How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Judy I.
After verifying my information, it says it has sent me a code (which it didn’t) and then I request a new code. Then it says it can’t it cannot to my SS #.
T.Y.
Hello, Judy. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Donald L.
I have tried many times to update to the new sign in, when I enter my username and password it accepts it and takes me to the next page where they verify your telephone number and then text you a code back, I cannot get past this point, no text message at all. Where can I get help with this problem, it is so frustrating!
T.Y.
Hi, Donald. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
JAMES D.
Resido en Colombia ,en Palmira Valle del Cauca, mi cuenta la cree en el 2022,me es imposible acceder a la cuenta my social security(sign in with login.gov.
Por favor que debo realuzar ,cómo me pueden ayudar.
Gracias
S.S.
Hi, Daisy. For information in Spanish, please visit us at http://www.segurosocial.gov, Administración del Seguro Social http://www.facebook.com/segurosocial. Thanks!
Kim M.
We currently use User Id & Passwords to access our accounts. My spouse does not have an e-mail account and I truly did not want to manage another e-mail account that will not be used. I did set up the new e-mail account for spouse and transitioned to Login.gov. There was an issue with the e-mail address so I had to delete the Login.gov account which is what that website states to do. This however does not link up with SSA.gov. My spouse does not have a Login.gov (we deleted it) account and SSA.gov thinks he still does and it won’t let me use the older user id and password to set up the correct Login.gov. I can create a new account on Login.gov, but apparently the systems don’t talk to each other. We now can’t get on the spouse account because there is either a flag or storage of the old Login.gov info. In addition, we have been suspended due to attempting different manners to utilize our login info. So where are the instructions or technical/security admin contact to reset a Login.gov Id on the SSA side?
T.Y.
Thank you for reading our blog, Kim. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Thomas F.
I am trying to link my ssa account with my log in.gov. I am being asked for an activation code for which I do not have. How can I get an activation code to link the accounts.
T.Y.
Hi, Thomas. Thank you for reading our blog. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Angelag.
I’ve followed the step by step instructions and it locked me out. I tried the 10 sec. Codes and nothing. Said it can’t verify me. What a shame this has come to. Horrible experience.
T.Y.
Thank you for reading our blog, Angelag. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
micheal d.
my wife and i have accounts using same email address . when I went to change her login to id log in it said that email was already used on my account what do i do now
T.Y.
Hello, Michael. Thanks for reading our blog. Each person must set up their own Login.gov account with their own personal email address – not an email that you share with someone else. We hope this helps.
Michele F.
I followed instructions, got activation code, system says it is invalid along with my social security. This is a terror to Americans. Please. Read the pattern of comments here. Improve the desktop.
David C.
Look I can’t log into my account it says my Social. Security number is wrong, I know it has been the same for years, I can’t get threw to you guys by phone., you always have 300 callers or more,
Robin A.
The app really doesn’t help with much . What most people want to know is when they get their SSI and how much it’s going to be. The social security card help is the only useful part of the app , when it works .
Darcie W.
It refuses to refresh my 10 codes, and won’t open the page to let me sign in. it’s frustrating!!! why can’t you switch to an easier method that doesn’t involve stupid codes? i don’t care if it’s “less secure” stop forcing people, especially disabled people, to use stupid methods like that. it’s not fair.
T.Y.
Thank you for reading our blog, Darcie. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Hilda m.
How can I get a form for a caregiver.
Mariehernandez791@gmail.com
6194369617
teresa p.
I had the same question. Did you ever get a answer or find out more information about your question?