General, Online Services

my Social Security: What to Know about Signing Up or Signing In

January 20, 2022 • By

Reading Time: 2 Minutes

Last Updated: January 25, 2022

older couple reviewing information a laptop computerWe want to help you get the services you need as quickly and safely as possible. Your personal my Social Security account is your gateway to doing business with us online.

Whether you receive benefits now or in the future, you will want to create your personal my Social Security account or use the one you may already have. More than 64 million people already have an account!

Did you know you can use your personal my Social Security account to request a replacement Social Security card (in most states), check the status of an application, verify your earnings, estimate future benefits, or manage the benefits you already receive? Watch our brief video about the benefits of having an account.

We are committed to protecting your information and benefits and take this responsibility seriously. That’s why we ask for personal information to verify your identity in order to create a personal my Social Security account. We work with external partners to securely verify your identity. We do this to protect your data while making our online services easy for you to use.

Ready to sign up? You can now create your new my Social Security account through either of these two credential partners: Login.gov or ID.me.

  • Login.gov is the public’s one account for simple, secure, and private access to participating U.S. government agencies.
  • ID.me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.

A credential includes your username, password, and two-step verification factors. A trusted credential partner helps us securely verify your identity online.

Here is a brief list of some things you need to know when creating or accessing your personal my Social Security account.

I have never accessed my Social Security, and I do not have a Login.gov or ID.me credential:

Visit the my Social Security webpage to get started. You will have the option to create an account with your preferred credential partner, Login.gov or ID.me. Keep in mind:

  • You must be 18 years of age or older and have a Social Security number.
  • You will be redirected to the partner’s website when you select “Sign in with Login.gov” or “Sign in with ID.me.”
  • You must provide a valid email address and some additional information.
  • Once you create the credential, you’ll return to the my Social Security webpage for next steps.

I have never accessed my Social Security, but I already have a Login.gov or ID.me credential:

You can sign in with your credential on the my Social Security webpage and follow the prompts.

I have accessed my Social Security with a Social Security username and password that I created before September 18, 2021:

You should still sign in using your Social Security username and password. This is the first option on the Sign In screen.

I have accessed my Social Security using my existing Login.gov or ID.me credential:

You can sign in to my Social Security using that Login.gov or ID.me credential.

Please encourage your friends and family to create their personal my Social Security account today!


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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications

Comments

  1. Weatherby

    I cannot get anyone to answer in the Birmingham, Alabama office to find out why my claim is still in step 2 after 2.5 months. I have tried 4 numbers for HOURS and after ringing and ringing, there is a busy signal and it hangs up. My birth month is next month, and I need this completed for SS and Medicare. I’m sure they do not have enough people working, but something needs to ne done. I feel that if you applied via the internet, as we are encouraged to do, we are being penalized for doing so.

    • Ann C.

      Hi, Weatherby. We are sorry to hear about your experience. We are currently having problems with our phone lines. You may experience service issues, including poor call quality, dropped calls, and long wait times. We sincerely apologize for any inconvenience and we appreciate your patience. We encourage you to continue to work with your local office.  Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We hope this is resolved soon. 

       

  2. Hardeep

    Dear Sir/ma’am

    Social Security is quiet important, We can say it became norms in today era. All in all you have shared great information. Thanks

    Kind regards
    hardeep (Canada)

  3. Nancy S.

    I had been successfully utilizing my account but now the log on page just keeps looping me back to the log on page after inputting the security code. I can’t get past the log on page. Happening for over 10 days now. Isn’t there an electronic help page? I have waited on hold for 65 min in the past

    • Ann C.

      Hi, Nancy. We are sorry to hear that.  If you created a personal my Social Security account before September 18, 2021 and you are still are unable to access your account, please our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time).

      The Login.gov contact center will assist users through the Login.gov proofing flow only i.e. to help create, sign in and manage the customer’s login.gov account. This is done only through their online web support page (https://login.gov/contact/) where customers can submit their questions/concerns. Though customers can submit their questions at any time, login.gov’s customer support operating hours are Monday – Friday, 8:00 a.m. – 8:00 p.m. (Eastern Time) and it could take up to two business days for their customer support agents to respond to  inquiries.

