Our New Customer Feedback Survey Helps Us Serve You Better
Reading Time: 1 MinuteLast Updated: October 26, 2021
We recently launched our new Customer Feedback Survey. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page. Your feedback is anonymous, doesn’t collect your personal information, and you can use it to rate your experience online, on the phone, and in your local Social Security office.
What is the Customer Feedback Survey?
It is a simple, brief survey to share your feedback with us using your computer, tablet, or smartphone. In addition to rating your experience, we welcome your ideas on how we can do better.
What will we do with your feedback?
We are committed to listening to you and finding better ways of helping you.
We will use your feedback to identify common, recurring issues and come up with solutions to improve our service. It is important we hear from you, so that we can get valuable insight to enhance your experience and serve you better.
Please share this information with your family and friends – and post it on social media.
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Tags: General Information, online services
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shane w.
I am totally disabled and have been trying to get dissability for 4 years now and still have not gotten it. this is the worst system ever and I will never pay another dime into the government for social security because I refuse to work. well I can’t work because I’m disabled so I would like to know how in the world they could expect any money out of me.
Yashica J.
May God bless you all because you all need it. Iam going to pray that this process gets better. In the name of Jesus Amen.
Cheryl B.
Where can I find the Customer Feedback Survey?
A.C.
Hi, Cheryl. Thanks for your question. You can find the Customer Feedback page here. We hope this helps.
Marguerite M.
It’s almost impossible to get through by phone or online to the SS…I’ve wasted several days, hours trying to answer a text from a Mr Park regarding my request for a replacement SScard from the form I submitted….it will take a great deal of effort to get to the office and its such a simple question…
There need to be a better and easier way to communicate online..
A.C.
Hi, Marguerite. We are sorry to hear about your experience. We apologize for any problems you may have when you call us as we modernize our telephone system. We are working with our telephone system providers to fix these issues. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We hope this is resolved soon.
Derrick F.
I received a deposit of my normal monthly benefit on Friday, April 15th. My normal payment is the 3rd Wednesday of the month. I called the 800 number, on hold for 57 minutes then was told all agents are busy, sorry, then hung up on me. All I want to find out is why and what should I do.
A.C.
Hi, Derrick. We are sorry to hear about your experience. We apologize for any problems you may have when you call us as we modernize our telephone system. We are working with our telephone system providers to fix these issues. For your security, we do not have access to private information in this venue. You can also contact your local Social Security office for assistance. We hope this helps.
Melinda W.
I called your office at 1228 on 4/18/22 to ask two simple questions. The gentleman was rude, condescending, and interrupted every question I had!
A.C.
Hi, Melinda. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Robin S.
Disability back pay benefits
Sheila ..
I called the New Orleans ss office because I got a phone call to attend a social security benefits interview appointment but when I got the call I declined the call due to my caller ID screen saying ” scam likely” so I didn’t answer. I want to know why in the world would a big government sector administration not inform people that when they call your caller ID screen will say ” Scam likely” but to add more insult to injury the SS phone representative was very rude and made very sad and upset and depressed she told me ” so it wouldn’t make sense for me to help you to get another appointment interview because you are not gonna answer that call” or something close to it . When she said this I was so upset and learn she thought my disability was a joke . So I hurry up and told her that please just set my appointment now . Which she later informed me I had to wait almost two months this is so bad I wish I can get a face to face interview appointment . This is not professional . Please inform your applicants / callers on your call ” identity” prior to calling them so they will know who is calling them also the social security administration also warns people on scammers pretending to social security officers which makes it even more harder to answer the calls .
That last rep needs to be retrained in phone etiquette and manners on speaking to the sick and disabled etc…
A.C.
Hi, Sheila. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Holly S.
My 88 yr old husband needs a replacement card. Can’t do it online cause it’s so old. They won’t make an appointment for that. We get up at the crack of dawn to be first in line and my mobility challenged husband struggles to get thru parking lot thru building to office only to be told to go wait outside till called. It’s been over an hour and my poor husband is ready to collapse. No one cares. Why can’t they send it to our house? Why can’t we do it online? Fix your system!
A.C.
Hi, Holly. We are sorry to hear about you and your husband’s experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Evelyn
I just called the SSS Chula Vista, CA Office and waited almost 30 minutes before someone answer the phone. I just had a question regarding my Medicare deductions from my benefits and the way she talked to me is she sounds upset, we’re not even on the phone for less than 8 minutes. I told her why is she upset? I told her I don’t understand that is why I’m calling to get the explanation. I told her that I don’t like the way or tone of her voice to me and she just hang up on me. Is that how customer service is? I tried to call back but they never pick up the phone it was just cut off.
Timothy R.
I hear you. I’ve been calling for days and been on hold for so very long I get frustrated and just hang up. Worse than dealing with your local DMV for sure. It’s not Customer Service but, torture dealing with SS.
A.C.
Hi, Evelyn. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.