Inspector General Warns Public About SSA Impersonation Schemes

elderly woman on cell phoneThe Acting Inspector General of Social Security, Gale Stallworth Stone, is warning citizens about ongoing Social Security Administration (SSA) impersonation schemes.  SSA and the Office of the Inspector General (OIG) have recently received several reports of suspicious phone calls claiming to be from SSA.

In one case, an automated recording states the person’s Social Security number (SSN) “has been suspended for suspicion of illegal activity,” and the person should contact a provided phone number immediately to resolve the issue.  The call concludes by stating if the person does not contact the provided phone number, the person’s assets will be frozen until the alleged issue is resolved.  In another case, a caller claims to be from “SSA headquarters” and waits for the person to provide personal information, such as an SSN, address, and date of birth.  In January, the OIG shared similar information from the Federal Trade Commission, which reported an increase in reports of suspicious phone calls from people claiming to be SSA employees.

SSA employees occasionally contact citizens by telephone for customer-service purposes.  In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone.  If a person receives a suspicious call from someone alleging to be from SSA, citizens should report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.

Acting Inspector General Stone continues to warn citizens to be cautious, and to avoid providing information such as your SSN or bank account numbers to unknown persons over the phone or internet unless you are certain of who is receiving it.  “Be aware of suspicious calls from unknown sources, and when in doubt, contact the official entity to verify the legitimacy of the call,” Stone said.

If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy.  (Those who are deaf or hard-of-hearing can call Social Security’s TTY number at 1-800-325-0778.)

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69 thoughts on “Inspector General Warns Public About SSA Impersonation Schemes

  1. I’ve been contacted on two or three occasions, by someone claiming that I’m eligible for SSA, when I’m fact Im already receiving my benefits. When I confronted the caller they immediately disconnected the call.

    • Thank you for sharing this information, Rod.
      Just a reminder – If a person receives a suspicious call from someone alleging to be from SSA, citizens should report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  2. What about those in the branches of SSA of fraud in Social Services to Foster Care even our caretakers of SSI checks, but thanks for the warning on phone calls.

  3. The people that need this warning, probably aren’t reading this alert.
    But, hey, Richard H Canard….DELETE YOUR PHONE NUMBER!

      • I don’t know anything about Richard, but if he were my elderly parent who had just gotten almost all of his life savings stolen, I wouldn’t think it was the least bit funny. Hopefully it would have been YOUR inheritance. Hey, you can afford it-you’ve got such a great sense of humor!

  4. I would like to Know about the Waiver 1115 program and the Waiver 1915 program for my son and I that are Disabled for the State of Tennessee. I have called several people in the Medicare Medicaid Office and they have no clue who I need to speak with. Then I called TennCare Medicaid and she was all huffy and gave me a phone number to Nashville. I left a message and my phone number and no one ever gets back with you. I guess my son’s health and my health are not important to anyone. He is only 15 in a Electric Wheelchair suffers from Spinal Muscular Atrophy and nobody knows nothing. I would love to get this Waiver so I can get him a Handicap Van that he so desperately needs AS YOU ALL PUT IT QUALITY OF LIFE, OR NO CHILD LEFT BEHIND. I would love to take my son to the movies, out to eat, let him go shopping or swimming or a little weekend getaway for the summer like every normal child. Not mine child though. I can’t take him to school or he can’t participate in any activities or attend a football game or try to get his driver’s permit or apply for a job most importantly go to the doctors and dentist and eye doctors. I have to wait on a transit van to come and get us then we had to wait 2 hours after his appointment for them to pick us up when we lived 10 mins away. My son was hungry and his back was hurting, his legs went numb from just sitting in a Electric Wheelchair. Do you all Know what that is like. No you don’t, I do because I have Neuropathy, Lupus fibromyalgia Rheumatoid arthritis and COPD and osteoarthritis. So I Know the feeling of loosing all the feeling from your waist down and can’t feel a thing and it’s not pleasant. I am 56 years old. So who is going to help us in a Emergency situation, how am I going to get him out in case of an emergency at home or at school. Can you answer them questions. What happened to the his Rights my rights and the AMERICAN DISABILITY ACT AND THE EXECUTIVE ORDERS THAT ATE IN PLACE BY THE DEPT OF JUSTICE. AND THE LAWS AND REGULATIONS OF THE STATE AND COUTY GOVERNMENT. NO ONE WANTS TO DO THERE JOB. AND HELP US. WHY CAN YOU ANSWER THAT. I WANT TO KNOW MY SON NEEDS TI KNOW THE TRUTH. HE DOESN’T TRUST THE GOVERNMENT OR THE SCHOOL SYSTEM OR THE PRESIDENT OR GOD. THIS IS WHAT THE WORLD DID TO HIM. LIED

    • This is the wrong place to vent your rage. I feel your pain but all this guy is doing is trying to give a heads up on scams. He probably doesn’t even do that, it’s probably an assistant that does it.

