Inspector General Warns Public About Caller-ID “Spoofing” Scheme Misusing SSA Customer Service Number

woman looking on phoneThe Acting Inspector General of Social Security, Gale Stallworth Stone, is warning citizens about an ongoing caller-ID “spoofing” scheme misusing the Social Security Administration’s (SSA) national customer service phone number. SSA has received numerous reports of questionable phone calls displaying SSA’s 1-800 number on a caller-ID screen. This is a scam; citizens should not engage with those calls or provide any personal information.

These reports indicate the calls display the 1-800-772-1213, SSA’s national customer service number, as the incoming number on caller ID. People who have accepted the calls said the caller identifies as an SSA employee. In some cases, the caller states that SSA does not have all of the person’s personal information, such as their Social Security number (SSN), on file. Other callers claim SSA needs additional information so the agency can increase the person’s benefit payment, or that SSA will terminate the person’s benefits if they do not confirm their information. This appears to be a widespread issue, as reports have come from citizens across the country.

SSA employees do contact citizens by telephone for customer-service purposes, and in some situations, an SSA employee may request the citizen confirm personal information over the phone. However, SSA employees will never threaten you for information or promise a Social Security benefit approval or increase in exchange for information. In those cases, the call is fraudulent, and you should just hang up.

“This caller-ID spoofing scheme exploits SSA’s trusted reputation, and it shows that scammers will try anything to mislead and harm innocent people,” Stone said. “I  encourage everyone to remain watchful of these schemes and to alert family members and friends of their prevalence. We will continue to track these scams and warn citizens, so that they can stay several steps ahead of these thieves.”

The Acting Inspector General urges citizens to be extremely cautious, and to avoid providing information such as your SSN or bank account numbers to unknown persons over the phone or internet unless you are certain of who is receiving it. If you receive a suspicious call from someone alleging to be from SSA, you should report that information to the OIG at 1-800-269-0271 or online at https://oig.ssa.gov/report

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109 thoughts on “Inspector General Warns Public About Caller-ID “Spoofing” Scheme Misusing SSA Customer Service Number

  1. This language leaves a serious question unanswered :
    “…an SSA employee may request the citizen confirm personal information over the phone. However, SSA employees will never threaten you for information or promise….” Nothing would prevent a scammer from avoiding threatening or promising anything, especially now that you have posted this warning. Should people simply hang up on any calls that appear to be from Social Security? Is there a better way to determine the legitimacy of the call? Your postings are very helpful and appreciated, but this one seems to create a potential for confusion. Thank you.

    • Hi Rodney, thank you for using our blog. If anyone has questions about any communication — email, letter, text or phone call — that claims to be from SSA, they should contact their local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778).

  2. Received several call from out of state from California, when they call they will tell you that your social security benefits have been compromised and to call this Number: 1- 915-321-3285. I’m from Texas and why would I want to talk to some individual in California about my social security pension? Does not take a genius to figure out it’s a scam. I threaten them by saying I will call the IRS, FBI, and Social Security office and they “Hung Up”. When they call you, the background sounds like a typical busy office with people talking and phones ringing.

  3. Please get laws passed to imprison scammers with severe penalties – of 5 -10 years- These crooks must NOT be allowed to flourish any longer. Every day a new scam shows up – Its an intolerable offense and must be stopped. .

  4. To whom it concerns:
    I have received calls from Social Security and my T-Mobile phone showed SCAM.
    Didn’t answer.
    W.B.Manley

    • Hi Debra, thank you for checking in with us on the legitimacy of the call. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.

      If you have questions about any communication — email, letter, text or phone call — that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). You may also report the information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.

      • Hi Vonda,

        The article above explicitly states that “SSA employees do not contact citizens by telephone for customer-service purposes”. In your comment above, you contradict this and state ” Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes”.

