General, Online Services

Our New Customer Feedback Survey Helps Us Serve You Better

October 28, 2021 • By

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Last Updated: October 26, 2021

Young modern woman working from home, using laptop in quarantineWe recently launched our new Customer Feedback Survey. We encourage you to tell us how we’re doing by completing a brief survey on our Customer Feedback page. Your feedback is anonymous, doesn’t collect your personal information, and you can use it to rate your experience online, on the phone, and in your local Social Security office.

What is the Customer Feedback Survey?

It is a simple, brief survey to share your feedback with us using your computer, tablet, or smartphone. In addition to rating your experience, we welcome your ideas on how we can do better.

Customer Feedback Survey Demo

What will we do with your feedback?

We are committed to listening to you and finding better ways of helping you.

We will use your feedback to identify common, recurring issues and come up with solutions to improve our service. It is important we hear from you, so that we can get valuable insight to enhance your experience and serve you better.

Please share this information with your family and friends – and post it on social media.

Did you find this Information helpful?

Thanks for your feedback!

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  1. Iyessia G.

    I am glad social security is returning to work. I contacted SSA four times and held for an entire hour each time completely unacceptable. Also SSA stops checks at any time due to SSA errors. It takes years to upload a document in the system something that requires five minutes of your time. SSA overpays clients and it’s now your issue. You service millions of people please do better. Imagine if you were treated this way.

  2. Kathleen D.

    I recently had a problem acquiring a form I was required to fill out to continue receiving my disability. Jaqueline Hampton in the Ashland Office walked me thru filling out the form and mailed it to me for a signature. I have been trying for three months to get the correct form mailed to me with no result. Ms. Hampton realized how desperate I was to resolve this issue. She took the time and with kindness helped me not only to assure that I would receive the correct form but helped me fill it out quickly so all I have to do is sign it I was truly thankful for Ms. Hamptons help and understanding that is needed to do a job such as hers. SSA is truly lucky to have someone such as her. She deserves a promotion! Thank you for your help Ms. Hampton and the security I feel that my ssa check will not be cancelled due to no reply from this form..

    • Ann C.

      Hi, Kathleen. Thank you for your feedback! We’re pleased we can help. Our employees are committed to providing the public with the best service possible. We promise to pass your note along to our colleague.

  3. Shari R.

    I talked to michael leap today. He was very helpful with my questions. got everything taken care of. Michael was very calm and did a great job!!!!! we got it figured out what was needed. AWESOME!!!!

    • Ann C.

      Hi, Shari. Thank you for your feedback! We’re pleased we can help. Our employees are committed to providing the public with the best service possible. We promise to pass your note along to our colleague.

  4. Patty.C

    I have siblings with autism. My parents always tell me how frustrating and stressful it is when they have appointments for their disability benefits. Today they had an appointment and unfortunately did not end well. They both speak Spanish so they requested a translator. For me is hard to translate because of the unfamiliar terms and would prefer and expect someone who is professional and has the experience to help. They said that the translator sounded very annoyed and frustrated every time they asked questions. The translator would scoff and use an unprofessioanl tone of voice. They told me they felt intimidated and critized. They never look forward to these appointments because of the constant bad experience they recieve.
    Please, hire translators that are patient in their job and better assist with the right attitude. I understand it can be stressful sometimes but that should never justify rude behavior. I believe this treatment is unfair and gives a bad name to SS administration. Is unfortunate that many like my parents have to deal with this unfair treatment.

    • Ann C.

      Hi, Patty. We are sorry to hear about your parents’ experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  5. Franz R.

    Most likely a waste of time leaving a comment, just like trying to reach somebody on the phone. Tried to call the Dallas office now over 15 times and after being on hold from 20 to over 50 minutes each time, a nice voice thanks me for calling and hangs up….
    I contributed well over $600,000 to SSA during my employment and it is just not right to be now treated like this.

    • Dymisha W.

      Yesterday I called the Sikeston, MO office to ask a yes or no simple question. The lady that answered was so so rude, asked me irrelevant questions and kept me on the phone for over 20 minutes with her rudeness! This should Not be tolerated! Unacceptable behavior on her part!

