General

Martin J. O’Malley Sworn in as Commissioner of Social Security Administration

December 20, 2023 • By

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Last Updated: December 20, 2023

Social Security Administration LogoMartin J. O’Malley was sworn in today by Senator Ben Cardin as Commissioner of Social Security to a term that expires on January 19, 2025.

Commissioner O’Malley expressed his gratitude for being chosen to lead the Social Security Administration. “I am honored for the opportunity of a lifetime to lead Social Security’s outstanding public servants forward, together, in such an important mission to help the agency to deliver critical services to the American people,” said Commissioner O’Malley. “Social Security is the most far-reaching and important act of social and economic justice that the people of the United States have ever enacted. For tens of millions of Americans across our country, Social Security is the difference between living with dignity or living in poverty.”

A lifelong public servant, Commissioner O’Malley brings a vast amount of experience to the position. He served as Governor of Maryland from 2007 to 2015, following two terms as Mayor of the City of Baltimore. Prior to being elected Mayor, he served as a member of the Baltimore City Council from 1991 to 1999 and Assistant States Attorney for the City of Baltimore before that.

Commissioner O’Malley is a pioneer in using performance-management and customer service technologies in government and has written extensively about how to govern for better results in the Information Age by measuring the outputs of government on a real-time basis.

As Commissioner, Mr. O’Malley will be responsible for administering the Social Security retirement, disability, and survivors insurance programs that pay over 1.4 trillion dollars annually in benefits to more than 66 million beneficiaries, as well as the Supplemental Security Income program that provides cash assistance to approximately 7.5 million people with limited income and resources. The agency has a workforce of about 61,000 employees and 1,500 facilities across the country and around the world.

Since 2016, Commissioner O’Malley has lectured on public administration at numerous universities and institutions, including the University of Maryland, Harvard University, Georgetown University, and Boston College School of Law.

Commissioner O’Malley graduated from Catholic University in Washington, D.C., in 1985, and earned his law degree from the University of Maryland School of Law in 1988.  He and his wife of over 30 years, Judge Katie Curran O’Malley, have four children, Grace, Tara, William, and Jack.

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  1. Eddie D.

    I have been fighting for social security for over 7 years and I have been approved in October and have been trying to get my payment I have not received anything from them I called and keep getting the run around just need help with getting my benefits started back please help me if you can thank. I am Jennings Louisiana

    Reply
    • Sue

      We’re sorry to hear about your situation, Eddie. For your security, we do not have access to private information in this venue. We have forwarded your comments to our colleagues in Louisiana. We encourage you to contact your local Social Security office or call us at 1-800-772-1213, 8:00 a.m. to 7:00 p.m. We hope this is resolved soon.

      Reply
  2. Eddie D.

    I have been fighting for social security for over 7 years and I have been approved in October and have been trying to get my payment I have not received anything from them I called and keep getting the run around just need help with getting my benefits started back please help me if you can thank

    Reply
  3. Joann M.

    Mr Commissioner, O’Malley,
    I am writing with a complaint about the Schenectady County Social Security office. My wife received a letter from this office, with paperwork belonging to another person, entirely! Not only does this letter state another person’s name, it also has HER social security number on it!! It’s very apparent that someone in this office made a very serious mistake in sending us this information.
    We have been fighting for a reenstatement of our SSI benefits, as this was our only income. What I would like to know is, how will YOU rectify this situation? We got married, and my wife and I lose our benefits? This is craziness!! How do we survive? Is it because I married a WOMAN, instead of a man? Then, we have total access to another person’s life because our GOVERNMENT made a mistake? We have already contacted an attorney over this matter, and plan to take legal action against the Social Security Administration. We are quite upset over the FACT that now my wife’s social security number has been compromised, BY A HUGE MISTAKE MADE BY OUR GOVERNMENT??!!! Unacceptable!! Your administration will be hearing from our legal counsel!!

    Reply
    • Sue

      We’re sorry to hear about your experience, Joann. For your security, we do not have access to private information in this venue. We have forwarded your comments to our colleagues in the New York Region, but we encourage you to continue to work with your local Social Security office. Supplemental Security Income (SSI) is a needs-based program for people with disabilities who have limited income and resources. Your marriage may affect your benefits because we must consider your spouse’s income and resources. For more information, check out our blog.

      Reply
  4. Patricia C.

