How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Teeta B.
Soooo sorry I tried doing this on a Monday. I feel like this site has had me going in circles to get nowhere. I gave the info requested and am still not sure I will receive any needed help in the next 5 to 10 days by mail.
rick k.
I agree with the negative comments here. I have used computers extensively, in my work, am retired but not that old, and somehow failed at this,
Crissy D.
My husband was the earner for our family of 4. We have 2 kids who at the time were only 3 and 4 years old. The kids and I were traumatized, abused and neglected. We were ignored when we attempted to share our experiences and treatment from a then active service member but with no real response or reaction we were left to deal ourselves. My husband, without any warning abandoned us and didn’t explain why ot say goodbye. He destroyed and removed all contents of our home and left without telling us. Penniless and the clothes on our backs was what we were now valued, if the state or federal government should ask. 3 years later, he’s never called or attempted to contact the children and it wasn’t long after he left that our son was diagnosed with severe Autism Spectrum Disorder with symptoms that involve deploymental delays, non-responsive, Non-verbal and a dangerous wanderer. It is for these reasons my re-entry to the workforce has been delayed and now we are welfare poverty beggers. It’s more than I have prepared and something I never could’ve imagined. I’m denied for everything and it looks hopeless.
victor g.
need local phone no. for ssa
S.D.
Thanks for reading our blog, Victor. You can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. For other options, visit our Contact Us page. We hope this helps.
Carmen I.
I’m 77, my computer is very old and runs with Window 7. I entered every thing until I got to “add app” I have zero apps and of course I could not finish setting up. I don’t even know what is an app. I tried calling and the wait time was 1 and half hours.
Jim
After reading the comments, I am going to wait to transition…let’s hope the contractor that set this up can fix it. A shame older Americans have to put up with this B.S.
Palma B.
It seems that no one is able to change over to Login. gov. I received no communication from your agency that this was necessary. I had to read it in an article I saw today. I hesitate to even try after reading page upon page of people reporting that it doesn’t work, or they were locked out of their accounts. I do not want the same thing to happen to me. However, I cannot survive without my retirement benefits. What now? Please reply ASAP!
Janet A.
Typical government policy, make things more complicated than it has to be. Can’t get the code that starts with an A to sign in to my social security account. Why couldn’t you just leave well enough alone since it was working?
Suzanne A.
I was able to set up my new login account but my husband was not. We use the same email address and that could be why but this needs to be corrected.
He has tried several times to do this . It’s ridiculous . We are not computer illiterate.
S.D.
We’re sorry to hear about your experience, Suzanne. Each person must set up their own Login.gov account with their own personal email address, not an email shared with someone else. We hope this helps.
Dean,G
Well, “it doesn’t work!”