How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Roger
I’m having a hard time retrieving my 1099 form, I need it for 2023 tax year, doesn’t seem to to be very easy
Any links or how to find and download?
T.Y.
Thanks for reading our blog, Roger. You can request a replacement SSA-1099 or 1042S using your personal my Social Security account. Select “Replace Your Tax Form SSA-1099/SS-1042S to view and print your SSA-1099 or SSA-1042S. We hope this helps.
Michael G.
I was looking for why SSA refused to do their first page ‘net statement about converting all SSA matters to regular Soc. Sec. at age 65, decided to take the “new login” system, quitting the effort at the max. time I allot for govt./other confounding; unworkable, aggravating, and left incomplete to avoid more headache. Also, despite declarations of “privacy”, no doubt I wind up grandstanded on the international stage without a red cent for defense, with or without the “evil chip” from leftover Nazis from Norway or other, in/on your computer, as always, with ‘torture-informed programming’ taxpayer paid, for back-up. The initial inquiry wound up declared “unworthy of Mandamus” by the 9th Circuit, and I’m here to check out the ‘male mystery religions’, like this, at every dark alley of ‘new govt.’ forms/other.
Tami J.
I know I set up an account, but what I am typing in is not working. Says I may have used another email…tried it, did not work.
T.Y.
Thank you for reading our blog, Tami. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Jess
My husband finally got his SSDI spiced after 4 years and one appeal with a lawyer and was approved forSSDI then later was reconsider and approved for SSI he was told he had 32000 in retro for SSdI and 13000 in ssi he has yet to receive his retro pay for SSDI his lawyer has gotten his 7000 from it and yesterday told us SSa paid us the retro already and I even gave him a copy of everything SSa has paid since he got approved April this year so now we don’t know what’s going on
Becky S.
I have encountered an issue with changing my account to the new one. I have been locked out.
S.S.
Hello, Becky. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. Call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778) if you are locked out of your personal my Social Security account, or if you want to change your Multi-Factor Authentication method. Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Sandy K.
I created a Login.Gov acct. & I have tried 5 times & can’t get logged in. I get the code & enter it but it keeps saying invalid. I have been on hold for 1/2 hour now trying to get some help. Very frustrated!
S.S.
Hello, Sandy. Thanks for reading our blog. We understand your frustration.We encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may also contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Cherylann B.
Please help,I’m trying to sign up for Medicare and I can not get into my account
S.S.
Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Debbie L.
I cannot seem to get back into my application which I completed and want to submit to start social security retirement benefits. Is there a problem happening or do I have to do this from scratch/.
S.S.
Hi, Debbie. Thanks for reading our blog and for your question. For your security, we do not have access to private information in this venue.To speak with a representative about your claim, you can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. You can also contact your local Social Security office. We hope this helps.
Shirley S.
I have called 2 times now and left a message
The phone service does not help at all.
\
.
S.S.
We are sorry to hear about your experience, Shirley. You can submit feedback by visiting our How can we help? webpage. From there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a complaint, compliment, or suggestion. We hope this helps.
Marc S.
I am not receiving the necessary text which will allow to see my account. Ive requested 3 times.
S.S.
Hi Marc. Thank you for reading our blog. If you did not receive an authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.