General, Online Services

Our New Customer Feedback Survey Helps Us Serve You Better

October 28, 2021 • By

Reading Time: 1 Minute

Last Updated: October 26, 2021

Young modern woman working from home, using laptop in quarantineWe recently launched our new Customer Feedback Survey. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page. Your feedback is anonymous, doesn’t collect your personal information, and you can use it to rate your experience online, on the phone, and in your local Social Security office.

What is the Customer Feedback Survey?

It is a simple, brief survey to share your feedback with us using your computer, tablet, or smartphone. In addition to rating your experience, we welcome your ideas on how we can do better.

Customer Feedback Survey Demo

What will we do with your feedback?

We are committed to listening to you and finding better ways of helping you.

We will use your feedback to identify common, recurring issues and come up with solutions to improve our service. It is important we hear from you, so that we can get valuable insight to enhance your experience and serve you better.

Please share this information with your family and friends – and post it on social media.

Did you find this Information helpful?

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Thanks for your feedback!

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About the Author

Kim Baldwin Sparks, Chief Business Officer

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Comments

  1. Maria M.

    I just tried calling the San Francisco SS office. Was hung up on 3 times in a row. Now reading others comments here and wondering if SS needs new phone equipment to avoid these hang-ups — or is it that many employees are cutting off calls for some reason? I applied for my retirement benefits online and saw it approved after 4 days – but have waited now almost 4 MONTHS and no letters, no payments, nothing. So I called. Guess what? They couldn’t help me and suggested I wait a couple more weeks to see if payment is processed. Also I see that the reply to these comments are identical form replies that mostly appear unhelpful as they suggest doing what people have already done before they wrote in.

    • Vonda

      Hi Maria, thanks for using our blog. We apologize for the difficult time you are experiencing working with Social Security. We have referred your complaint to our Office of Operations to follow up and to take corrective action as necessary.

    • Jenny E.

      4 months for me too. Some of them have been like we r working on it and then hang up.
      lost my husband to covid and we r going through enough and he was a disabled vet I cannot believe how people r being treated. Portland office .so sad I don’t appreciate people hanging up on me I have done everything on my end ..Have some respect

      • Ann C.

        Hi, Jenny. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  2. S S.

    Excellent article. Very exciting to read this post movieswood

  3. Elizabeth C.

    I applied for Medicare A and B last Dec 2 2021, i need to show my original copies of birth certificate and naturalization certificate. I called the local office and no one answered. I tried again, again and someone answered but hang up. How can they process my application if they cannot see the original docs? Checked my SSA account and my application is pending.

    • Vonda

      Hi Elizabeth, thanks for using our blog. We are very sorry to hear about the difficulties you are experiencing. You can call us at 1-800-772-1213 where we have representatives available from 8:00 a.m. – 7:00 p.m. business days. You can also call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

  4. Linda M.

    it would be nice to be able to speak with a person in Jacksonville about getting part b of my medicare re-instated after more than a year of trying. The local office does not answer there phone go to the local office and you cannot speak with anyone even after standing outside for over an hour waiting for a person to come to the door to tell you make appointment witch you cannot do.
    Mail request, nothing works..

    • Vonda

      Hi Linda, thanks for using our blog. We are very sorry to hear about the difficulties you are experiencing. You can call us at 1-800-772-1213 where we have representatives available from 8:00 a.m. – 7:00 p.m. business days. You can also call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

  5. Julie G.

    I have been trying to reach my analysist for help completing forms needed days ago that are now late. I left 2 messages with no response. I tried to call the office directly to reach someone/anyone for assistance and after waiting 1 hour, someone finally answered, I explained my situation and they hung up. I call back and on hold again for 30 mins and it hung up again. This can deny my application for being late and it is not my fault. I need help and can not get through to get assistance. So frustrating. What can I do?

    • Vonda

      Hi Julie, thanks for using our blog. We are very sorry to hear about your experience working with Social Security. You can also call us at 1-800-772-1213 for assistance. We have representatives available from 8:00 a.m. to 7:00 p.m. Of course you can also call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.

      • Neemi

        They don’t respond very well. I requested for extension to fill the forms. I was approved extension and sent in the forms before the extension deadline. Now I am without the payment for thsi month and have bills to pay !!! I called Inquiring and was told that she is reinstating my benefits as we speak. I didn’t receive any payment yet. I called again few days later and was told the one handling most cases need to fix the system that automatically shuts benefits if forms are delayed. I called left voice mail for that person. She never calls back. Never. So now am left on limbo. What about the bills waiting to be paid ? Omg. People with a caring heart needs to work in such places not people who care not what recipients are going through. Such stress only worsens their health !!

  6. Barbara M.

    I have been on the phone with my local Social Sercurity office for more than a hour. Then I was hang up on. Now I am on the phone again this time I have been on the phone for a half hour. It is a shame that no one answers the phone. You can never get any help.

    • Neemi

      Very true. I wonder what would these people do if they didn’t get their paychecks due to others cruelty ? Many are so rude … Karma will get them.

  7. Nora O.

    Hi
    I am trying to get someone on the phone for the Topeka Kansas social security office. My name is Nora and I moved to the United States in September on green card and need to get a social security number. +1 (888) 327-1271 Is the number I called and I am on the waiting line for 15 minutes until I am kicked out before I can speak to an agent. this is the number to get an appointment. I would appreciate if someone could call me back from the Topeka office to set up an appointment.
    Regards Nora

    • Vonda

      Hi Nora, thanks for reaching out. We are very sorry to hear about your experience. You can call us at 1-800-772-1213 or you can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

  8. L

    For months I have been trying to get my social security which I was receiving before my husband passed. I am retired and need it. Everyone I have talked to at social security says they will call back and give a status but never do. I need my social security now. I feel like they have just said they will give a status and call back to get me off the phone. I am not going to give up. I worked for 50 yrs and paid my share of social security. Its been 3 months with no check and no answers. Its time to get this done.

    • Vonda

      Hi there. Thank you for using our blog. We are very sorry to hear about the difficulties you are experiencing. Please continue to work with your local office. You can request to speak with the manager to see how we can help to expedite resolution of your situation. Look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information.

  9. Tim L.

    Have been trying to stop/cancel my Part B enrollment for a month! Cannot get any communication from SS. I have called, followed instructions, mailed letters, delivered form to Drop Box at local office, no response. I do not need Part B yet, I already have insurance, I cannot afford the 1/2 of my SS check they are deducting in January but I can’t seem to stop it.

  10. Efren C.

    Have been trying to find out the status of my Medicare Part B application. Fax forms CMs-40B and CMS-L564 to fax no. 1- 833 914 2016 as instructed on the SSA pub.05-10012. Did not hear from SSA so I applied online for Medicare Part B and attached pay stub and CMS-L564 (Reqst for Employment Verification ). Did online signature.Check my SSA account and after 2 weeks and still no status of my application. Was told by Medicare to contact local SSA offc. Called the local SSA offc but the guy who answered hung up on me.

    • Vonda

      He Efren, thanks for reaching out. Please call and speak to a representative. You can call us at 1-800-772-1213 for assistance or you can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

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