Is that Phone Call From Us?
Reading Time: 2 MinutesLast Updated: August 19, 2021
It’s the morning of a busy day at home and you get a call from an unknown number. You answer only to find yourself on the receiving end of a threatening message saying your Social Security benefits will stop immediately unless you provide your personal information. It happens every day to thousands of Americans. And it’s not Social Security calling.
Scammers have many ways to lure their victims into providing information and then stealing their identities. Sometimes they call under a guise of helping you complete a disability application.
Protecting your information is an important part of Social Security’s mission to secure today and tomorrow. SSA employees occasionally contact citizens by telephone for customer-service purposes. In only a few special situations, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone. If you do receive a call from one of our representatives, they will provide you with a telephone number and extension.
The Acting Inspector General for Social Security, Gail Stallworth Stone, urges everyone to stay vigilant of impersonation schemes and to not be afraid to hang up.
You must always remember that you’re in control. Also remember that Social Security will never do any of the following:
- Call you to demand an immediate payment.
- Demand that you pay a debt without the ability to appeal the amount you owe.
- Require a specific means of payment, such as requiring you to pay with a prepaid debit card.
- Ask you for your personal information or credit or debit card numbers over the phone.
- Threaten you with arrest or deportation.
If you receive one of these scam calls or emails, do not provide them with any information. You should:
- Hang up immediately.
- For Social Security impersonations, contact Social Security’s Office of Inspector General at https://oig.ssa.gov/report.
If you receive a notice from Social Security, please use the telephone numbers provided in the notice sent to you. You can also call 1-800-772-1213 or visit ssa.gov for how to contact Social Security. Remember that scammers try to stay a step ahead of the curve. You can do the same by protecting your information.
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Don
Interesting info I’ve seen it earlier at https://is.gd/Tl8hYs
phil
i got a call from 1-833-317-0259 with a recording saying my social security number has been under suspiicious activity concerning laundering money for me to call this number back . is this for real? ive never engaged in anything like that but its got me upset
Marvin J.
The call said there was a problem with my wife’s social security number. And it requested we call back to 7014048763
Do not fall for it
Vonda V.
Thanks for letting us know, Marvin. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Rodrigo M.
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Neil D.
I enjoy my daily call from the scammers. I play a game to see how long I can keep them them on the phone wasting their time and prevent them bothering some one else. I find this keeps my 87 year old sharp.
Moraima G.
+17875009130
Social security lawsuit scsm
Lynn S.
I just received a call from 503-483-2080 saying I was about to be arrested. She said she was a US Marshall.
Stupidly I gave her my birthdate.
Is there anything I can do to protect myself?
Vonda V.
Thanks for letting us know, Lynn. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Donna
I received a phone call today from 410-988-4827 saying they were calling from Social Security, I didn’t answer since my phone tagged it as potential fraud.
The voicemails says there is fraudulent activity done under my social security number. They said to call the number back for further inquiry, which I didn’t call back. Is this legitimate?? I have not contacted social security in the past for any reason.
Vonda V.
Thanks for letting us know, Donna. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Chris
I got a call from Texas (469) 656-6039 which said to call (855) 807-8675 and then enter a 4 digit code – about an application for SS. How do I know if this is legit or not?
Vonda V.
Thanks for letting us know, Chris. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Christine A.
Received a phone call from +18642767844, stating my social security number had been suspended for fraudulent activity and to hear about this activity to press #1…I immediately hung up the phone. Please advise what this about.
Thank you for your help.
Christine Afton Rollins
Vonda V.
Thanks for letting us know, Christine. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.