    I just want to file a complaint regarding Social Security, I received a letter from them back in August 28, 2023 regarding me turning 65, I told Mr. Hall that was who I was told this morning who call me regarding me turning 65, that I was not ready to retire and he said that I could get Medicare part A which is free and I would be receiving my card around October well it went and came I never received a card as of yet. I have made several calls to the Glen burnie office, I’m not sure what they are doing there I have spoke to 4 or5 different customer service reps and no one seems to know what they are doing., I still do not have my Medicare part A card and was told so many different things and each time I received nothing or I hear “its being process then or then I because I still didn’t received anything after another month and a half went by. I call back I was told that they don’t see nothing or a conversation that I even spoke to anyone now I just got off the phone with a young lady she is to have a supervisor and a the gentleman that originally called me on August the 28,2023. I just want to say I see why so many people talk about Social Security. Is like no one knows what they are doing. I have been waiting 7 months to received my part A card and no one seems to know what happen and or how it got so messed up. At one time the saw it being processed now they don’t even see what happen to the application. That is bad business. I believe that Social Security needs to shut down for a couple of days so everyone can have the proper training an be on the same page when handling people information. due to these Customer Service rep just do what they think they suppose to do and it’s not right at all. It seems to me they are doing more social talking than doing there jobs and this how things get so mess up. I should not have to keep calling and asking about my card speaking to multiple people giving them my personal information . I call this morning to Speake with a manager I was told they all was in a meeting, I felt like if I left my name and number it wouldn’t have got lost or not even given to the correct person or would not been given to anyone in this matter, due not paying attention or just plain forgot, Our Social Security is going to the dogs. This is extremely unprofessional work. In the Social Security office in Glen Burnie Hospital Drive .

    Reply
    • Sue

      We’re sorry to hear about your experience, Patricia. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security office. Also, we have forwarded your comments to our colleagues in Maryland. We hope this is resolved soon. In the future, you can print or request an official copy of your Medicare card using your Medicare account. For more information, visit Medicare.gov.

      Reply
  5. Darryl S.

    Mr. O’Malley,

    My son, diagnosed with DS Trisomy-21 which is a genetic and PERMANENT disability turned 18 in December of 2022. As parental guardians we immediately applied for SSI on his behalf. We were initially approved for the full amount available, then, after a follow-up interview with the SSI person at our local office in Apache Junction, AZ, she stated we had been overpaid based on my answers to the interview questions. I protested in writing to that office explaining that none of the questions were explained and, I believe, were answered incorrectly because of that fact. My son has no support except for the disability he is receiving from SSA (he is still in high school) but apparently I gave an answer to make them think otherwise. Although, I visited the office many times as well as leaving messages for the only person processing SSI applications, I never got a response. Finally, I appealed the decision, using the forms on your website, last summer. I have never received a response from their office nor have I been given the opportunity to meet before a panel as requested on the Appeals form. Yesterday I received a packet stating I need to provide information about whether my son still has his disability. As mentioned previously his disability is PERMANENT and well documented in multiple medical journals. My questions:

    1) Why were my son’s benefits, which your office states must be his sole means of support, reduced without explanation about the process or specific reasons other than, “he is receiving support from other sources”?
    2) Why does the SSI person never respond to repeated inquiries (my visits to the office were documented in your computer system) to explain the process and the actual response that led to the conclusion he was receiving additional support?
    3) Why was I never given my opportunity, after many months of waiting for a response, to appeal the decision with a panel and clarify the application questions?
    4) Why is my son forced to live well below the poverty level because NO ONE in your offices are interested in addressing these issues?
    5) Finally, why should I ever be required to go through the annual bureacracy of filling out paperwork, regarding my son’s PERMANENT DISABILITY?

    I hope I will get some response, with contact information, from an actual person who can do the job that personnel in Apache Junction, AZ office either refuse to complete or cannot complete so my son can actually receive the benefits he badly needs.

    Reply
    • Sam P.

      Wow! Very well written. Good spelling, grammar etcetera. If you are having this much trouble, I should just give in to my local SSA’s request to drive 140 miles round trip, just to show them my I.D. in person, even though their own securtiy partners ID.Me has already verified my identity.

      I’m only asking for Retirement benefits now that I am age 70. I told the claims specialist in Albuquerque I thought it was an unreasonable that they ask me to drive so far, in my 20 year old car, with my 70-year old tired body.

      But, reading the all the worse-cases than mine I think I’ll just shut up and bend over!

      Reply
    • Sue

      We’re sorry to hear about your son’s situation, Darryl. For security reasons, we do not have access to private information in this venue. If you are your son’s representative payee, we encourage you to continue to work with your local Social Security office. You can ask to speak with a supervisor during your next call or visit. You can mail correspondence to Commissioner Martin J. O’Malley at the address shown here.