      For ID.me registration and/or authentication process, the users should contact ID.me through their customer support page on https://help.id.me/hc/en-us/categories/360005564453-Verifying-for-the-Social-Security-Administration. The page also allows users to submit their requests for any inquiries https://help.id.me/hc/en-us/requests/new.

      We hope this helps. 

  4. Colleen P.

    How do I get a replacement card for my minor child online? Do I register for an account for her? Can I do it under my registered account? TYIA

    • Ann C.

      Hi, Collen. Thank you for your questions. Your daughter can create a personal my Social Security account at age age 18 or older. Keep in mind you can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. Check out our Frequently Asked Questions for information on how to replace a Social Security card for a child. We hope this helps. 

  5. Danni B.

    Hi I made a SS online account and now I don’t have access nor do I remember what it is. I can’t get anyone from the social security office to answer or call me back to tell me how I fix this. I am in need of several things on the online pages but need help desperately what do I do??

    • Ann C.

      Hi, Danni. We are sorry you have had difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” Please be aware we are currently having problems with our phone lines. You may experience service issues, including poor call quality, dropped calls, and long wait times. We sincerely apologize for any inconvenience and we appreciate your patience. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We hope this helps. 

       

  6. Barbara

    my 1099 did not arrive. I do not want to get it online. Can I get it directly from a local SSA Office in Delray Beach or Boynton Beach Florida? If so, do I have to make an appointment first? If yes, how do I do that?

    • Ann C.

      Hi, Barbara. Thanks for visiting our blog. For additional information on how to request a replacement SSA-1099/1042S for Tax Year 2021, check out our Frequently Asked Questions. You also may be able to request a replacement SSA-1099 by using our automated telephone service at 1-800-772-1213. Our automated services are available 24 hours a day. At the prompt, indicate that you’re requesting a replacement SSA-1099. We hope this helps.

  7. Zoila K.

    I tried to login with my username and password created before september, 2021. It kicks me out.
    I created a login.gov account. It kicks me out.
    The whole weekend wasted.
    I’m a frequent internet user.

    • Ann C.

      Hi, Zoila. We are sorry to hear about your experience. If you created a personal my Social Security account before September 18, 2021 and you are still are unable to access your account, please our dedicated my Social Security Hotline at 1-800-772-1213, and say “helpdesk” at the voice prompt. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. (Eastern Time).

      The Login.gov contact center will assist users through the Login.gov proofing flow only i.e. to help create, sign in and manage the customer’s login.gov account. This is done only through their online web support page (https://login.gov/contact/) where customers can submit their questions/concerns. Though customers can submit their questions at any time, login.gov’s customer support operating hours are Monday – Friday, 8:00 a.m. – 8:00 p.m. (Eastern Time) and it could take up to two business days for their customer support agents to respond to  inquiries.

      For ID.me registration and/or authentication process, the users should contact ID.me through their customer support page on https://help.id.me/hc/en-us/categories/360005564453-Verifying-for-the-Social-Security-Administration. The page also allows users to submit their requests for any inquiries https://help.id.me/hc/en-us/requests/new.

      We hope this helps. 

  8. Mito

    This article is very informative and it is also true that ,every people are not aware of social security.Hope this article will help them. https://knivereviews.com/

  9. Brian K.

    Pleasehelp. I can not get my appeal for benefits reviewed. I retired in May 2021 and started receiving benefits in July 2021. But in early Dec. I got a leter saying that I made too much money although all of it was made before I retired and started receiving benefits. I submitted the appeal electronically on Dec. 21,2021 with a copy of my last pay stub from June 2021. The Chestererfireld Va office say they have received the appeal but havent processed it yet. It has been 3 months and I need my SS money to survive. Please help me. Thank you.

    • Ann C.

      Hi, Brian. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. You can ask to speak to a manager on your next call. We hope this helps.

  10. Mary F.

    When are you going to answer me?

Comments are closed.