How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Natha P.
Since September 17, 2024 I have not been able to login. I have a login.gov account and password. I received the one-time code which I entered and it takes me right back to login page. Frustrating!
S.S.
Hi Natha. Thank you for reading our blog. If you are experiencing trouble with the authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Issa K.
I cannot log in to the login dot gov because our government is no god of the dot-com :-/
Lucy K.
I cannot log in to the login dot gov! Therein is the problem of govermental proportions.
S.S.
Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
AJP
I am properly enrolled in Login.gov. I use it to gain access to accounts with other agencies and have no difficulty. With ssa.gov however, logging in with that authority immediately switches me to the notice that my access has been terminated for lack of activity. That’s immediately after using Login.gov, and signing in. I am thus unable to access my SS account. This has been going on for at least the last three months. THIS IS YOUR PROBLEM, NOT LOGIN.GOV, NOR MINE. YOUR LOGIN SYSTEM IS FAILING. FIX IT.
S.S.
Hi AJP. Thank you for reading our blog. We understand your frustration. Please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
charles r.
athentication code is not showing up in my email account
S.S.
Hi Charles. Thank you for reading our blog. If you did not receive an authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Meta
Login.gov does not work, and the Social Security Administration will not help resolve the problem. Our first attempt to create a new Login.gov failed when our new Law.gov login password that we created on Login.gov and which led us to the login page failed to work several times. A national SSA phone rep resolved that problem then shut down our My Social Security account, claiming that our SSA information would propagate to Login.gov. It did not. We waited a week and checked again. Still nothing. SSA’s so called solution? Open another My Social Security account.
Susan C.
Sept 18, 2024
The incompetence of this agency is unconscionable! My account was just fine before. It cost me 4 hours of insanity with a tech specialist to set up the original ap with data and passcodes, 10 generated verification codes, all of my identity info. I had my phone stolen and wiped the data remotely and reported it and social emailed me to with 24 hrs then accept, which I did and said to set up new. I waited another 24 hrs and worked 4 hrs. entering and reentering all my data only for the system to tell me I can only have one account. The local SS office isn’t technically facile. So now, thanks, I cannot access my account and the authentication and encryption is ridiculous. I will be consulting with experts, constituents, and advocates to hopefully save everyone a useless waste of time and energy. I can’t imagine elders over 70 trying to navigate this tedium!
Diane F.
My spouse and I share the same email address which is not permitted for a Login.gov account. Our email provider does not have an alias option. Goodbye to online paperless access for my Social Security account! I’ve changed all SS communication to mail. Fortunately, I can still rely on the US Postal Service.
Debra J.
I cannot log into my account because my phone number has been changed.
I tried deleting the account, but it didn’t work.
S.S.
Hi, Debra. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Donna M.
I am trying to creat the new login. My husband share our email address. Do have to create a new email address for him?
S.S.
Hello, Donna. Thanks for reading our blog. We understand your frustration. However, each person must set up their own Login.gov account with their own personal email address – not an email that you share with someone else. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.