      Because Supplemental Security Income (SSI) is a needs-based program, your son’s monthly SSI payment is based on his income, resources, and living arrangements. To learn how his living arrangements affect his SSI, check out Understanding SSI. We’re required by law to review the cases of people receiving disability benefits to make sure they’re still disabled. The frequency of your son’s Continuing Disability Review (CDR) depends on the nature and severity of his medical condition, and whether it’s expected to improve. How frequently his case is reviewed is determined by the Disability Determination Services (DDS) in his state. For more information about disability reviews, read our blog, How Social Security Decides if You Still Have a Qualifying Disability.

      We hope this is resolved soon.

      Reply
  6. Patricia F.

    I’ve been trying to contact ssa office since yesterday. I was on hold for 2:12:03. I’ve been on hold today for 51:41 minutes. This is RIDICULOUS. If social security need workers, I’m that person

    Reply
    • Sue

      We apologize for your experience, Patricia. Please try again to contact your local Social Security office or call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. The most convenient way to do business with us is to visit our website to get information and use our online services. You can submit feedback by visiting our How can we help? webpage. From there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a compliment, complaint, or suggestion. We hope this helps.

      Reply
      • S. P.

        Wow! At least you responded, even though it seems like a ‘canned’ stock response. I at least learned from your response that there was an email link. I do wonder how helpful it is though, judging by all the scary comment on this site.

        Reply
  7. Anonymous J.

    I was just hacked from my social security number at my bank and was talking to a person from the fraud department supposedly at my bank and he had me take all of my money out of bank and put in different secure places and give to a guy that was to be from FDIC and also dealing with someone in your office. Now that person number is not available so he was the hacker and has all my money and now I am homeless cause of this. Your people need to be sure they are dealing with the correct people. You cannot trust anyone. I worked hard for all of that money.

    Reply
    • Sue

      We’re sorry to hear of your situation. If you need help with a Social Security-related issue, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. Or you can contact your local Social Security office. For information about how to report a scam and what you can do if you were scammed, visit ssa.gov/scam. We hope this helps.

      Reply
      • S.P.

        Wow! Last comment I promise.

        Is ‘Sue’ your first name, or is it a transitive verb recommeding people take legal action to resolve their problems?

        My sympathies, SSA must be a very difficult job.

        Reply
  8. beneficiary B.

    Dear Martin J. O’ Mally
    Let this me my Notice to social security, social Insurance created by the central bankers, http://www.gemworld.com/edmandellhouse.htm social security does not have my consent to use my date of birth with THE LEGAL NAME derived from the birth certificate APPEARING ON THE SOCIAL SECURITY CARD, the proper date is 07/27 any further use of my date of birth 07/17 is a lie and an error created by whom ever decided to create a social security account using the wrong date of birth, the legal name was not created the day any American was born, correct this record immediately, and be ready as more and more of the American people learn about this correction.

    *Choosing the Proper Date*:
    – When using a legal organization name from a birth certificate, consider the following:
    – *Registration Date*: This is the date when the birth certificate was officially registered with the state.
    – *Birth Date*: This is the actual day the man was born.
    – Legally, the *registration date* holds more weight, as it reflects the state’s recognition of the birth.
    6. *Practical Considerations*:
    – For most legal purposes, such as obtaining a social security number, applying for a passport, or enrolling in schools, the *registration date* (officially recorded on the birth certificate) is the relevant one.

    consider the following facts, and be ready to begin actually helping the American people or be ready to see this social insurance exposed as the liars club using the incorrect date of birth of millions of innocent.

    Americans just trying to do the right thing, knowledge of error is growing online and it does seem that social security is an accomplice in creating a purposeful lie if this is allowed to continue, and i do not give 2 hoots about the information being posted here, make the correction to the record.

    The American people never asked to be a part of this scheme of social insurance, it is like getting bread crumbs from what should be our own bakery.

    please act accordingly, this correction will be demanded by more and more Americans who do NOT want to be a part of using a LEGAL NAME by lying using the wrong date of birth.

    Reply
    • Dawn R.

      My son’s survivor death benefits were canceled in December of 2023. He did not receive January 2024 or February 2024 payments. He is only a Junior in High School & will not graduate until 2025. I am unable to work at this time. He has no money to put gas in his car. He has not been able to make it to school and now he has to go to summer school!! The Fort Dodge Office said they didn’t recieve the documents from the High School. Please please please help us. The female operator or spiteful rude and obnoxious. The Fort Dodge Office has lost records of ours before. This is causing extreme hardship. The records were emailed in December and his benefits should not have been stopped.

