How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Mahmoud K.
I am trying to find out why I have not received my social security direct deposit. Please assist.
T.Y.
Hello, Mahmoud. If you do not receive your electronic payment on the scheduled pay date, please contact your bank or financial institution first. If you still need to report a late, missing, or stolen Social Security payment, contact us at 1-800-772-1213 (TTY 1-800-325-0778) between 8 a.m. and 7 p.m., Monday through Friday. We hope this helps.
Mary M.
What do I do if my SS number is compromised?
T.Y.
We are sorry to hear this, Mary and thank you for reading our blog. If you suspect identity theft, report it to the Federal Trade Commission or call 1-877-IDTHEFT (1-877-438-4338). To learn more about how to prevent or resolve issues of identity theft, read our publication Identity Theft and Your Social Security Number. We hope this information helps.
Harold M.
Call SSA, report to FTC.
Wanda L.
I have been denied like 4-5 times
Diane M.
I applied for Medicare today but am unable to apply fir retirement SS income benefit due to a “discrepancy. ” Please assist.
Thank you
S.S.
Hi, Diane. Thanks for reading our blog and for your question. For your security, we do not have access to private information in this venue. To speak with a representative about your benefits, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. You can also contact your local Social Security office. We hope this helps.
Dennis L.
I’ve forgotten my password and one of the questions is what was my minor or major in college. I didn’t go to college.
S.S.
Hi, Dennis. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Steve W.
I’m trying to see why I did not get my check.
S.S.
Thank you for reading our blog, Steve. If you did not receive your electronic payment on the scheduled pay date, you should contact your bank or financial institution first. We usually advise you to wait three (3) business days after the date you normally receive your check before calling us. We do not have access to personal records in this venue. Please continue working with your local Social Security office. If you are unable to visit the local Social Security office, you can call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday between 8:00 a.m. and 7:00 p.m. We hope this helps.
Mark w.
Need help
Mark M.
Just started getting mom’s ssa August 2024 my check get on3 it’s paper check labor day was that weekend when I get my money in the mail
David C.
What is the switch-over to Login.gov deadline in September?
Glenn R.
i already had an account and have not been able to connect
kmf
Likewise. My login.gov sign in works just fine at NIH, and shows as linked to mySSA account (on SSA’s side, at least), but I am still unable to log in.
The Help Desk’s options were limited to deleting my original username signin, in the hopes it would resolve any conflict.
It did not.
So, now I am well and truly locked out, and can access neither my own account, nor as Representative Payee, the linked Beneficiary’s.
I cannot use the alternative (ID.me?) offered, either.
I would very much appreciate any assistance.
T.Y.
Hi, Glenn. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Ana T.
I’m 64 and is my time to enroll in Medicare Plan A and B. I couldn’t finish the enrollment process because the system doesn’t allow me to. I got a message “we cannot process your request online because some information we have on file is different than the information you provided” so what should I do now? I’m in a hurry to apply for Medicare. I’m super worried and today is a Holiday and SS is closed.
Marily C.
unable to access my account, after I input all the information including my ss# it tells me I already have an account but I cannot find it.
S.S.
Hello, Marily. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Sima S.
i apply for medicare online but couldn’t finish it bc i didn’t have all the information now i can’t access the online application .
Jeanne D.
I created a ssa.gov account several years ago. The ssa.gov site no longer recognizes my username/password combination. How do I create a login.gov account?
GLENN R.
i am not able to connect to my account, need help connecting
Pasquale G.
trying to change password but after entering username and DOB, SITE SAYS “DO NOT RECOGNIZE INFO.
T.Y.
Hello, Pasquale. Thank you for reading our blog. We are sorry that you are having difficulty accessing your online account. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
T.Y.
Hello, Jeanne. Thanks for reading our blog. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.