Our New Customer Feedback Survey Helps Us Serve You Better
Reading Time: 1 MinuteLast Updated: October 26, 2021
We recently launched our new Customer Feedback Survey. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page. Your feedback is anonymous, doesn’t collect your personal information, and you can use it to rate your experience online, on the phone, and in your local Social Security office.
What is the Customer Feedback Survey?
It is a simple, brief survey to share your feedback with us using your computer, tablet, or smartphone. In addition to rating your experience, we welcome your ideas on how we can do better.
What will we do with your feedback?
We are committed to listening to you and finding better ways of helping you.
We will use your feedback to identify common, recurring issues and come up with solutions to improve our service. It is important we hear from you, so that we can get valuable insight to enhance your experience and serve you better.
Please share this information with your family and friends – and post it on social media.
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Tags: General Information, online services
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Anthony J.
Seeing that Acting Commissioner Kilolo Kijakazi may join Office for Victims of Crime mandate to go to Congress today, to enact my Judiciary Audit, that won’t be finished until tomorrow, please help nominate and confirm me Public Trustee before I receive my stolen life savings back, hopefully in the next couple of days of snail mail, and no longer have a case for $250,000 FDIC insurance settlement for unclaimed funds. In the absence of any large replenishments CVF mandatory obligation limits must immediately equal 3 percent more than prior year disbursements, $4,922 million FY 22 pursuant to an emergency supplemental appropriation under the Anti-Deficiency Act 31USC§1515 and the passage of the Equality Act To prohibit discrimination on the basis of sex, gender identity, and sexual orientation (including hermit), and for other purposes. H.R. 5 in the Senate. http://www.title24uscode.org/jd22.pdf
Lydia B.
I want to set up my retirement account, but it will not let me. It will not let me do the survey either.
Ajay N.
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V.V.
Hi Lydia, thank you for using our blog. We are sorry that you are having difficulty accessing your my Social Security online account. We have established a dedicated my Social Security Hotline. To reach this hotline, call 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time). You can also contact your local Social Security office directly. Look for the general inquiry telephone number using our Social Security Office Locator link. We hope this helps!
Sh
Someone from Social Security called me regarding my recent application. It was a legitimate call, but how do you reallty know for sure?
V.V.
Hi Sh, thanks for checking in with us. Generally, we will only contact someone if they have requested a call or have ongoing business with us. To see if Social Security did make the call, you would need to call your local office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.
Colleen
The Social Security offices, no matter which one, places you on hold for at least 2 hours, then someone comes on takes some information and then places you on hold again for another hour and then hangs up on you, I have tried getting in touch with them for months and every time is the same story, the customer service in place is rude and unresponding and know nothing about someonethat may have a severe disability and putting them on hold like that is barbaric to them. I have a friend with a severe mental disability that cannot read or write and they have done the same thing to him and he cannot get any help, I have tried helping him set up a social security account and the system wont let him, and calling there is such a disgrace to be put on hold for hours and then hung up on, what a disgraceful organization.
Ranjit k.
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Nancy K.
I have tried 3 times this week and the website will not accept my password and will not allow to me to create a new account because I have an old account that can’t be accessed!!!
Bring back paper statements?
I would rate this site a failure.
V.V.
Hi Nancy, thanks for using our blog. We are sorry to hear about your experience. Check out our Blogs: When you Need Additional Help with your Account, Are you Having Difficulties Accessing your Personal My Social Security Account and How to Change Your Second Factor Authentication for Your Personal my Social Security Account. If you still need assistance, we have established a dedicated my Social Security Hotline to assist with your account issues. You may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8:00 a.m. – 7:00 p.m. At the voice prompt, say “helpdesk”; or contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal.
Ryan S.
Thank you for this great initiative to launched the new customer feedback survey. I totally agree with this because customer feedback survey is very important to know customer demand and problems and improving the service quality. I am a regular user of this website, I think this is a best organization for all kinds ofg social security matters. Actually, I am a final year student of English Literature, In this pandemic time, every student depends on online learning that’s why I followed this website https://dissertation-helpers.co.uk/dissertation-presentation/ to learn how to make otstanding dissertation presentation that can also improving my writing skills. My passion is want to be writer. Anyway, I much appreciate the author for sharing this post.
Matilda A.
About this person called Rebekah, with all my respect, I t seems she is out of touch with family values and was not near some of those principles as someone who were taught to respect life and its meaning other than money, material or secular thinking. She really is an unhappy person because she equipped life like some robotic way of one behaving. Sorry, she needs counseling and a change of attitude.
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Janus G.
Phone service was helpful and satisfied my need
V.V.
Thank you, Janus. Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page.