How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Joyce C.
Called 1-800-772-1213 for help and rep could not help BUT was rude and snappy. I requested survey to complete but was it was not given to me. Dealing with SS info is stressful enough… rude agents make it even worse
S.S.
We are sorry to hear about your experience, Joyce. You can submit feedback by visiting our How can we help? webpage. From there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a complaint, compliment, or suggestion. We hope this helps.
Maria S.
Local office can’t help me of my problem to do transitioning. Even my contact# has been updated by SSA local office. I’ve been given twice of activation code but the same old contact # still appeared to send me one time code. The last choice that I need to do is to send this issue direct to SSA Federal Gov.
S.S.
Thank you for reading our blog, Maria. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Anthony F.
I am having difficulty capturing my SS information. Apparently I signed up to look at my SS in the past. However, I am unable to connect. After entering my cell number, the prompts ask me to use a different phone number. I have another phone number. I would like to simply start over and create the account fresh and mover from there
S.S.
Thank you for reading our blog, Anthony. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Elizabeth C.
I changed my phone number so my old login.gov doesn’t work and I can’t sign in, please help
S.S.
Thank you for reading our blog, Elizabeth. We are sorry that you are having difficulty accessing your online account. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Karen B.
I have been attempting to reset my online login for the past two months, with no resolve. My username et al does not work, ssa tells me when I attempt to reset that I cannot be found. Then when I use my login, they tell me I already have a login but still not syching. Please help.
S.S.
Hi, Karen. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Wilfredo T.
I need to change my password
S.S.
Hi, Wilfredo. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, We hope this helps.
Janet W.
I’m trying to sign in but I get the message that the verification code that was sent to me is incorrect. How do I proceed?
S.S.
Thank you for reading our blog, Janet. We are sorry that you are having difficulty accessing your online account. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Janet B.
Of you was married to someone for 7 or 8.yrs and now going thur a devorce,can i get off his SS since his is more yhan mine
S.S.
Hi, Janet. Thanks for reading our blog and for your question. To be eligible for divorced spouse benefits, you had to be married to your husband for at least 10 years, be currently unmarried, and not eligible for a higher benefit on your own record. For more information, check out our Frequently Asked Questions and our What Every Woman Should Know publication. We hope this helps.
Colleen M.
I changed my phone number and it will not allow me to sign in plz help
S.S.
Thank you for reading our blog, Colleen. We are sorry that you are having difficulty accessing your online account. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Debbie L.
I have been attempting to sign in using my original sign in so that I can make the transition but each time I request a code via email it does not arrive. How can I access my account to make this update????
S.S.
Thank you for reading our blog, Debbie. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access your my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may also contact the Login.gov help center for assistance with Login.gov account. We hope this helps.
Denise S.
If I am turning 65 on Feb, 1st 2025 will my Medicare start on Feb 1st or Jan 1st of 2025
IRIS D.
I am having problems to access my account, don’t know how to set up an activation code. I do receive the password on my cel. But keeps asking for activation code.
S.S.
Hi Iris. Thank you for reading our blog. If you did not receive an authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.