      • Ann C.

        Hi, Dymisha. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

        • Jon

          No worries, the SSA’s obvious goal in dealing with the disabled is to abuse, bully, and subject us to ridiculous nonsense, runaround, manipulation, and incompetence until the best option for us looks like jumping off a goddamn bridge so you can succeed in NEVER paying lawfully entitled claims. I literally have NEVER been able to successfully login to their seemingly nonfunctional website and there appears to be no place to obtain assistance with this! I turned over the original CERTIFIED divorce papers for a survivor benefit claim (which claim I was denied because after 10 years of being increasingly disabled and on disability, the scam is deny deny deny payment of the dead spouses survivor benefit since I apparently became miraculously cured upon spouses death according to their corrupt judges who re-evaluated my case by cherry picking some records and blatantly refusing to review others because they are deceitful human scum) and then they just kept the divorce papers to this day, making ridiculous excuse after ridiculous excuse for why after 1 month, then 6 months, 8 months, and now 9 months I have still not received them back nor any logical reason for the delay. Also, in clicking on your feedback button above I was taken to a page that said THANK YOU FOR YOUR FEEDBACK (which I had yet to provide as no form ever loaded). You guys are UNBELIEVABLE expecting physically and mentally sick people to navigate your intentially abusive games while you all live FAT off the government teet never appreciating the hypocritical irony! Choke on my feedback.

  6. RALPH M.


    • Ann C.

      Hi, Ralph. We are sorry to hear about your experience. We are currently having problems with our phone lines. You may experience service issues, including poor call quality, dropped calls, and long wait times. We sincerely apologize for any inconvenience and we appreciate your patience. We encourage you to continue to work with your local office. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We hope this is resolved soon. 

  7. Walter D.

    Worked today with a rep at the NE regional office. She was fine. I have problems with your service, generally. Takes too long to get through at the local office. Phone quality was terrible, and I’d be screwed if I were hard of hearing. You present many web page options in the message that comes up before you forward the call to a rep. So, you imagine that folks will understand what this means, though lots of people have low computer literacy. It’s also clear that the Department does not give staff resources to work with folks who are older and disabled, yet this is a group that needs specific things: great sound quality, large font, plain language, definitions of terms are a few of these things. When I was a state benefits supervisor, I experienced first hand what it means to interact with a local office, when I could get through. And I often could not. SS Dept. managers, your staff serve the public. Advocate to change things so that voters and your staff get what they need. Thank you.

    • Ann C.

      Hi, Walter. Thanks for visiting our blog. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  8. john

    Moving further towards its lodge which is the core of any kayaks. Above all else, you will get a familiar seat that includes a folding chair plan. It is planned in a meshy back, so you can involve this seating for the entire day and longer meetings with next to no issue or strain on your back. Besides, this seat likewise includes a stature change.

  9. Dana D.

    Have interacted with at least four different agents and Customer service representatives since filing my initial claim in February. Can’t say enough positive & complimentary things about my experiences and how cordial, patient, informative, helpful and professional each representative was in helping me navigate the complex claims process. Mindful of the HUGE and enormous beneficiary base they serve. I’m quite sure they make FDR PROUD!
    Now if only they could lend some of their fine staff to straighten out the PENTAGON 😉

    • Ann C.

      Hi, Dana. Thanks for your feedback! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

  10. John M.

    I just want to sign into “online services” and change how much you take out in Federal Taxes, sadly I cant find how to do it. Call local office is a joke, line answers and then drops.. What a sad way to run a government

    • Ann C.

      Hi, John. In order to have taxes withheld or to change your withholding amount from your Social Security benefit, you must start by printing, completing and submitting an IRS Voluntary Withholding Request Form (Form W-4V). On this form, you can choose to have 7, 10, 12, or 22 percent of your monthly benefit withheld. The Form W-4V (to withhold federal taxes from your Social Security benefits) can be returned to your local Social Security office by mail. See our Benefits Planner: Withholding Income Tax From Your Social Security Benefits web page for more information. We hope this helps.

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