        Can you please confirm which statement is correct? This is very confusing for people dealing with this issue. And if the SSA does, in fact, contact people for customer services purposes, the article above needs to be corrected as few will scroll through the comments to find your reply, and will only be confused if they do.

    • Yes I had the same call minutes ago. I was told my benefits were cancelled or suspended since my SS # was being used suspiciously in NY.

  5. We should ALL be in contact with elected officials and urge them to MAKE THIS ILLEGAL…..the software or app used to alter the phone number than shows on our caller ID should be outlawed!!

  6. The big question is how is this scam caller able to display the SSA’s 1-800 number on the caller ID screen of the recipient? This looks like a weak link (a loop hole?) in the phone system. It’s obviously not the number they’re calling from so how can the phone company allow that to happen? Is it a software or programming bug that could be cleaned up, and if so, why does the phone company allow such an illegal thing to continue? Is the SSA pursuing this with the phone company and I would appreciate the Acting Inspector General General, Gale Stone, follow up by addressing this flaw in the system and the actions taken to circumvent it.

  7. Why is it do difficult to address this problem? Every day I receive between 5 & 10 unwanted marketing and phony cls. every day. Of course I do use a private service (nomo robo) to blk. the bulk of the cls. but the phone must ring twice. What I find unacceptable is FTC saying to report these phony callers on their useless Do No Call Web page. This outdated site only allows you to enter one call at a time and besides this Web site we originally created to report real numbers, not fake numbers. As a retired person from the the telecommunications field, I know the industry can stop thsee calla dead in their tracts but they do not because behind each of these phony calls is a real telephone number that pays the Telcos revenue so the Telcos are co-conspirators in thsee phony calls.

  8. Would it be a problem if you told the caller you were busy and hung up—then called the number yourself. I feel more secure if I place the call. Alice

  9. So, do you think sending out email will help? Most people on Social Security don’t have email. These scammers should have been stopped a long time ago but, that’s never the case. I feel so bad for the people that have been scammed.

  10. Okay, I am freaked out! I sent a form to local SSA by mail and, a few days later, I got a call from the number for the local office saying I sent in the wrong form How could they know I had appealed a determination??

    • Hello Judy. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  11. The first sentence of the third paragraph states that SSA employees “do not” contact citizens by phone. It should be “do” contact citizens by phone.

    • The statement is correct, John. Generally, our employees do not contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      As a reminder, if a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  12. Yes I get those calls all the time. I talk to someone I thought it was real I did give them some information.. I didn’t know please check my SSA information.

    • Hello Felicia, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). You may -also- report the information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  13. I have also received two such phone call that states that there is a fraudulent problem with my SS and if l do not call immediately,l will stop receiving my checks. They need to verify my information……

    • Hello Genevieve. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  14. I keep getting letters saying I have been overpaid and when I send back a letter saying I want to appeal it they send me a letter and drop it. I have been to social security office and nothing happens. Now for the third time this year it is happening again. They say I owe them $5500 and I don’t I am filling out papers again it is like harrassment. The numbers don’t match the money I am getting at all and it takes forever to get through this time I am going to try to get a lawyer. I think I am being targeted or something.

    • Hello Gwen. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. You can request to speak with the manager to see how we can help to expedite resolution of your situation.
      If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks!

  15. I received a call saying that something had been
    filed against my Soc Sec number and I needed ti
    call a number immediately. This was about a
    week ago. I did NOT call that number.

    • Hello Carol. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  16. I just received a call from someone saying my Social Security number has been in jeopardy or something like that. I know this is a fraud and a scam but how do I stop these calls? This number is 855-921-7088. I have not given out any information.

    • Hello Joe. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      Citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  17. I have now received 3 calls in 2 hours about the SSA suspending my soc sec number due to criminal activity. The calls are from 402-396-4064, Pilger, NE. The voicemail left is from a robotic voice, but all 3 voicemails have been slightly different.

