 for the entire month. For SSA purposes, individuals born on the first or second day of the month are considered age 62 for the “full” month and could be entitled to benefits for the month of their 62nd birthday. However, if born on the 3rd or later, you must wait a month.

      You can apply up to four months before you want your retirement benefits to start. For example, if you turn 62 on December 2, you can start your benefits as early as December. If you want your benefits to start in December, you can apply in August. If you turn 62 any day after December 2, you are not age 62 for the entire month of December. You can start your benefits as early as January when you are 62 for the entire month. If you want your benefits to start in January, you can apply in September.

      Social Security benefits are paid in the month following the month they are due. If you are due benefits for the month of December, you will receive your first check in January for December. The exact payment date is determined by your date of birth. Check out our Schedule of Social Security Payments for the 2022 payment dates.

      When you’re ready to apply, you can apply online.

      If you are unable or would rather not apply online, you can call us at 1-800-772-1213 for assistance or you can contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      Reply
  3. Caroline M.

    Why am I getting the run around by customer service? Who trains these people? I am having issues with my benefits and so far I have received several different answers. One customer rep told me one thing and the other told me the opposite. Are they just trying to get rid I of a pesky old lady? I am in dire need of my benefits and no one can help me!

    Reply
    • Vonda

      Hi Caroline, thanks for using our blog. We apologize for the difficulties you are experiencing working with Social Security. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. You can request to speak with the manager to see how we can help to expedite resolution of your situation. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      Reply
  4. Linda S.

    How does the government expect people drawing SS and have been receiving their deposits on the 3rd of the month and will do so in December then not get another check until the last week of January? What about bills that are due around the 1st because that’s when we received our checks. Is SS people the only ones getting the dates to receive their checks changed?

    Reply
    • Vonda

      Hi Linda, thanks for using our blog. The payment schedule is not changing. If you were receiving or applied for Social Security benefits on or before April 30, 1997, or if you receive both Social Security and Supplemental Security Income (SSI), you will receive your benefit on the third of the month. If you receive only SSI, you will receive your benefits on the first of the month. If you applied for Social Security benefits after April 30, 1997, the birthday of the person whose record you receive benefits under determines your payment date:

      Date of Birth – Payment Day:

      1st through 10th – Second Wednesday

      11th through 20th – Third Wednesday

      21st through 31st – Fourth Wednesday

      Check out the Payment Dates section of the Social Security Handbook for more details.   Also, check out our Schedule of Social Security Payments for the 2022 payment dates.

      Reply
      • Linda S.

        That’s my problem I couldn’t sign up before 1997 and I only get SS. I was given the 3rd of the month as when I would receive my check 6 or 7 years ago and now I have to go from receiving my check at the first of the month to getting it the end of the month. This makes no sense since SS was the one that set my original date to receive my check not me. It is crazy that you can expect people on a set income to be able to pay all bills that are due on the first to be paid when I want receive a check till the end of January and I can promise the check I receive on December 3rd will not last that long.

        Reply
      • Sharon R.

        The second , third, or forth Wednesday of the month hurts those attempting to set up auto pay or have accounts that require auto payments. What is wrong with the 1st, 15th and 25th. Oh wait, the government can’t use our money for other things if there is a set DATE not DAY. The military seems to be able to figure it out and Congress Sure in the heck has but SSI or SSDI not at all. Sure is run by a bunch of Ding-Dongs!!! Kind of sweet on the out side but fluff for brains!

        Reply

Leave a Comment

Please review our Comment Policy before leaving a comment. For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on our blog.

Your email address will not be published. Required fields are marked *