      • Also the wrong place to criticize and make fun of other people. You should be absolutely ashamed of yourself and feel pretty stupid-which you obviously are.

    • People probably put you off because no one knows what in the heck you’re talking about. It seems you’ve lost your feeling from the neck up.

  5. I had a direct deposit check deposit of $835.00 DOLLARS stolen this year by some shitty scam nursing home in Massachussetts. Through fraudulent force and mental pressure.
    If so called official vendor types can exploit mentally ill patients? If these so called responsible official type people can do this…why wouldn’t third rate criminals jump right in and steal from society’s WEAKEST AND LEAST PROTECTED PEOPLE.
    You let so called “nursing home DUMPS”….. CON/cheat/ steal Social Security patrons out of their benefit through force and collusion, and mental pressure. I have been cheated TWICE without getting justice so far.

  6. my ssi payments are lower than when I applied 20 years ago ..need case review .. on this and attorney speaker can not find out here I have tried everything .. to speak and show paper work on this and have corrected .. called ssi and get no place with them and took 6 months for informal hearing … please email back .. and direct me properly…

  7. Good to know this I have ID protection for 7 years but can someone pretend is me and try to get my benefits to there account. I’ve not changed my account only updated my new number n email. Is confirmed here I believed. Thanks.

  8. With the new Medicare cards being sent across the US the fraudsters are looking at new ways to obtain SS numbers from unsuspecting citizens. This is a BIG one and I warn all beneficiaries that SS, Medicare and the IRS do not make unsolicited calls to beneficiaries. Thank you for sharing this new fraud scheme.

    • Than you for your comment, Cindy. Your new card will have a new Medicare Number that’s unique to you, instead of your Social Security Number. This will help to protect your identity. Visit http://www.Medicare.gov for more information on this topic.

  9. I received one of these calls and hung up on them because I did not think the SS office made phone calls. The article I just read warning about the schemes says SS does make these types of calls. So I am now wondering what happens if we are suspicious of the caller therefor refuse to provide information or hang up on them? What happens if the caller really was from the SS office. I am sure they don’t appreciate being hung up on. How can we verify the caller is legit?

    • Hello Nancy. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778).
      Also, you can report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.
      Thanks!

  10. Thanks for the reminder. I’ve never been sure all the computer technology was the right thing to run with, in so many areas. SS, banking, shopping on line etc. just too much temptation for those who are temted to really be bad.

  11. SSA is Outstanding. Keeps me updated on specific topics in a timely manner. All questions are answered ito resolve any concerns. The employees are always considerate & professional.

  12. These scams are not ONLY being done over the phone, sadly I’m a victim first hand, my Debit Card “Direct Express” the middleman to my SSI deposits, basically my financial life line has been wiped out of every last penny I had!! When Calling to check my balance to my shock it was $0!! After only a few minutes on the phone w/customer service they realized something was NOT right, their response was ma’am “it’s looks like ur card has been compromised.” Compromised HOW? Well too break it down, I live in MA and someone in TX had made made 3 separate purchases at a Dollar General all totaling a little over $500! So w/panic, confusion, frustration and anger flowing thru me I had a million ??’s but the main one was “now what?” Let’s me just say I have NEVER dealt w/such rude, incompetent, insensitive people in my life! They told me they wud send me a new card and I had the expectations the new card wud replace the money taken? Nope not the case when I received it, so I called back They basically said these purchases were pending and needed to settle b4 I cud dispute them! WHAT? U cancelled my card there’s no need for anything to be settled?! Inform the merchant these were fraudulent purchases and give me my money back on a different card! Their response”a merchant legally has 5 days to collect the $ after a Card has been closed, and if I want to dispute the charges I need to let them know!” Of course I want to to dispute the charges I did over 2wks ago! Long story short, they told me I wud have to wait 45-90 for fraud to investigate! The call didn’t end well, naturally how were me and and my child going to survive the month! Obviously my privacy, finances and means to survive were violated and I need answers! I’m currently writing this at my local SS office where I’ve been waiting for 3 hours already, if anyone has information on where to go from here I’d appreciate it greatly!! Thank you!

  13. I just received a voicemail from ElPaso. I will try and copy & paste for you . The imposters need to be be prosecuted.
    “Frank calling you from the Department of social security administration and the reason you have received his phone call from our department is to inform you that there is a legal unfortunate actions filed on your _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ number for criminal activities so when you get this _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ revert as soon as possible long our number is 915-485-7414 I repeat 915-485-7414 before we begin with the legal proceedings thank you and have a nice day…”

  14. these people have been calling me for several times now and it just isn’t about social security it is also calls about fraud on IRS and police will be at my door to arrest me if I don’t do the following and at that point I hang up I called back to see who answers and they hanged up fast.

