Is that Phone Call From Us?
Reading Time: 2 MinutesLast Updated: August 19, 2021
It’s the morning of a busy day at home and you get a call from an unknown number. You answer only to find yourself on the receiving end of a threatening message saying your Social Security benefits will stop immediately unless you provide your personal information. It happens every day to thousands of Americans. And it’s not Social Security calling.
Scammers have many ways to lure their victims into providing information and then stealing their identities. Sometimes they call under a guise of helping you complete a disability application.
Protecting your information is an important part of Social Security’s mission to secure today and tomorrow. SSA employees occasionally contact citizens by telephone for customer-service purposes. In only a few special situations, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone. If you do receive a call from one of our representatives, they will provide you with a telephone number and extension.
The Acting Inspector General for Social Security, Gail Stallworth Stone, urges everyone to stay vigilant of impersonation schemes and to not be afraid to hang up.
You must always remember that you’re in control. Also remember that Social Security will never do any of the following:
- Call you to demand an immediate payment.
- Demand that you pay a debt without the ability to appeal the amount you owe.
- Require a specific means of payment, such as requiring you to pay with a prepaid debit card.
- Ask you for your personal information or credit or debit card numbers over the phone.
- Threaten you with arrest or deportation.
If you receive one of these scam calls or emails, do not provide them with any information. You should:
- Hang up immediately.
- For Social Security impersonations, contact Social Security’s Office of Inspector General at https://oig.ssa.gov/report.
If you receive a notice from Social Security, please use the telephone numbers provided in the notice sent to you. You can also call 1-800-772-1213 or visit ssa.gov for how to contact Social Security. Remember that scammers try to stay a step ahead of the curve. You can do the same by protecting your information.
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Sharon C.
I tried to file a report on OIG and it did not take the report at all on July 16, 2019. I am receiving many phone calls from various phone numbers telling me my SS# is suspended and to call the number that called me for more information. I suspect these are SS scam phone calls.. Was unable to file a report at OIG to report the calls.
L.A.
Hi Sharon. Thanks for checking in with us. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams, here. If you suspect someone is using your Social Security number, you should go to http://www.idtheft.gov and report the theft to the Federal Trade Commission or call 1-877-IDTHEFT (1-877-438-4338). In addition, you can order free credit reports annually from the three major credit bureaus (Equifax, Experian and Trans Union). To order your credit report go to http://www.annualcreditreport.com or call 1-877-322-8228. For more information, check out our publication, Identity Theft And Your Social Security Number. We hope this helps.
Kayla D.
I have received a call from someone that says they are the SSA office they say I have fraudulent activity on my social security card. I know there are several scams going on now how do I find out if this is true
L.A.
Thanks for checking in with us, Kayla. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams, here. If you suspect someone is using your Social Security number, you should go to http://www.idtheft.gov and report the theft to the Federal Trade Commission or call 1-877-IDTHEFT (1-877-438-4338). In addition, you can order free credit reports annually from the three major credit bureaus (Equifax, Experian and Trans Union). To order your credit report go to http://www.annualcreditreport.com or call 1-877-322-8228. For more information, check out our publication, Identity Theft And Your Social Security Number. We hope this helps.
Michael
I was called by someone saying they were from ssa and that my numbers was being used fraudulently so where in sw Texas
The number was from 1-914-601-6400.
They asked for the last 4 digits only and then I hung up.
Was this a fraudulent call?
A.C.
Hi, Michael. Thanks for checking in with us. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams, here. We hope this helps.
Patricia A.
I recieved a call saying my ss # is suspended because of illeagal acctivity. How do i know if it is true?
A.C.
Hi, Patricia. Thanks for checking in with us. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams, here. Thanks, again.
Octavia B.
I received a message from this number 1-315-583-0061 saying they are the social security administration and you have a warrant for my arrest. I called the number back and they said this is the SSA, I told them I was going to call another number that I have for the SSA and I am contacting you. They sound real I have no money so I am not giving anybody my information, I am touching base with you. Is there anything going concerning me with the SSA?
A.C.
Hi, Octavia. Thanks for checking in with us. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams, here. We hope this helps.
joe n.
we got a call saying it the S.S.A, that they will stop all S.S.A payment imidiate here is the phone # that called yesterday at 2:50/p/m. on 7/15/19 the # was 866-520-4469 it did not show any names can you look into it we get our payment tomorrow thank you joe and norma ponzo
A.C.
Hi, Joe and Norma. Thanks for checking in with us. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams, here. We hope this helps.
Paul P.
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Victoria H.
I was contacted and threatened by social security today my city office is closed today and I know that social security doesn’t call and make demands. If anything you would get paper notice in USA mail. I would like to report this.
L.A.
Hi Victoria. Thank you for letting us know about these calls. We do not usually make random calls. If you or anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams here. We hope this helps.
Mary W.
I keep getting calls from a scammer…
1800-648-4012
they use a different phone number, all are robo calls
No need to return this email
Barbara M.
Received a fraudulent call from 213-246-3024.
L.A.
Thank you for letting us know about these calls, Barbara. We do not usually make random calls. If you or anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams here. We hope this helps.