    • Thank you for sharing this information, Ann. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  18. “SSA employees do not contact citizens by telephone for customer-service purposes, and in some situations, an SSA employee may request the citizen confirm personal information over the phone. ” — Do you mean SSA employees DO contact citizens by phone?

    • Hello Amy, Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone.
      SSA employees will not request money or sensitive personal information from an individual over the telephone.
      If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

    • Hello Linda. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  19. This is so true I got a call just yesterday claiming that they needed my social security number to verify my name I never told them that that was pii and they would not get nothing from me they then hung up on me so yes this is very true

    • Thank you for your comment, Todd!
      Just a reminder, if a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.

  20. I received a phone call this morning from the # 2105917610 with this message: Your social securiytt number for fraudulent activities. So when you get this message kindly call us back on our hotline number 210-591-7610. I repeat that is 210-591-7610. Don’t disregard this notice and do return the call before we begin with the legal proceedings against you. Thank you.

    • Hello Shirley. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  21. I recieved a “request” for information via the mail. The mailing stated it was a second attempt. (no first attempt could be found.) It threatened it may cut off benefits if I do not answer it. It claimed its reply to address to be from a PO box in Wilkes Barre PA. However since no list of offical mailing addresses can be found from the official website and there is over a 1 hour wait time on the phone there is no way to confirm said mailing is from the SS administration. The description of an official letter here, https://www.ssa.gov/ssi/text-notices-ussi.htm is useless because what the letter looks like it is who the letter returned too that matters.

    I don’t trust my email’s security & privacy thus I will put a false link below as the option to leave it blank doesn’t exist.

    • Hello Mario. The Social Security Administration (SSA) maintains Central Operations offices at Wilkes-Barre, Pennsylvania.
      Among performing other tasks, the Office of Central Operations is a data processing center assisting with disability claims, computation of benefits and earnings records information.
      There are different mailing addresses to various components of the Office of Central Operations at Wilkes-Barre, Pennsylvania. Generally, when we send you a notice, we also include a return envelope with the address of the component working your case.
      Do not ignore the notice. When calling our toll free number at 1-800-772-1213, you will -generally- experience a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks!

      • Without a way to confirm the exact P.O. Box is actually assigned to Social Security Administration I won’t be mailing anything to it. What is to prevent a scammer from renting a P.O. Box from the same post office?

        The “form” appears to be blend of a legitimate form & the sort of fonts and addons that some sketchy “free” insurance offers had. (Including an oversized 70’s style asterix, “no apparrent reason for 22222” in a box & the second notice warning when there wasn’t a first mailing.) It gives me the impression of being a prequel to a phishing attempt.

        I’ve tried calling the number you posted before I got a reply, as it was on this website and got a wait time estimate of 1 hour, 15 minutes. The last time I got that estimate I was on the phone for over 2 hours. Does my cell phone/only phone have the endurance to wait that long? I remember getting disconnected another time calling 45 minutes into waiting because of the battery’s charge ran out.

        I can’t seem to find a reply envelope with that mailing.

        I may end up trying to schedule a visit to a local SSA office and let them look at the letter.
        And of coarse the post office’s policy is to not provide information on a P.O. box so I can’t get the info from there.

        Once again I will not be putting a real email address because I don’t trust the privacy and security of my ISP & email provider.

  22. I just had one of those “spoofing” calls today..It seemed illegitimate so I did not fall for it….
    I fear that a lot of us on SS, of one type or another, are not aware of this problem…
    Please get the word out on all media available….
    Thank You.

    • Just a reminder – If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thank you for sharing, Tom!

  23. I may have just received a spoof call. I normally don’t answer numbers I don’t recognize, but it was the 800-772-1213 this article mentions. When I answered, it was an automated message (female tone) prompting me to press 1 to speak with an SSA rep. Naturally I hung up because it seemed unlikely that I’d have trouble with anything short of identity fraud. Then I googled the number and it brought me to SSA.org, so I called the number back (I dialed it, did not redial from call history). So now I’m on hold to speak to an SSA rep. Been waiting an hour so far. Not sure if I should be concerned or not.

