General, Online Services

How to Transition Your Social Security Account to Login.gov

July 30, 2024 • By

Reading Time: 3 Minutes

Last Updated: August 23, 2024

Social Security Administration LogoIf you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.

For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. 

Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.

Who does this affect?

If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.

Is there a deadline? 

While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.

A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?

Why are you making this change?

This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.

What do I need to do?

To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.

Information about Login.gov and ID.me

Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.

ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.

For more information, visit our Create an Account page.

Please share this information with friends and family, clients and colleagues, and others who may need it.

 

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About the Author

Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications

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Comments

  1. Marilyn D.

    I am unable to update my address on the login.gov

    • T.Y.

      Thank you for reading our blog, Marilyn. If you need to change your personal my Social Security account email address, please log in to your personal my Social Security account with your username and password. When prompted for the security code, indicate that you no longer have access to that email. Follow the on-screen instructions and request a reset code, which will be sent by U.S. mail to your verified address. We hope this information helps.

  2. Kathleen C.

    The link to my Benefit Qualification Letter will not open. I need a copy ASAP. Thank you!

    • T.Y.

      Hi, Kathleen. We are sorry that you are having difficulty accessing your personal my Social Security account. You can use our automated telephone service by calling 1-800-772-1213. The service is available 24/7. At the prompt, indicate that you’re requesting a benefit verification. For more information about other automated services, visit Using Our Automated Telephone Services. You can also call your local Social Security office. Use our Social Security office locator to find out how to contact your local office. We hope this informtion is helpful.

  3. Trish H.

    I changed my phone number and cannot access my accont
    even though I know my username and password it wants to contact my old phone number for verification
    Help me

  4. Bruce J.

    I am trying to access my social security account using my user name. When I get to forgot password, I put my username in, social security number and date of birth. The computer response is always, We cannot verify the information you provided. Please correct your information and try again.

    What can I do as I know all the info is correct

    • T.Y.

      Hi, Bruce. Thank you for reading our blog. We are sorry that you are having difficulty accessing your online account. We offer multiple ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.

  5. Maryann H.

    I had to update my phone #, and it wouldn’t allow me to do so. I deleted my account and created a new account as was suggested by S.S. And now it won’t accept the new account claiming an account already exists.

    • T.Y.

      Hi, Maryann. Thank you for reading our blog. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.

  6. Darlene R.

    I can’t access my account

    • S.S.

      Hi, Darlene. Thanks for reading our blog. We’re sorry to hear you’re experiencing issues with transitioning your my Social Security account. If you still need help with the transition, you can:

      ·         Contact the Login.gov help center or the ID.me help center if you have questions about your Login.gov or ID.me credential.

      ·         Watch our 3-minute video for step-by-step instructions on how to make the transition.

      ·         Visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.

      ·         Speak with a representative by calling our toll-free number at 1-800-772-1213, Monday through Friday, between 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.

  7. Arlene S.

    I am trying to setup a login.gov account from my username and password account when I get to the text me code, I get a 403 error.
    I called the national number and have been waiting in queue line for 2 hours. I give up.

  8. Henry L.

    Ever since the first time I received the notice of the procedural change to Login.gov or ID.ME, I have not yet gotten it to work.
    I first tried ID.ME and ran into issues, so I finally decided to try Login.gov. I made a mistake or two in the setup but have finally gotten to the ID verification. For several days now, that dialog allows me to enter my information and when I’m done it goes into a “Processing, please wait” loop.

  9. Yvonne C.

    I’m having trouble to login to my account

    • Lawrence H.

      for several days, have not been able to login to my ssa account using my IDme account. IDme has verified that my account with them is working. My previous way of logging in; User name and Password, does not work either.
      Lawrence Holt
      Phone: 734-748-5567

      • T.Y.

        Thank you for reading our blog. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. As a reminder, never post personal information on social media. We hope this helps.

    • T.Y.

      Hi, Yvonne. Thank you for reading our blog. We are sorry that you are having difficulty accessing your online account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.

  10. Lucy K.

    I have a new phone number and need to update My Social Security site

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