  15. I recently received a call for free body braces. They somehow learned that I was having knee surgery. I asked for their phone # and they told me they were the in-between for free items from SS. I then told him I would deal with my local SS, needless to say they hung up.

  16. ___123___Inspector General Warns Public About SSA Impersonation Schemes | Social Security Matters___123___

  17. Hello,
    I do appreciate your enforcement action to sanitize our
    country America.I am one of the victims but yet to receive my hard earn money.I worked hard day and night but was told my non payment delayed as a result of over site and that had been settled but yet to be paid.I worked hard to help improve the economic of the world.As it is all my office
    computers are outdated,flood cover my home and my private offices where i carry out my job is not in function
    due to finance but i have enough to feed my people.The
    hardship is too much and tax threat is still on.If i do not have access to my fund how can i pay my tax.I need to build an office for my research work that will help America and other country mostly my home. I have seen your good will and concern.You are really fighting for our interest.More grace.I need more integration.

    • Thank you for sharing, Don. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  18. I read on Facebook about social security giving back tens of thousands dollars two people over 60. Because of a accounting error. Is there any truth to this. I don’t think so but I thought I would ask

    • Hello Marian. Social Security frequently reviews records to determine if we are paying the proper amount of benefits. If there were any additional benefits payable, we would officially contact our beneficiaries. Thanks!

  19. Thanks for sharing that. The latest
    here is an article in the newspaper –
    The Globe – Repayment plans protect
    seniors. The Elderbridge Agency on
    Aging. IT was for low-income SS
    recipients receiving a notice from SS
    that they’ve been overpaid. It was a
    confusing article saying they would have to repay SS as got too much. I did
    not understand so confusing to others.
    Is this a hoax too?

  20. I have received two phone calls. One was a recording so I hung up. The calling number said Dallas, Texas 972 546 7558. I called the number back. It was answered by Clarissa Hernandez as The Social Security Administration. I hung up after stating I would report the call to the SSA. That call was today, July 23, 2018.

    The first call on July 2 was a voice mail from 972 220 8949 asking for my husband a Ray Bright. We did not return that call.
    Is someone trying to reach us about legimitate business or are these scams?

    • Thank you for sharing, Janice. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      The Federal Trade Commission, which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks, again!

  21. I received a phone call with a robo call stating that this was the final notification from Social Security before punitive action will be taken. The phone call showed that it was made from Creve Coeur, MO. The phone number displayed was 1-314-514-4166.

  22. Received cold sales call from 3rd party claiming SSA told them to call me regarding ticket to work services and asking for my personal information. Does SSA ask 3rd parties to contact individuals?

    • Hello Lisa. Thank you for checking with us. The telephone numbers associated with Social Security’s Ticket to Work program are 855-835-0010 or 855-453-7196.
      Social Security representatives will occasionally contact citizens by telephone for customer-service purposes. However, if you -at anytime- have questions about any communication – email, letter, text or phone call – claiming to be from SSA, we ask that you contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7p.m., Monday through Friday, to verify its legitimacy. (TTY number at 1-800-325-0778).
      We hope this is helpful to you.

  23. It would be very nice if you could get me a notification every time someone registers/checks on my Social Security number, especially if its trying to be used for a job. I’m 82 years old and unemployable, so no one should use my number on an application for anything. Please consider doing this. Thank you.

  24. My husband received a call from 443-943-3097 stating that they were from social security and there was fraudulent activity and request we call them back said that our bank accounts were frozen, etc. called them back and said never to call us again and we were reporting them to social security. They called at 1:00 est and 7:00 pm.

  25. I Anthony hermo snn XXX-XX-XXXX is reporting a fraud by the irs stating that I have to pay medicare cost out of my medicare part b please look into and write to me to resolve the matters

    • Hello Anthony. Unfortunately, and because of security reasons we do not have access to personal records in this blog. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week.
      Please be cautious about posting personal information on social media channels. Thanks!

  26. I have now received three phone calls from a recording stating my Social Security number has been Suspended. These are the phone numbers that have shown up on my cell phone:201-829-3078 & 210-591-2871. I did call the 210-591-2871 number back yesterday just to see what the person had to say. A man with an East Indian accent answers and asks me how long ago I received the message, then asks my name and process to ask if my middle name was Lee. I said yes and then he asks if I was given a case number. I said no, so he asks me for the last four numbers on my Social Security card, I told him to tell me those numbers and he tells me I need to give them to him. I told him to screw himself and hung up.

    • Hello Traci. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778).
      Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.Thanks!

  27. This scam recently happened to me but I got the phone number and call them back the phone number was 17742131789. When I confronted the person on the other line disconnected immediately but called back two hours later .I began to think it was real,until I asked the street and office number.They disconnected again.they call themselves “officers”.

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