  24. There are so many disability fraudster that the spoofing is karma for their fraud. They are lazy and need to go back to work. The SSA denied 2/3 of the applicants who are not disabled but many slip through the cracks. Social Security disability has become an easy target for those people who are lazy and don’t want to work.

  25. Is it possible to change SSAN as the current SSN has been used two times to divert Department of Defense
    military payments to false bank accounts resulting in no payment of more than $7,200.00 and the valid military retire has no funds for food and other necessities and the DOD Finance and Accounting office will not resend the payments entitled by law to the true military retiree. The SSAN is used by Dept of Defense as the account number of the military retiree.

    • Thank you for contacting us, SGM Maddox.
      We can assign a different Social Security number only in certain situations. Please visit our Frequently Asked Questions web page for complete information and instructions. We hope this information helps!

  26. I have been called saying there is fraud in my ss then asked for my security number. I refused and she said I would lose my social security.

  27. A voicemail was left on my cell phone on 10/24 at 3:52 est. The recording stated that my ssn had been associated with illicit activities, and that my ssn and assets would be suspended if I did not contact the following number immediately; 1 781-923-0694. No other information was provided. Please advise.

  28. Just got a call claiming it was the SSA and I have been using my ssn in illegal activity. It was a robocall, all recorded, computerized voice. They said I needed to call 240-366-6286 in order to address this issue. I did not call but thought you should know.

    • Thank you for sharing this information, Thomas. As a reminder, if a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  29. I received a call today on Friday Oct 26th regarding my social security benefits will be suspended. They said they were from Maryland. The number was 1-240-324-8650. I know this a fraudulent call because when I called them, they hung up on my. Please beware!!

  30. This is a little different than the calls I have been receiving. I have been getting calls telling me that they can’t help me with my disability claim. The thing is I have never applied for disability. They have been calling me while I am on the road. I am a OTR truck driver! I knew right away it was a scam since I have never applied. They also called me by my nick name and not my given name but wanted to let someone they have come up with a new way to try and scam people.

    • Thank you for sharing, Charles.
      Just a reminder – If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  31. Letter to all with a pass code one per person. They and must use. The codes. To SETUP. Voice com

    Have a nice day. Be safe

    Bill

  32. How can callers use local numbers to call you ? In several cases, I have called the number and get some unsuspecting person who never called me. This has to be illegal, I can’t find out how it is done but somehow it has to be stopped, can you help?

  33. I have gotten multiple calls lately saying that SSA was cancelling my social security number. they come in to my cell phone about once a week. It’s exhausting keeping up with them.

  34. I have received many, all from different numbers. I reported one of them, but the number is always different. Random city and states.

    • Thank you for sharing this information!
      Just a quick reminder – If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.

  35. These scams need to be published more in the news, news papers and etc. not all elderly persons have internet access so thy can stay informed. We always tell our Mom 95 to hang up on these or any other calls that come in on her telephone land line that she did not make. I am elderly myself but am not stupid and have received so many of theses calls myself and it is amazing how far these cooks will go to get your money don’t fall for this crap!

    • Thank you for your comment.
      Just a reminder — If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.

  36. One goes into the local Social security office to apply for benefits/ or numerous reasons with 1 being they have been a victim to identify theft, so after entering the guard askes if any weapons etc and proceeded to search bags , then guides you to kiosk where he asks you to enter your WHAT ??? SOCIAL SECURITY NUMBER IN WHOLE ..NOT JUST LAST 4 but all of it although the numbers do not appear on the screen as numbers but X’s there is nothing stopping potential identity theifs from watching you as you touch the numeric 10 keys with your SS # from being one of the many customers sitting directly behind you…. So I feel as protected as you may think you are typing that information on the kiosk THINK AGAIN AND REMEMBER THIS IS THE PRIME LOCATION FOR THEIFS TO GAIN A WORLD OF SS # WITHOUT RAISING ANY SUSPICION …. AND IMPACTING PEOPLES LIVES IN MORE WAYS THAN ONE COULD IMAGINE .. WE HAVE TO RAISE OUR CONCERN TO YOUR LOCAL OFFICE TO MAKE CHANGES IN PROTECTING SCREENS FROM VIEW OF EVERYONE …
    MALYNDA RUMBAUGH
    DES MOINES IOWA

