How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Luanne S.
I need to use the same email address for myself and my spouse I do not have 2. He is logged in on new sight but won’t let me long in on mine because I don’t have 2 email accounts
S.S.
Hello, Luanne. Thanks for reading our blog. We understand your frustration. However, each person must set up their own Login.gov account with their own personal email address – not an email that you share with someone else. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Deanna M.
Can’t login
Dlm77139@yahoo.com
S.S.
Hi, Deanna. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts. We hope this helps.
Carol J.
I have tried for 3 days to get my SS statement. I made a new account and still can’t Says to upload a pic of my drivers lic. I don’t know how and am not sure I like that going on the internet.
Any ideas?
Ramona S.
I’ve been trying to access my SS account through the website and cannot get logged in. I’ve tried use my two emails and they both say that I have two different email accounts. I only created one using the original email. And it said I had another account already. So I tried using my second email and it says the same thing. Please how can I go back to a paper statement of my SS account
Guy L.
This is not my phone for one for two I’m disabled and not for mil with this
S.S.
Thank you for reading our blog, Ramona. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Michelle G.
I am able to login to login.gov OK. I cannot access SS it says YOU HAVE AN ACCOUNT WITH LOGIN.GOV and won’t let me login to SSA with the same credentials I just logged into Login.Gov with. I had my SS card connected but after being in an infinite loop of trying to login, I disconnected it. I am still in the same login loop. Login.gov shows I setup the account in Dec 2023. There should be clear instructions on how to get help outside the website if it will not work. You also ask did I request a mailed code and did you get a mailed code with only one yes/no answer which is highly confusing. Do not add my email to any email list.
S.S.
Thank you for reading our blog, Michelle. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may also contact the Login.gov help center for assistance with Login.gov account. We hope this helps.
inga k.
Am trying to respond to a phone message that I got when I was not home. It told me to call a particular person and gave me a phone number. Now when I try to do this, it doesn’t work. Please Help me.
Sacha R.
I just deleted my old account because of authication issues and set up new account once I put my address told me to go the account I deleted.
Kelli
I’m having the same issue. Did you get this fixed? If so, how?
S.S.
Thank you for reading our blog, Sacha. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Latoya S.
I cannot log in to my account!?
S.S.
Thank you for reading our blog Latoya. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Kathy S.
All, I had this same problem and called the Help Desk. We were able to resolve the problem by using a different browser. I was using Google and the customer service person recommended I try another browser, so I tried Microsoft Edge and was able to login without any problems. Who knew????
Joyce T.
Sir, I received a letter stating I needed to come to New Albany, Indiana. I cannot do that. I was completely scammed in April 2024. I lost my home, my car, my job and my phone service, because someone I trusted hacked into my bank account. The bank stopped that account and opened a new one.
Every bit of information that I gave you in my note is gospel truth.
I CANNOT go without my SS and I have no other income. I have NOONE to take me to New Albany.
Thank you
Joyce Thiery