Protecting Your Social Security
Reading Time: 2 MinutesLast Updated: November 3, 2023
At Social Security, protecting your personal information is more important than ever. We continue to evaluate and improve our robust cyber-security program to safeguard your information. The thing is, we can’t do it alone. You can help us secure your information by taking one of these steps:
- Open your personal my Social Security account. A my Social Security account is your gateway to many of our online services. Create your account today and take away the risk of someone else trying to create one in your name, even if they obtain your Social Security number.
- If you already have a my Social Security account, but haven’t signed in lately, take a moment to log in. We’ll send a one-time security code to your cell phone or to your email address each time you sign in with your username and password. The security code is part of our enhanced security feature to protect your personal information. Keep in mind that your cell phone provider’s text message and data rates may apply. If you suspect identity theft, report it to our Office of the Inspector General.
- If you know your Social Security information has been compromised, and you don’t want to do business with us online, you can contact us to block any automated telephone and electronic access to your Social Security record. No one, including you, will be able to see or change your personal information on the internet or through our automated telephone service. If you block access to your record and then change your mind in the future, you can contact us and ask us to unblock it after you prove your identity. This resource is available to certain victims of domestic violence or identity theft and those who need extra security.
We will continue to do our part to protect what’s important to you. And we’ll continue to advise you on how to protect yourself.
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Tags: fraud, my Social Security, my Social Security account, Office of the Inspector General, OIG, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Carroll
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bonn
I cannot login and no human to talk to.
James A.
I have forgotten my log in information and passcode. Can this be reset.
James A. Switlick
V.V.
Hi James: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.
Lauren J.
Hi I got a phone call this morning from this number: +1 (877) 319-3099 and it stated that my social security was placed on hold for fraud of some sort? I’m not too sure as to how or why? I’ve never been notified about anything, no letter in the mail or anything like that. I tried calling the number found on this website but all lines were busy. So at this point I’m just trying to understand what’s going on.
liton
Protecting Your Social Security
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Monique E.
I need help unblocking my ssa .gov.website.I think i tried to sign in too many times looking for my payment for jan.14,2019.Please help me i left messages for my local ss office in Stamford.Please help. Monique mccarty
K.O.
Hi Monique. If you inadvertently blocked access to your mySocial Security account, contact Social Security and request to have it unblocked. You may call us toll-free at: 1-800-772-1213 (TTY 1-800-325-0778). Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. or contact your local Social Security office.
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Paul F.
Trying to make an in person appointment in the Freeport New York
Ira A.
I received a call from 1800 773 1212. A recorded message in a male voice informed me that my social security had been accessed by an unauthorized person.
I want to find out if anyone has accessed my records without my knowledge. I have not logged into my account for several months and not once this year.
V.V.
Hi Ira, thank you for checking in with us. Unfortunately there are some Social Security impersonation schemes that we are warning citizens about. See our recent blog posts:
https://blog.ssa.gov/ig-warns-public-about-fraudulent-phone-calls-threatening-arrest-or-legal-action/
https://blog.ssa.gov/inspector-general-warns-public-about-oig-impersonation-schemes/
https://blog.ssa.gov/inspector-general-warns-public-about-caller-id-spoofing-scheme-misusing-ssa-customer-service-number/
If you have questions about any communication — email, letter, text or phone call — that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). You may also report the information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.