Important Information About Reaching Social Security During the COVID-19 Pandemic
Reading Time: 1 MinuteLast Updated: March 17, 2021
During the current coronavirus pandemic, we continue to provide help to you and other people in your communities. While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business. You can speak with a representative by calling your local Social Security office or our National 800 Number. You can find local office phone numbers online by using our Social Security Office Locator.
We offer many secure and convenient online services, where you can:
- Apply for Retirement, Disability, and Medicare benefits.
- Check the status of an application or appeal.
- Request a replacement Social Security card (in most areas).
- Print a benefit verification letter and much more.
Although you can do most of your business with us online, we know that service channel isn’t right for everyone. You can still count on us by phone. If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.
If you need help, please don’t wait until we can see you in person. Call us now and get the help you need. We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.
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Tags: COVID-19, online services
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Mike Korbey, Deputy Commissioner for Communications
Mike Korbey, Deputy Commissioner for Communications
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Jacqueline W.
I need to have my nephew/POA change my auto deposit financial institution information. We have tried to do this online but it has locked us out. I have never had an online account, but it says the information we are providing does not match. I have never had an email account either, but it is requiring an email account so I put my neice’s email. It still has it locked. What can I do to take care of this simple issue?
V.V.
Hi Jacqueline. We are sorry that you are having trouble creating a my Social Security account. If you are locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778) or you can contact your local Social Security office. They can assist with your account and direct deposit. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Sandra J.
Why are your offices still closed to walk in customers? CDC guidelines do not require that your offices be closed. By following the guidelines for safe person to person contact you and your staff can still take care of the taxpayers needs.
Ruthie S.
I want to know the same thing! Our local office has glass between you and the representative. Please tell me why you cannot open at least for appointments. I really need to update my name and am told only in person visits in me area!!! COVID is not going away. Put the mask on get your sanitizer. Get back to the office. After all the office says it is “My Social Security Office”
Thank you and I look forward to the response.
V.V.
Hi Ruthie. Our offices remain closed to the public for face-to-face service. We are still able to provide critical services via phone, fax and online. For more information and to subscribe for updates, visit here.
Check out our Frequently Asked Questions web page on how to change your name. If you do not want to mail in your documents, which will be returned, you may need to wait for the offices to reopen. Use our Social Security Office Locator to find your local office address.
Courtney C.
how do i change my name as i just got married? Without coming in person, How do I provide the required documents? I have my certified marriage certificate, But cannot mail my drivers lic. Thank you for your help.
V.V.
Hi Courtney, thank you for using our blog. Check out our Frequently Asked Questions web page on how to change your name. If you do not want to mail in your documents, which will be returned, you may need to wait for the offices to reopen. Use our Social Security Office Locator to find your local office address. We hope this helps.
Lonnie d.
Please help me IAM about to be on the street I need my card my unemployment now. IAM in dire need please help.
V.V.
Hi Lonnie. We are unable to answer questions about unemployment insurance as each state administers its own program. Learn more here.
Lonnie d.
Where is my pua money I still have not got my b of a card.
Lucia G.
Can I make appointment my son was born in April and still doesn’t have his social security Card
V.V.
Hi Lucia. Congratulations on the birth of your son! We apologize for the delay in receiving his Social Security card. Each state has different processing times. See our chart on how long your state takes to process the card application. If you haven’t received the card within the time frame given, call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Gwen K.
I have recently moved from Utah to Texas. I have a direct deposit from you to my bank in Utah. I want to change the deposit to my bank in Texas. Gwen Kempner
Have you recieved my comment
Gwen K.
I have recently moved from Utah to Texas. I have a direct deposit from you to my bank in Utah. I want to change the deposit to my bank in Texas. Gwen Kempner
V.V.
Hi Gwen, thanks for using our blog. Check out our Frequently Asked Questions web page for details on how to change your direct deposit. We hope this helps!
Shereen M.
I want to know my social security number
Eric D.
Received a letter saying I am payable again have not received any payment