How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Donald R.
I am living in Nicaragua and the option of authentication “Text or voice Message”, that is the easier one, does not work for this country…so I’ve tried “security Key” and either works, Authenticacion application hmm as well. So I’ll try again Authentication application….
T.Y.
Hello, Donald. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Gail
My problem is similar to others; I created a new account, couldn’t sign in, contacted SS and received help so that I could sign in. The next time I tried to sign in, the same issue came up – I couldn’t log in and it took back to the sign in page. I’m now on perpetual hold with SS to get this reoccurring problem fixed. Obviously, there is some sort of programming issue that needs your attention!
edward c.
does not work and lock me out for 24hr !!!!!!
William W.
I have successfully transitioned to the new SS login.gov for my account with no problems, however, in transitioning my wife’s account it keeps telling us that her email and/or password is incorrect even though the email and password still work to access her account. Yesterday I called the 1 (800) 772-1213 number and requested a call back but none came. Please advise.
S.S.
Hello, William. Thanks for reading our blog. We understand your frustration. Please give us a call back on our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Robin G.
I have been trying for over a week to set up an SSA account and I keep getting an error message. “We cannot process your request at this time. Please try again later. Please contact us”. I contacted the 1-800-772-1213 and I worked with someone and they could not set up the account either. I am at a lost on what to do.
S.S.
Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Thomas C.
Today is September 10. I have an appointment for 9:30am for someone to call me. I have been waiting since 9:20am and it is now 10:02am. How about a call it sure would be nice. I am at work can you speed it up please
Harry E.
The new system is no good (I’m being polite). I got in the first time I convert, now it doesn’t recognize my new PW. I reset twice and got in but I can’t get off the 1st screen to see any of my information.
Mary F.
Me, too.
Juan G.
Cannot login to my account, I requested a reset code more than two weeks ago to my postal address (PO Box 360472 San Juan, PR 00936), not received.
S.S.
Hi Juan. Thank you for reading our blog. If you did not receive an authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Rick
Created an id.me account now I cans get in with any method available and am locked out
S.S.
Hi, Rick. Thanks for reading our blog and for your question. Call us at 1-800-772-1213 if you are locked out of your my Social Security username/password account, if you have a security freeze/fraud alert on your credit report, or if you want to change your Multi-Factor Authentication method. Our 800# is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
Terry D.
I already have
Carolyn j.
how old do you have to be before you can work full time hrs while on SSI
T.Y.
Hello, Carolyn. Thanks for reading our blog. SSI is needs-based income that provides payments to adults and children with disabilities or blindness, who have limited income and resources. SSI is also payable to people 65 and older without disabilities who meet the financial limits. For more information on income requirements, please visit our SSI page. We hope this information is helpful.