How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Frank J.
Omg! All i want is to get a duplicate Medicare card.
S.D.
Hi, Frank. Thanks for reading our blog and for your question. You can print or request a replacement Medicare card using your online Medicare account. You can also call 1-800-MEDICARE (1-800-633-4227) to order a replacement card to be sent in the mail. For more information, visit our Frequently Asked Questions. We hope this helps.
Andrew B.
I have a login.gov account and when I try to link it to SSA it keeps asking for codes it hasn’t sent me. Then it says it cant verify me with the information provided ie the date of birth and SSN I’ve had all my life. This is so fucking frustrating.
CJ
Same here. I even went to the office today and after hours of waiting they can’t help either.
Mary
Suggest making this easier with a simple diagram instead of paragraphs, or as step by step instructions.
Rebecca A.
Need to change my email
Michael M.
unable to access my social security account. I received a letter but unable to finish the process.
Marva A.
I have tried to upload documents on ID me. Should I try Login.gov?
Cynthia V.
Created an account at login.gov but it’s not showing a connection to my social security account
Daisy C.
I had this same issue, resetting my site data in Firefox did the trick. Trying a different browser you haven’t previously logged in with may also do the trick.
Gordon L.
I tried to log in on Login.gov/setup website that your SSA letter said to go to. I enteredthe information and the Activation code on my letter. I was given a pop up box saying I am not recognized. So I cannot sign in at all. I went to IDME.gov. and followed the instructions uploading photo ID and then letting the site take my selfie. Again I was refused. This is typical government red tape and b.s. for Americans to deal with. The mysocialsecurity site has worked perfectly for me since 2019 but you want to create a headache for me by forcing me to sign up for a website that doesn’t allow me to sign in. so that I can’t access my Social Security information when I need to. Thanks for nothing. The letter you sent me says my code expires soon. So get my problem fixed and email me when you have corrected it so that I can log in. Send all information to my email including a new access code if I need one. If after receiving your information I am still unable to log in I will seek action.
Thank you.
Gordon Fischer
Donna J.
I have the exact same problem. This website is far too much trouble!
Martha S.
2024social security benefit statement
S.D.
Hi, Martha. Thanks for reading our blog. Your 2024 Social Security Benefit Statement (SSA-1099) will be mailed by January 31, 2025. If you need a benefit verification (also known as a proof of income letter), you can print it by using your personal my Social Security account. For more information, check out our Frequently Asked Questions. If you still need help, you can call us at 1-800-772-1213, 8:00 a.m. to 7:00 p.m., Monday through Friday. For more information about the Benefit Statement, read our blog. We hope this helps.
Steve O.
Why do I need a new “authentication” code if I already have a login.gov account, and an SSA account?
And why must it be sent via USPS, and
why is this step omitted from your instructional video?
Up until now I have been impressed with SSA efficiency. This is the opposite of efficient and it’s also annoying.
Sharon V.
How can I access my on-line account when I can’t find my username or password?
S.D.
Thanks for your question, Sharon. If you cannot remember or need to reset your Social Security password for your account, visit the sign-in page and select “Sign in with Social Security Username”. From there, select “Forgot Password?” and complete the steps. We hope this helps.