How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Andrea F.
Like so many people before me who have commented, I am totally unable to transfer my current SSA.gov account to the new signin process. It continues to say it doesn’t recognize me or my email even after sending a message to the exact email address.
Something is very wrong with your new process. Please fix and let me know when it’s finally working.
T.Y.
Hello, Andrea. Thank you for reading our blog. We encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
willie b.
cReated an account @ login.gov its not showing a connection to my social security account
T.Y.
Hello, Willie. Thank you for reading our blog. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
CLINTON A.
I cannot get into my accoubt for the 4th year in a row. Can I just go to the nearest Social Security Office and have tme give me my annual Benefit letter?
T.Y.
Thank you for reading our blog, Clinton. We are sorry that you are having difficulty accessing your personal my Social Security account. You can use our automated telephone service by calling 1-800-772-1213. The service is available 24/7. At the prompt, indicate that you’re requesting a benefit verification. For more information about other automated services, visit Using Our Automated Telephone Services. You can also call your local Social Security office. Use our Social Security office locator to find out how to contact your local office. If you still need help accessing your online account, we offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk”. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this informtion is helpful.
Margaret B.
Need to change my phone number so that I can login to my online account.
Sharon
This procedure has not simplified access to Social Security Account for Representative Payee Reports. Unable to login as previously and it will not accept any sign in I used previously without issue. It does not allow making new sign in . This is the third year I will be mailing my report which is grossly inefficient. None of the methods suggested for setting up new account or accessing old account work.
T.Y.
Hi, Sharon. Thank you for reading our blog. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Ron P.
This site doesn’t let me in why is it so antiquated? Programming is horrible.
Joyce I.
Do this email get a reset link
Sheryl L.
I’ve had a scheduled phone appointment for over two months that was supposed to happen today at 1:45pm and I never received the call.
S.D.
We’re sorry to hear about your missed appointment, Sheryl. Please call us at 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday, to reschedule the appointment. You can also safely and conveniently conduct much of your business with us online. We hope this helps.
James B.
Cannot access my account. Following the instructions to sign in using my old userid and password but NEVER receive the security code they state was sent. This has happened now for a week (and no it is not in my spam). Nothing works so how do I transition to the new Login.Gov? Please help as there is no place to contact for website help except through the actual office.
Michael M.
Hi James, I am experiencing the exact same problem. Trying to sign into the older process, which has worked for many years and now suddenly I never receive the security code at all. Like yourself I have checked the spam folder and nothing. This really is a joke. Typical government BS let’s take something that works and break it, what a shock. I hope they are looking at all this feedback as they need to fix it quickly.
T.Y.
Hello, James. Thank you for reading our blog. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this information is helpful.
Carol
Just to change your phone creates massive problems. Can’t log in, can’t change information. Get the run around. System is way too difficult to navigate. Can we go back to going in to a place of business.