How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Tracy
I have tried to log in with my old info. and tried to create a new account. Nothing is working.
Mary B.
I have a ID.me and a Login.gov and I am having trouble login in from my laptop or I’m also getting my email is not reconized
Jon C.
I use ID
Me too
Ronald P.
I want to see my account
CINDY M.
help with benefits
Mary T.
I have followed all the transition instructions, signed in about 15 times, I still get PAGE NOT FOUND when I try to get to My Social Security.
Carol I.
I followed the instructions to sign up, received an activation code, entered the code EXACTLY as in my text message from you, within the 10 minutes allowed, as well as my correct social security number. I keep getting “invalid code” in spite of double checking the code and cannot continue to sign up. Very frustrating, and no one to assist me in this maddening process.
William M.
I signed up a few months back. Now I do not remember how I got on tried the old way it locked me out eventually. I need help. I cannot access my account information. I cannot remember access codes. It does not recognize my email address. I need help. I’m 71 years old and not computer illiterate please help me.
Sandra K.
Does socsec CALL people. I receive 1-2 phone calls DAILY asking if I have received my cards for groceries and other benefits. I hang up cuz I didn’t think SSA called people. Please advise.
Diane f.
How do my husband and I sign in on the same email address?
It is only connecting to his and will not allow me to create an account with the same email.
CHARLES
Create a new, a second, email
Donna G.
My husband and I both use the same email address. I enrolled in Medicare in 2021 and have a username and password and he enrolled in 2024 and has a login.gov that uses our joint email. Now I need to transfer to a login.gov and it won’t let me use our email address. It says that email address has already been used. What should I do?
CHARLES
Create a new, a second, email
Paul S.
I can’t log on with old or new passwords.