General, Social Security Number and Card

Save Your Place in Line with Mobile Check-in Express

October 19, 2023 • By

Reading Time: 1 Minute

Last Updated: October 19, 2023

Social Security cards on a tableOur Mobile Check-In Express feature makes it easier to check in if you must visit a Social Security office.

To use Mobile Check-In Express, scan the QR code located at your local Social Security office.

This will allow you to check in for:

  • Scheduled and non-scheduled appointments.
  • Services—including requesting a replacement Social Security card, a benefit verification letter, proof of income, and more.

For Mobile Check-In Express to work, you must be at the Social Security office and have location services on. You should also make sure you’re using the latest version of your internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. You’ll also want to:   ​

  • Ensure you are in the office when your ticket number is called.
  • Enable your mobile notifications. This will:
    • Allow you to receive your electronic ticket – so you know your place in line.
    • Alert you when we’re ready to help you.
    • Provide you with your interview location information.
    • Invite you to participate in our feedback survey.

We encourage you to use Mobile Check-In Express for all office visits.

Please share this information with those who may need it.

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About the Author

Dawn Bystry, Acting Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications


Please review our Comment Policy before leaving a comment.

  1. Duane

    Where is this new online appointment system?? “You can save time by using the Schedule an appointment button below” Where is this button? Does it not exist?? Please help me!

    • Marilyn S.

      Hoping to schedule an appointment

      • Janis B.

        I wish to have an appointment in St
        augustine FL ss ofice in November.

  2. vaithiyanathan

    “Mobile Check-in Express – a game-changer for anyone who values time and convenience! Your blog brilliantly highlights the practicality of saving your place in line with this innovative solution. In today’s fast-paced world, the ability to check-in on the go not only saves time but also enhances the overall customer experience. It’s exciting to see technology transforming the way we navigate everyday tasks. Looking forward to embracing the efficiency of Mobile Check-in Express and saying goodbye to traditional queues. Thanks for shedding light on this time-saving gem!”

  3. Geoffrey F.

    I want to mobile check In to get my ssi card

  4. James, B.

    Well, I drove to the office. And of course the scanner code does not work, what a surprise. The office doesn’t open till 9 AM, which is kind of interesting since most places in the world opened at 8 Am. And trying to call on the phone is an absolute ridiculous nightmare because one, there’s no phone number for the local office, and to no one seems to answer the other one.

  5. gwyn B.

    I have been on the phone forever trying to make an appt with my local ss office. Finally someone answered a half hour later from a different office. After arguing with that person for another half hour I got nowhere. I want to talk to someone in person to help me. I’m trying to make an appt. ahead of time since I have a drive to get there. I do not want to drive 30 minutes or longer to turned away. Please help me……

    • Ann C.

      Hi, Gwyn. We are sorry to hear about your experience. We encourage you to work with your local Social Security office. You can ask to speak to a supervisor on your next call. We hope this is resolved soon. 

      • James, B.

        And how do we work with them when one there’s no phone number to call them to they never seem to have the office open. And three you can’t do everything online because my particular problem can’t be done online and they keep sending me to the local office, which I can’t get in.

  6. Tyler J.

    Im in belief someone inserted my Social Security card in to PC rather then me. I was saving it for a certain time in my life.

  7. Julie

    Could you give a time when the check in scanner starts working

  8. Jane M.

    Can I make an appointment to have my 9 month old baby obtain a SSN?
    I have already filled out the application on line.
    I would prefer to have a scheduled appointment when I bring in the required original documents to my Norristown PA local office. Can I obtain this new SSN for my son if I go as a “walk-in”?

    • Ann C.

      Hi, Jane. Thanks for visiting our blog. Generally, appointments are not needed to apply for Social Security cards. Most offices do offer walk-in appointments; however, these appointments are on a first come, first serve basis. To find your local office information, please visit here. We hope this helps. 


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