How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Terry D.
I already done that
Laura M.
Need help with signing in to my social security account. The system says it does not recognize username or password, do not recall exact wording of how I answered the security questions, cannot go any further bec the system has an old email address
PLEASE UPDATE EMAIL ADDRESS
S.S.
Hi Laura. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. We hope this helps.
Carl R.
Your system is still down. I am stuck in a loop logging in with both ID.me and Login.gov that continually sends me back to their login pages. I have no access to my account and I need the benefit confirmation letter.
Tom S.
What the hell, I have been trying to get into my account and it says can not do this right now try again later been 3 days now
S.S.
Hello Tom. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
levester b.
I do not know if you are monitoring your automation online system on my activation code i was ask were did i want code sent to i said to my cell phone number they sent to my voicemail in pass it were sent to cell phone number left me waiting and only giving me ten minutes to response i would expect the system to be precise when asking where to send example
cell phone number or cell phone voice mail there a difference my experience.
Bev S.
I created an ID.me account many years ago. Unfortunately, I cannot locate my login id and password for it.
1) Will this pose a problem if I attempt to create a Login.gov account?
2) How can I reset my ID.me password?
Harold M.
You will do this on id.me website reminder: if you use login.gov option you will use email address and login password and 2fa NOT SSA Username if you use id.me you will use social media login or id.me account login and 2FA if this is first time you use id.me when you log in to ssa.gov using id.me you need to verify identity, they are no problems if you forgot password or need id.me 2FA reset login.gov does not require ID verification but you need an activation code.
CKenyon
hi. have a new Login.gov account. when i try to transition my SS account into it, I get a six digit code over the phone with no problem. then it asks for an authentication code (starting with A-…). I never have one, don’t know how to get one, so I check “don’t have one”. then I have to enter all my identification information, which I do, but can never get the SS app linked to the Login.gov App. I have retried this process many times, both through the gov app and the ss app. please help
S.S.
Hi CKenyon. Thank you for reading our blog. If you did not receive an authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
S.S.
Hi Bev. Thanks for reading our blog and for your question. If you cannot remember or need to reset your Social Security password for your account, visit the sign-in page and select the “Sign in with Social Security Username”. From there, select “Forgot Password?” and complete the steps. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Thomas L.
I cannot find my Rep Payee services link. It is no longer an option when I sign in. I would like to make a required report and need to sign on to do so.
S.S.
Hi, Thomas. Thanks for reading our blog and for your question. To locate our reporting form, go to our Representative Payee Program page. You can also check out our Representative Payee page for more information. We hope this helps.
Ester S.
I need my 2023 account statement
S.S.
Thanks for reading our blog, Ester. You can print your benefit verification letter by using your personal my Social Security account. For more information, check out our Frequently Asked Questions. If you still need help, you can call us at 1-800-772-1213, 8:00 a.m. to 7:00 p.m., Monday through Friday, or contact your local Social Security office. We hope this helps.
MS
I have had 2 appointments that SS scheduled to call me. You have not called at your scheduled appointment time either time. Very frustrating.
S.S.
Hi MS. We are sorry to hear you did not receive the level of customer service you expected. You can call us at 1-800-772-1213 (TTY 1-800-325-0778), from 8 a.m. to 7 p.m., Monday through Friday or go to your local Social Security office. To find the local Social Security office information, click here. We hope this information helps.
CSJ
Received an email to update my login since I had signed up prior to the date, next day, rec’d 6 emails from myid, 2 for possible email exposure, 4 for SSN exposure to nationalpublicdata.com, next day get a phishing email, and another the next day. Has SSA been breached again or is all the gov’t inept at keeping data secure? I have myid forr life due to breach at OPM, twice!!