      Reply
      • Dawn R.

        The female Supervisor is kind and understanding. She is a shining example of how your office should be represented!!

        Thank you

        Reply
      • Sue

        We’re sorry to hear about your son’s situation, Dawn. For your security, we do not have access to private information in this venue. We have forwarded your comments to our colleagues in the Kansas City region. We hope this is resolved soon.

        Reply
    • Sue

      Hi, Kenneth. Thanks for reading our blog. If you need to correct your date of birth on your Social Security record, you’ll need to complete a Form SS-5, Application for a Social Security Card. You can start the application process
      online. We’ll need to see your ID and an original or certified copy of your birth certificate with the correct date of birth. You can take or mail the required documents to your local Social Security office. We hope this helps.

      Reply
    • Thommas K.

      At 75 I was just notified TODAY that I was overpaid in 2011 & 2012 thru Social Sec by $10,000. No notification other than today has ever been rec’d. Suspending my only income until Aug 2024 or a re-payment plan are my only options. Either way, devastating. Why was it not addressed 13 years ago?

      Reply
  9. Natasha p.

    I’m sorry but nothing has been done for me and my son we are know facing eviction due to a mistake the social security office made see someone was using my name as there payee. I had no idea so when I applied for my son to get social security disability they were sending the checks in the mail fine. I had to request his back pay a week early, and take my son’s bank account information as well the same day. I had took my son’s bank account information and I don’t know how his September payment was sent to a direct express account that someone else had. I was sent a letter that she was going to fix it and the payment still went through when they had more than enough time to fix it. The first time I went I seen the supervisor and when I sat down I asked how she was. She told me she did not have time for introductions what did I want. Then told me the letter I they sent was not right. And I told her the landlord is giving me a week to get thing straight. She told me that it sounds like a personal problem to her. I was sent away crying they would not let me speak to the women who had made the error and told me to contact direct express. I contact direct express and they denied my claim and they keep going back and forth blaming each other. The supervisor told other employees about me because I went everyday for a month in a half trying to figure out how to get his September payment back no one from the office would help me, when I called to the office I accidentally said the wrong month the gentlemen did not let me correct my self he was trying to confuse me telling me the payment was already payed I replied yes it was but to a card I had no access to. Then he began to tell me I was a liar I have police reports. When I found out all this was going on but know my son and I have to move because we couldn’t pay our September payment even when I made them aware my son is a young child with disability. They said it sounds like a personal problem and now we will be sleeping in our car due to the lady taking it upon herself to put that payment on a direct express card when I took her my sons bank account information. And told her I had no access to that direct express card so I lost all hope for the social security office doing what’s right and helping out the people who need it so at the ending of the month my son and I will be sleeping in my car till we get a deposit and first and last months rent pluse application fees together. I can’t blame the landlord she been waiting since September for septembers rent. I lost all hope. Especially because I’ve talked to several workers and they don’t want to go against each other. So hopefully this doesn’t happen to anyone else because I cry everyday wondering how I’m going to keep my son warm in a few days. It’s sad when you can’t answer your son why he had to leave his bedroom that’s his safe haven. And change is hard on him because he’s autistic

    Reply
    • Laura S.

      The immigrants are being treated as if they were in the MILITARY. I served my country and and deserve ALOT MORE. I could right a book about this.

      Reply
    • Sue

      We’re sorry to hear about your experience, Natasha. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security office. You can ask to speak with a supervisor on your next call or visit. Or you can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. You can also submit feedback by visiting our How can we help? webpage. From there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a compliment, complaint, or suggestion. We hope this is resolved soon.

      Reply
  10. Robin B.

    At 75 I was just notified TODAY that I was overpaid in 2011 & 2012 thru Social Sec by $10,000. No notification other than today has ever been rec’d. Suspending my only income until Aug 2024 or a re-payment plan are my only options. Either way, devastating. Why was it not addressed 13 years ago?

    Reply
    • Dawn R.

      I am so sorry to hear this!! It seems the system is flawed. Every time I talk to anyone they generally tell me they are short-staffed and things are going to take some time but that is very sad. We have also been getting the run around.

      Reply
    • Sue

      We’re sorry to hear about your situation, Robin. For your security, we don’t have access to private information in this venue. You’ll find information about appeal and waiver options at our Frequently Asked Questions. We encourage you to work with your local Social Security office. To learn more about overpayments and our process, check out our blog. We hope this is resolved soon.

       

      Reply

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