How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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james f.
THIS SYSTEM IS INSANE,I CANT GET IT TO WORK, AND I WAS FINE WITH THE PRESENT SYSTEM. PLEASE DONT DO THIS !!!! NOT ONE REVIEW IS POSITIVE !!
Patricia T.
Based on all the reviews and comments that I have read about this transition from one system to the other, I’m a little leery about trying to start my process. Has there been Any new progress or enhancement that will make this transition workable?
Neil
It’s not easy to do, it’s a hard todo!
Tim
Tried multiple times to create the new required account log in. System fails to recognize the upload phots every time. States they are blurry, the are crystal clear and I have tried multiple devices to create appropriate photos. Not user friendly at all.
Kent E.
Your system is not user friendly & getting any assistance is next to impossible. Very poor customer service & website
Karl S.
I’ve tried several approaches to changing my account sign-in credentials and none have worked and now I can not sign in at all. What should I do??
Elizabeth A.
I have completed the process to register with Login.gov. But I cannot access my social security account. In an endless loop-cannot get passed login-although my login.gov account has been verified. This is ridiculous-have wasted too much time on this. Worst website access I have ever seen.
Jeff
I am experiencing the same loop. I log in using the new login.gov credentials, including password and 6-digit MFA code texted to my phone. Then the SSA page asks to confirm my identity (like I hadn’t already twice). I type all of that in and it says I already have a Social Security account and bumps me back out to the log-in page.
Robert
same here sucs
Sandy
Me, too! After an hour+ wait, SSA says call Login.gov. Login.gov says call SSA. Apparently, nobody in US government knows which end is up anymore. So pathetic!
Chris H.
Your system is wasting taxpayer time… you require me to request a code, you text me the code, I enter the code and your system tells me it is wrong. No it is not. It is your exact code. Rinse, repeat.. in the loop of hell…. how am I supposed to get access to my SS details etc when your system locks me out??
Dee
Same experience with the code today. Had to use the other system and logged in without a hitch.
Cathy M.
OMG!!! I have spent over an hour trying to sign in to this new system with NO success. My spouse’s email keeps coming up. I have changed my password and followed all directions precisely ……then I read the comments!!! Clearly, I am not alone in this frustration. Please fix it!!!!!!!!!!! thank you in advance!!!
Karen H.
Social Security Has Just Recently Been Hacked! So What Is Being Done About This?
Could Be Why There Is So Much Trouble With This Website.
Everything I Am Reading, People Are Having Major Problems With This New Criteria That Is Supposed To Make Everyones Accounts Safer.
Gene
Hire or subcontract out to a competent tech staff before changing your website access policies. Or maybe just not put a time code at all that SSA can’t support.
Kimberly P.
Oh my gosh, my email changed now I can’t get into my account who can I account contact to get this adjusted so I can access my account ugh
shell
same with me a new phone number had to wait for numerous letters every 5-10 days and its still not letting me in even with changed number. this is ridiculous