How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Teresa D.
I can’t get into my account and I have talked to someone and didn’t give me to much information
T.Y.
Hi, Teresa. Thank you for reading our blog. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
paulG
The system is so bad. Never got an email with the code that was supposed to be sent verifying that I am who I say I am. I tried numerous times to get a new code and even tried changing my password but that didn’t work either. This system is terrible. No way to find out what the problem is. Who writes this software for the gov’t. An idiot?
Roger K.
I have no cell phone I do not have a way to take pictures to continue to create secure access to My Social Security online account I have all the necessary info filled out but to take a picture of the necessary cards I have no idea what to do I need a way to complete and verify I am me. i HAVE TRIED TO DO THIS MORE THAN ONCE.
S.S.
Hello, Roger. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Mark T.
I have had an online Social Security account for many years. I have tried several times to log on this week and continue to get an error message that my logon information is incorrect. I am 100% sure that I’m entering the correct ID and password so the issue is clearly on your end. Please fix.
S.S.
Hello Mark. Thank you for reading our blog. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. Our National 800 number is also available Monday through Friday, 8:00 a.m. to 7:00 p.m. to help with changing your address. We hope this helps.
MARIA
I’m having the same problem; I have to wait 10 to 15 days to receive the code by mail.
Ngoc n.
I lost my medical card, can I have a new one?
S.S.
Hi, Ngoc. Thanks for reading our blog and for your question. If you are referring to your Medicare Card, you can print or request a replacement Medicare card using your online Medicare account. You can also call 1-800-MEDICARE (1-800-633-4227) to order a replacement card to be sent in the mail. We hope this helps.
Ron G.
I just transitioned today into the new account of SSA. I’m certainly not a computer genius, but I had no problems connecting to the new login.
Cindy W.
I did too, but now I’m trying to log in with my new credentials and it tells me I’m not putting in the correct security code THEY sent ME!
Jeff M.
The system is very slow, by the time you get, codes by text, and I did all steps to check my phone set up! But by the time you get text for access, they are expired! This system is sorry,I am going through login.gov,a very slow system, this is an improvement? I don’t think so!
E M.
Can’t login in to my account. I’ve done the transition over to new Login.
I keep getting sent back to login page.
Tried my Username account login and the new Login account. Both just send me back to login page.
S.S.
Hello, E. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. Call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
MSKEET
THE SAME THING IS HAPPENING TO ME , DEAR. !!
Guy T.
New system is impossible. In the past I have use Login.Gov and My social security. Neither works now. Nice work!!!!
Larry C.
Doesn’t work
Carl D.
no matter what I do I can no longer get into my account.
T.Y.
Hello, Carl. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Jessica B.
I need my financial institution info for direct depositing my benefits