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Social Security Improves Customer Experience Ranking
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We’re committed to improving customer service by providing more access to our programs and services, and our efforts have paid off. We’re proud to announce that Social Security’s ranking on Forrester’s 2023 Customer Experience Index increased by 3.3 points – the only agency on the list to make a significant gain. We achieved this higher […]
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SOAR Programs and Social Security
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National Network for Youth (NN4Y) is dedicated to transforming systems so that no young person in America experiences homelessness. In the United States, roughly 4.2 million young people— one in 10 young adults ages 18 to 25 and one in 30 youth ages 13 to 17— experience homelessness each year. Of those, about 700,000 are unaccompanied […]
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Learn About Social Security Online in 2024
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Our programs touch the lives of more than 71 million people. We work hard to ensure critical benefits and other services are accessible to you. Consider the start of the new year as an opportunity for you to engage with us online. This begins with creating your free and secure personal my Social Security account. […]
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How We Serve People Who Have Limited English Proficiency
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We have resources in many languages to help people with limited English proficiency (LEP). By addressing language and other barriers, we can help more people access Social Security programs, services, and benefits. Our free interpreter services are available to people who prefer to conduct business in a language other than English. We offer interpreters in […]
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New Year’s Resolutions to Combat Scams
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Next year, resolve to protect yourself from scams that can damage your finances and reputation. Ring in 2024 with some smart resolutions to protect your personal information! Stay informed of the latest scam trends Fraudsters continue to change their tactics. Stay informed by: Following reliable news sources. Subscribing to scam alert newsletters. Staying connected with […]
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Martin J. O’Malley Sworn in as Commissioner of Social Security Administration
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Martin J. O’Malley was sworn in today by Senator Ben Cardin as Commissioner of Social Security to a term that expires on January 19, 2025. Commissioner O’Malley expressed his gratitude for being chosen to lead the Social Security Administration. “I am honored for the opportunity of a lifetime to lead Social Security’s outstanding public servants […]
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Statement from Kilolo Kijakazi, Acting Commissioner of Social Security, about Agency Accomplishments
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As we approach the end of 2023, I am reflecting on all that the Social Security Administration has accomplished, despite considerable challenges. It’s been my great privilege to lead Social Security’s approximately 60,000 employees for the past two and one-half years, and I’m so proud of the work they’ve done to fulfill our mission. For […]
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ABLE Programs Prepare for Expanded Eligibility
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December marks the anniversary of the signing of the Achieving a Better Life Experience (ABLE) Act. Important changes are coming to ABLE programs across the country. These programs are life-changing financial empowerment tools for Americans living with disabilities. ABLE provides a way to save money and build financial independence without affecting eligibility for important benefits, […]
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Poverty Data Shows Why Social Security Matters to Women and People of Color
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In September, the U.S. Census Bureau released new poverty data showing a historic increase in poverty rates in 2022 as measured by the Supplemental Poverty Measure (SPM), which takes into account the value of noncash public benefits. The surge in poverty rates reflects the expiration of pandemic relief – like stimulus payments, expanded refundable tax […]
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How Providing Race and Ethnicity Data Helps All Customers
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We are continuously working to improve our understanding of how our programs are serving the public. This work includes collection of race and ethnicity data for research and statistical purposes which helps us determine whether we are equitably serving the public. The information applicants and customers provide is voluntary and does not affect decisions on […]
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