Social Security Deploys New Technology to Better Serve You
Reading Time: 2 MinutesLast Updated: August 7, 2025
At the Social Security Administration (SSA), our mission is to provide you with the best possible service, whether you call us, visit a field office, or manage your benefits online. We are always listening to your feedback and the suggestions of our dedicated employees to find new ways to improve your experience.
Listening and Acting on Employee Feedback
Since his confirmation, Commissioner Bisignano has been visiting field offices across the country, meeting with staff and hearing firsthand about the opportunities they see while serving the public. For example, during a visit to our Staten Island, New York office this week with Congresswoman Malliotakis, the Commissioner spent time discussing how technology and process enhancements have improved the office’s ability to serve customers both by phone and in person.
During another visit on August 1 to our New Brunswick, New Jersey field office, employees shared a specific challenge: sometimes, when answering calls from outside their office’s traditional service area, they were unable to fully assist a very small percentage of customers due to system constraints. We recognized that, to serve you better, we needed to ensure our employees had the tools to help every caller, no matter where they are located.
A Fast, Effective Solution
We took decisive and immediate action. Last night, we rolled out an important update to our key workload processing systems. These updates now allow our employees to meet your needs, regardless of which office you call or where your case is located. This means that when you reach out to us by phone, you can expect even more consistent and complete service, no matter who answers your call or which office they work in. This rapid response under Commissioner Bisignano’s leadership is just one example of how we are working to transform SSA into a digital-first agency that puts your needs first. We are committed to making it easier for you to get the help you need.
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Vanessa M.
I fully repaid my overpayment. Will I get a refund for that since I am over the full retirement age?
Wa r.
More propaganda from our Supreme Leader
David W.
The communication between the SSA and the American expat community when it comes to Form 7162 (Proof of Life) has been extremely deficient. A simple clear message explaining both when the forms will arrive and perhaps why they’re late would have been greatly appreciated. Some people have received them, but most haven’t. It’s causing a lot of stress.
Visaghan B.
Thank you for sharing the updates.
Steven P.
I am being robbed by the social security office in Salem Oregon. I have it in writing I would get a refund today but I see no money; moreover, they have been stealing a hundred here and a hundred there and always say after that I am current because I owe the money for Medicaid part B, when I cancelled it months ago in writing. I am owned around 900 for funds they flat out stold.
I should not have to fight to get the little 900 a month social security I get. Last month they stold 380 with no notice and I was supposed to get 185 back today but I see nothing. Now they sent me a letter telling me they are going to deduct 185 again for healthcare I do not have. This is PURPOSEFUL. They are ignoring I canceled the healthcare long ago.
If my money does not come today I will file a lawsuit in district Court tomorrow, and take Law enforcement to the social security office to arrest the employees that know they are terrorizing me as part of an ongoing hate crime against my life by church and state. I have been in a lawsuit with Washington State and this is their ongoing retaliation tactics..
William
I am retiring in Manila, Philippines and im having a hard time accessing my SSA account. Algorithms wont accept a different phone number / address.
Michael A.
That is the way to do business, listen to your employees, then act.
Kathleen [.
Thank you for the updates
Kathleen [.
Thank you for the updates.
Kathleen Foos
Frances
So what exactly did you do to make better the system? Commissioner Bisignano is a financial guy he only knows money and how to make it with the most return on your BUCK, not on people. I don’t know that I would trust someone who has never worked in as the first contact for a person in need. I have manned the phones with welfare department and Unemployment department during the COVID crisis. You have no idea who or what your “customer” really is