    ( I APOLOGISE IF SOME WORDS ARE MISPELLED I WRITE THIS AS I SIT IN THE SS OFFICE SO HOPEFULLY YOU CAN UNDERSTAND IDENTITY ISSUES IM TRYING TO RAISE .)

  37. It’s not made easy to report. I received a phone call from Texas that said I was under investigation for fraud. I can’t get a hold of anyone.

  38. I’ve been getting calls with caller ID as SSI. Don’t answer them, as know it is SCAM, as I am not on disability.

    Some numbers they use are:
    541-248-8100
    541-262-0152 and 0127
    541-918-2277

  39. Social Security wants for people to be careful with their SS number, but the contrary is done in the SSA own offices. I was in one of this offices recently and I was asked for my social security number. The office was filled with people sitting while waiting, and close enough to the service windows that the rest of those waiting to be taken care of could hear the answering.

  40. in 2014 i fand out thet goverment klose mi account iam 82 and living on nothing bot please to leave with everything i ha mi an mi husband leaves a 1,1oo.00 a months and naw this so kol associations rase price as of january ver are vi going was knee cantor i idiot ruin thet i hope they gat hate they deserve. nothing but the reep off.
    Nada budic

  41. I wanted to report that I have been getting phone calls stating that my (doesn’t say who) social security number is being used fraudulently. They give a call back number.
    As per the caller id the first came from Anna Texas 469-840-2291, the second from Warrensburg, NY 518-504-1060. Both calls gave a phone number to call back. This is a call I hadn’t heard of as a fraud as yet. You make it very hard to just report these things.

    • Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  42. I received a call on my phone from a number using the SSI heading and the number (989) 575-5001. I did not answer this call because I had read that there are robo calls using the SSI heading. It was recommended that I report any calls to SS Administration.

  43. I received a call from 760-304-8490 stating there was suspicious activity in my area that might interfere with my Social Security benefits. I was going to accept the call to see what they were going to say but got disconnected. Before I got disconnected I heard a girl talking a different language. Thought I’d better report.

    • Thank you for sharing this information, Jilda.
      Reminder — If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  44. I received a call from 410-489-1218 and they said there was some criminal action against my social security number.

    I am pretty sure this is a scam but thought I’d check just in case there is something I am not sure of!

    • Hello Patricia. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  45. I received a call from 347-467-0914. The call was very staticky and all I could get out of it was that my benefits would be held up because there was a supposed problem with my social security number. I was supposed to call back to a number that I couldn’t understand because of the static in the line.

  46. What is to prevent seniors in facilities like nursing homes who do not know about scams from receiving such calls after all they do have landlines too. Some seniors are truly innocent.

  47. The official SSA responses here are lacking. The “SSA” phone calls rules have even changed between postings here, so if SSA can’t get it right, who are we to trust?

    Also, instead of just saying, contact … why don’t you say something like, “If you receive a call/message from an official SSA employee, you will be given specific information, including the employee’s name and their actual phone number and not the generally spoof (800) 772-1213 SSA incoming line.” Something like this would be helpful. Otherwise, you will continue to get a ton of calls tying up the phone agents.

  48. I have not received this 800 call but I have received calls with just a long number for a caller ID…..seems to be a ph number embedded in it. I answered one of them and the man said he was with Medicare and he seemed to want to sign me up on a medicare supplement. ….I hung up.

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